May 12, 2026Key takeaways Call centers are a big part of overall customer service spending for many organizations. While they were once…
May 12, 2026Key Takeaways Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have little tolerance for inconveniences of any…
April 22, 2026Now that we've all seen what ChatGPT can do, it's natural to begin casting about for ways to put it…- March 25, 2026Customer service has existed for thousands of years in some shape or form, and it has never been easy. With…
March 16, 2026In this post we clearly define what is digital customer and what is traditional customer service. We'll give you concrete…- March 10, 2026Key Takeaways Automated customer service is the use of technology—AI, last-gen chatbots, next-gen AI agents, self-service portals, and workflow automation—to…
- February 23, 2026Key Takeaways Phone calls remain one of the most direct and trusted ways to serve customers — especially when issues…
- January 28, 2026Key Takeaways In 2026, customer experience leaders no longer just ask how to answer calls faster. They are asking how…
- December 22, 2025Key Takeaways Since 2010, I’ve been selling in the CX space. Like most sellers, ROI has always been one of…
- December 1, 2025Key Takeaways Last week at the C3 Tech Summit, our partner, Customer Experience Shared Services Manager, Tommy Mayfield of Chamberlain…
- November 21, 2025Offering more communication options means more customers can contact support using the channel they prefer. So, it's crucial to help…
- August 20, 2025Participating in AI Demo Days with AmplifAI was a unique opportunity to step back, survey the rapid evolution of contact…
- July 23, 2025Marketing and sales alone aren't enough for eCommerce businesses to remain competitive, maintain a substantial market share, and grow their…
- June 10, 2025There's a lot to manage in a contact center - from staffing and training to managing operations and tracking KPI's.…
- December 12, 2024Contact centers face unprecedented pressure managing sometimes hundreds of thousands of daily customer interactions across multiple channels. Traditional approaches, with…
- November 22, 2024From full-bore automation to multilingual speech and more, AI is already changing the way customer service works. We’ve written a…
- September 6, 2024In this age of digital customer service, long gone are the days when people were willing to call a customer…
- April 25, 2024Generative AI has enormous potential to change the work done at places like contact centers. For this reason, we’ve spent…
