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Why Quiq?
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Why Quiq?
Breakthrough Technology
LLM-Powered Conversational AI
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Dive into the AI that powers solutions for your business.
Agent-Facing AI Tools
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Learn about AI features that supercharge your agents.
Customer-Facing AI Assistants
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Discover how AI Assistants can transform your CX.
Next-Generation Contact Center
Transform your contact center from a business cost to a business driver.
Best-in-Class Solutions
Conversational Care
Get an overview of how Quiq solves common customer service issues.
Conversational Commerce
See how you can use Quiq to increase revenue.
Customer Success Obsession
Customer Stories
Gain insight into how our customers deliver amazing business results.
Industries
Retail and E-commerce
Travel and Hospitality
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Conversational AI Platform
Integrations
Salesforce
Microsoft
Zendesk
Oracle
Shopify
Features
Convert Calls to Text
Give customers the option to text you vs. waiting on hold.
Enterprise-Grade Security
See why our SOC-2 certification is just the beginning.
Outbound Messaging
Move the revenue needle with two-way outbound messaging.
Payments
Boost revenue with secure payments by text messaging.
Quiq Insights
Track and analyze bot performance to gain valuable insights.
Rich Messaging
Enable rich multimedia to ramp up results.
Surveys
Understand how your customers feel in the moment with in-context surveys.
Translation
Communicate with customers in their native or preferred languages.
Channels
SMS/Text
Web Chat
Apple Messages for Business
Facebook Messenger
Instagram
WhatsApp
X, Formerly Known As Twitter
Google Business Messaging
RCS Business Messaging
Learn more about the Quiq platform.
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Generative AI Resource Center
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Learn about how Generative AI and Large Language Models are affecting customer service and CX.
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About Michael Hartsog
[Infographic] 9 Effective Call Center Strategies You Can’t Miss
Effective call center strategies are essential to running a contact center. It’s not as simple as...
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The hospitality industry is, by nature, a very human business. Whether you’re in hotel and lodging...
How To Add Digital Customer Service
Don’t have a digital customer service strategy? There are no more excuses. Today’s consumers...
Table of Contents
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What is digital customer service?
Why use digital customer service?
6 reasons digital customer service is critical.
1. You’re building relationships.
2. It differentiates your business.
3. You’ll upgrade your brand perception.
4. You can practice proactive outreach.
5. It’ll boost efficiency and lower costs.
6. You’ll increase revenue opportunities.
How to deploy digital customer service.
1. Identify common questions.
2. Choose the channels your customers already use.
3. Improve digital customer experience.
4. Promote your new digital channels.
5. Monitor and analyze engagement.
Deliver the digital experience your customers want.
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