Oracle Service Cloud
Why Quiq + Oracle Service Cloud?
Quiq’s integration with Oracle Service Cloud enables brands to manage customer
communication channels—like text, web chat, social media, Apple Messages for Business,
and Google Business Messages—within the Incident Workspace on the Agent Desktop.
We support all popular channels.
Quiq’s omnichannel, asynchronous messaging platform allows bots and human agents to capture leads and customer service cases where your customers are. That means all popular messaging channels, including:
- Apple Messages for Business
- Google Business Messages
- Instagram, WhatsApp, and Facebook Messenger
- SMS/Text Messaging including Google Verified SMS
- RCS/Rich Business Messaging
- Twitter Direct Messages
- Asyncronous web and in-app chat
Uplevel your CX.
Quiq combines Conversational AI with natural language processing (NLP) and human agents to boost efficiency and customer satisfaction. With the ability to employ any combination of native Quiq bots, third-party bots, and human agents at any point in the conversation, customers get exactly what they need precisely when they need it.
Data when agents need it most.
Connecting Quiq to Oracle Service Cloud makes it easy for agents to deliver a seamless customer experience. Agents can conveniently work within the existing Service Cloud platform, keeping all customer interactions and data in one place. This means agents are guaranteed to have the most up-to-date customer information readily accessible during their customer conversations.