The Cyborg Contact Center
No, this article isn’t about The Governator or Tony Stark taking over your contact center. It’s about augmenting your human workforce with bots and giving them some superpowers of their own.
How to Use Conversational Commerce To Change Your Business
In this article, we take a look at how conversational commerce can change your business. We review the solutions that help businesses enable conversational commerce for sales and customer service and the simple steps you can take today to get started.
What Is Conversational Commerce?
By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.
5 Tips to Ramp Up Your Retail Business to Prepare for the Holiday Season
Online retail shopping is more prevalent than ever, especially during the holiday season. Use these 5 tips to help prepare your retail business for the holidays.
How to Use Outbound Messaging Effectively
Looking to use outbound text message marketing as part of your sales strategy? Learn the top SMS marketing best practices for a successful outbound sales plan.
How To Use Messaging And Bots To Increase Customer Referrals
Companies use business messaging to increase customer referrals. Manually requesting a referral is time consuming and expensive. Read this article to see how you can put messaging and bots to work for your customer referral efforts.
How Chatbots Are Improving Troubleshooting With Customers
Chatbots have transformed the way companies handle customer support. Learn how troubleshooting has become easier for both agents and customers.
How to Use Live Web Chat to Increase Sales on Your Website
Live web chat enables agents to speak with consumers right at the point of purchase. Learn how live web chat's convenience & personability can drive sales.
How to Prepare for an Unprecedented Holiday Season
It’s clear that online shopping and digital engagement are taking center stage this holiday season. Read on to learn actionable insights from our two customer experience leaders and recent industry research.