No, this article isn’t about The Governator or Tony Stark taking over your contact center. It’s about augmenting your human workforce with bots and giving them some superpowers of their own.

By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.

Companies use business messaging to increase customer referrals. Manually requesting a referral is time consuming and expensive. Read this article to see how you can put messaging and bots to work for your customer referral efforts.

It’s clear that online shopping and digital engagement are taking center stage this holiday season. Read on to learn actionable insights from our two customer experience leaders and recent industry research.

In this post we clearly define what is digital customer and what is traditional customer service. We'll give you concrete examples of who is doing it rightLet’s take a brief look at the history of mobile shopping for insight into why this game of catch-up is afoot. Then, we’ll examine the mobile retail trends happening today which are shaping the future of retailer’s mobile shopping strategy.