New Guide:
7 AI Agents Every CX Leader Needs on their Team in 2026

AI Governance

Enterprise control. Trust at scale.

Complete visibility and governance over your data. Stay in control of your conversational data with secure audit logs, end-to-end encryption, and the compliance frameworks required to meet the demands of global IT and security teams.

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Quiq AI agent response workflow diagram showing a three-step data privacy process: Prepare response, Verify response, and Send, illustrating how customer data is protected before any AI-generated message is delivered

Your data stays yours

No model training
Contractual agreements with all LLM providers explicitly prohibit the use of your data for any form of training.

Stateless LLM architecture
Our LLM integrations pass conversation context fresh on each turn. Nothing persists in the model between sessions.

Verified AI decision-making
Every AI response is independently verified before it reaches your customer.

A group of logos: CCPA, HIPAA, GDPR, AI Act and AICPA

Encrypted, isolated, and certified

Complete compliance
Quiq maintains SOC 2 Type II, HIPAA, GDPR, CCPA, and EU AI Act compliance standards for our customers.

Encryption in transit and at rest
Data is encrypted in transit, including all backups. No customer data is ever transferred to an unencrypted device.

Tenant data isolation
Each customer’s data is logically isolated in our multi-tenant architecture. No cross-contamination between tenants is possible at the application level.

Quiq platform status dashboard showing 100% uptime across all systems over 90 days, with green operational indicators for all messaging channels including Apple Messaging and infrastructure systems including AWS

99.999% uptime for over 10 years

Built to stay online
Our microservices architecture scales horizontally as demand grows, with redundancy across at least three data centers per region to keep service running without interruption.

Disaster recovery, tested regularly
Data is continuously mirrored to geographically separate locations. Our Disaster Recovery and Business Continuity Plan is formally tested and maintained, not just documented.

24/7 security monitoring
Advanced threat detection and intrusion prevention runs across our entire infrastructure. Anomalies are flagged to our security team immediately.

Cover of the Quiq white paper titled Enterprise Agentic AI for CX Platform Security Overview, featuring a digital padlock graphic representing enterprise-grade AI security for customer experience platforms

Download the Quiq Security Overview

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