Conversational AI for Retail & E-commerce

Optimize revenue, efficiency, and white glove service with Quiq’s Conversational AI for retail.

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Trusted by leading CX-obsessed brands

Save human agents from monotonous tasks.

As a leader in retail, you’re deeply aware of the labor challenges in the industry.
Turnover, rising costs, and a rollercoaster economy all make headcount a headache. You
can alleviate a lot of this pain by keeping employees focused on high-value work, which
reduces repetitive tasks that technology can do. That’s where Quiq’s AI for the retail industry comes in.

Quiq relief for retailers starts
with protecting finite human
resources.

How? Through AI-automated customer support that handles high volumes of inquiries efficiently, even during peak times and seasons. With Quiq, you can optimize resources by leveraging AI for Tier 1 inquiries, and humans for complex issues—enabling both AI and humans to play to their strengths, while increasing customer satisfaction.

Seamless escalation to human agents.

Let’s say a customer reaches out with a more complicated question that AI can’t answer. In this case, Quiq immediately routes the customer with a conversation summary to a human agent so they can take over the interaction without missing a beat. On the agent’s side, customer conversations look the same inside of Quiq regardless of source. So, whether the customer is reaching out for help on WhatsApp, web chat, or Apple Messages for Business, the agent has the same UI experiences and management features available to them.

Learn how Quiq partnered with Molekule to build an LLM-powered AI Assistant that's increased resolution rates to 60%.

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Drive product discovery.

Retailers can take advantage of consumers’ rapid adoption of generative AI and acquire more customers through a conversational media strategy. Pair advertising units with generative AI experiences to drive engagement with shoppers at all funnel stages, from introducing someone to your brand to encouraging a repeat purchase from an existing customer through rich, interactive messaging experiences.

Grow online and in-person sales.

If you’re looking to drive more revenue at individual retail locations and online, then it’s time to embrace a personalized shopping journey with AI and humans. GenAI-powered upselling and cross-selling also translate into higher average order values.

Win repeat customers and boost CSAT.

When you partner with Quiq, we help you personalize CX with AI-powered product recommendations and content to boost customer satisfaction. Win repeat customers with instant, accurate responses to inquiries 24/7. Plus, customer data and interaction history travel with the customer and are available to both AI and human agents, creating a seamless experience for everyone.

You don’t have to choose between building or buying.

When you partner with Quiq, you get the best of build and buy—including a complete AI technology stack purpose-built for CX. Our team’s proven ability to deliver smooth implementation and ongoing improvements means less work for you and your team. You can also save time and resources compared to building a solution from scratch. Whether our AI experts help you start or finish a build, do it all for you, or help manage a solution you’ve built in our AI Studio, Quiq is flexible. You decide how much or how little support you need.