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Contact Center Best Practices and Metrics to Track

No, the call center isn’t dead. In the last few years, digital channels have seen tremendous grow...

How to Automate Customer Service - The Ultimate Guide

From graph databases to automated machine learning...

Your Guide to Live Chat Support Services

When customer experience directors float the idea...

Reinventing Customer Support: How Contact Center AI Delivers Efficiency Like Never Before

Contact centers face unprecedented pressure managing sometimes hundreds of thousands of daily custom...

10 Examples of AI Customer Service Solutions That Could Change Your Business

From full-bore automation to multilingual speech and more, AI is already changing the way customer s...

How to Text Message Your Customers

We know consumers are shopping online more often than ever before and using mobile phones to do it....

9 Top Customer Service Challenges — and How to Overcome Them

It’s a shame that customer service doesn’t alw...

5 Tips for Coaching Your Contact Center Agents to Work with AI

Generative AI has enormous potential to change the work done at places like contact centers. For thi...

AI Gold Rush: How Quiq Won the Land Grab for AI Contact Centers (& How You Can Benefit)

There have been many transformational moments throughout the history of the United States, going bac...

Contact Center Managers: What Do LLMs Mean For You?

Whether it’s quantum computing, the blockchain,...

Ways to Use ChatGPT for Customer Service

Now that we’ve all seen what ChatGPT can do, itâ...

Agent Efficiency: How to Collect Better Metrics

Your contact center experience has a direct impact on your bottom line. A positive customer experien...

How to Deal with Angry Customers

The worst part of customer service? Dealing with angry customers. It’s hands-down the most stres...

Are You Tracking These 10 Help Desk Metrics?

Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...

7 Ways to Get Ahead of Holiday Customer Service Issues

Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the...

5 Ways Mobile Shopping Is Transforming Customer Service

These days, the vast majority of consumers have their mobile phones on-hand for every activity — p...

5 Effective Strategies to Improve eCommerce Customer Service

More than ever before, eCommerce businesses' overa...