The last two years have been hard to predict. Actually, it’s been hard to predict what will happen in the next few weeks, let alone for the entire year. While we may be sick of hearing about unprecedented times, we can’t deny that the last two years have turned multiple industries upside down. The pandemic forced many businesses [...]
What’s it going to take to outpace your competition in 2022? We’re heading into the new year, and it seems like there’s a lot stacked against us. But even as talent shortages loom large and supply chain issues continue to slow down sales across industries, it’s your customer service that will help you outpace your competition and [...]
Knee-jerk reactions happen. It gets busy. You see your agents struggling. And when your agents are overwhelmed, it’s natural to want to go back to what you know. So you turn all your agents to the phone while turning messaging off. But this can make things ten times worse. Instead of controlling the funnel of customer requests, [...]
Your dread of poor customer experience is justified: The holidays are going to be tough on retailers this year. It’s already proving to be a mess of a season. Between supply shortages, delivery delays, and a smaller labor pool, holiday shopping can prove difficult this year. And customers know it. 68% of shoppers are either very or [...]
Virtual shopping assistants are chatbots that use AI to create personalized shopping experiences, answer questions, and provide recommendations.
Changing consumer needs are pushing retailers to enhance their online shopping experiences. Conversational commerce can help - learn how.
Are you tired of hearing it yet? The holiday season is just around the corner. This year poses a lot of challenges, from broken supply chains to slow shipping to stressed-out customers. But among the overwhelming support requests is a golden opportunity to send sales skyrocketing. Continue reading to learn how to increase sales while managing your [...]
Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.
Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.
Brands must quickly adapt through new omnichannel tactics that capitalize on surges in online traffic. Here are five strategies for doing just that.
