No, this article isn’t about The Governator or Tony Stark taking over your contact center. It’s about augmenting your human workforce with bots and giving them some superpowers of their own.
In this article, we take a look at how conversational commerce can change your business. We review the solutions that help businesses enable conversational commerce for sales and customer service and the simple steps you can take today to get started.
By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.
Online retail shopping is more prevalent than ever, especially during the holiday season. Use these 5 tips to help prepare your retail business for the holidays.
Companies use business messaging to increase customer referrals. Manually requesting a referral is time consuming and expensive. Read this article to see how you can put messaging and bots to work for your customer referral efforts.
It’s clear that online shopping and digital engagement are taking center stage this holiday season. Read on to learn actionable insights from our two customer experience leaders and recent industry research.
In this post we clearly define what is digital customer and what is traditional customer service. We'll give you concrete examples of who is doing it rightLet’s take a brief look at the history of mobile shopping for insight into why this game of catch-up is afoot. Then, we’ll examine the mobile retail trends happening today which are shaping the future of retailer’s mobile shopping strategy.
AR Chat may be the new retail battleground. Read why retailers are combining messaging with the advances of AR to create a new way to engage with consumers.
In this post, we’ll take a look at chatbots and how they are playing an increasingly important role in eCommerce. We’ll then dive into the ways that businesses can use bots across all channels.
Increase conversion rates through better engagement with your customers. Learn how Quiq clients have realized an increase in their conversions.