About Michael Hartsog
Michael Hartsog is the Vice President of Strategic Alliances at Quiq, developing and managing all channel partner and BPO Reseller relationships. Prior to building Quiq’s channel program, Michael was the Director of Mid-Market Sales leading a team of direct sellers during Quiq’s early years. Michael has deep expertise in the customer service and contact center software space, having previously held enterprise sales positions at Five9, Genesys, Rightnow Technologies and Oracle. Michael has had the good fortune of working with many leading brands in the retail, hospitality, consumer service and financial services industries to deliver exceptional customer experiences. Michael makes his home in Montana with his wife and four children, spending time skiing, boating, and enjoying the outdoors.
Contact Center Best Practices and Metrics to Track
No, the call center isn’t dead.
In the last few years, digital channels have seen tremendous grow...
How to Automate Customer Service - The Ultimate Guide
From graph databases to automated machine learning...
Reinventing Customer Support: How Contact Center AI Delivers Efficiency Like Never Before
Contact centers face unprecedented pressure managing sometimes hundreds of thousands of daily custom...
10 Examples of AI Customer Service Solutions That Could Change Your Business
From full-bore automation to multilingual speech and more, AI is already changing the way customer s...
How to Text Message Your Customers
We know consumers are shopping online more often than ever before and using mobile phones to do it....
9 Top Customer Service Challenges — and How to Overcome Them
It’s a shame that customer service doesn’t alw...
5 Tips for Coaching Your Contact Center Agents to Work with AI
Generative AI has enormous potential to change the work done at places like contact centers. For thi...
AI Gold Rush: How Quiq Won the Land Grab for AI Contact Centers (& How You Can Benefit)
There have been many transformational moments throughout the history of the United States, going bac...
Contact Center Managers: What Do LLMs Mean For You?
Whether it’s quantum computing, the blockchain,...
Agent Efficiency: How to Collect Better Metrics
Your contact center experience has a direct impact on your bottom line. A positive customer experien...
How to Deal with Angry Customers
The worst part of customer service?
Dealing with angry customers.
It’s hands-down the most stres...
Are You Tracking These 10 Help Desk Metrics?
Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...
7 Ways to Get Ahead of Holiday Customer Service Issues
Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the...
5 Ways Mobile Shopping Is Transforming Customer Service
These days, the vast majority of consumers have their mobile phones on-hand for every activity — p...
5 Effective Strategies to Improve eCommerce Customer Service
More than ever before, eCommerce businesses' overa...