7 Ways Chatbots Help Teams Move Faster

For many years, it seemed like “chatbot” was a bad word. People likened them to automated voice attendants. Many businesses would put chatbots on their websites without much strategy or thought—using them to effectively act as a search engine. But that mentality has changed. Technology has caught up with the implementation, and using chatbots as part of [...]

How a Premium Jeweler Drove 40X Return on Ad Spend

The company wanted an interactive and engaging way to recommend gift ideas for Valentine’s Day, as part of its overall digital campaign. In previous campaigns involving Facebook Messenger, the firm’s social managers and Sales Associates had been swamped by the need to manually respond to customers’ inquiries.

How to Increase Sales While Managing the Holiday Rush

Are you tired of hearing it yet? The holiday season is just around the corner. This year poses a lot of challenges, from broken supply chains to slow shipping to stressed-out customers. But among the overwhelming support requests is a golden opportunity to send sales skyrocketing. Continue reading to learn how to increase sales while managing your [...]

What Is Conversational Commerce?

By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.

How to Use Conversational Commerce To Change Your Business

In this article, we take a look at how conversational commerce can change your business. We review the solutions that help businesses enable conversational commerce for sales and customer service and the simple steps you can take today to get started.