AI Agent Integrations

Quiq has pre-built integrations with major CRM and customer service platforms, including Salesforce, Zendesk, Oracle, SAP, Microsoft Dynamics 365, Kustomer, and Freshdesk. These integrations pull customer records, ticket history, and account data directly into every conversation, so your AI agents and human agents have context immediately instead of your team hunting for it across systems. For enterprises already running one of these platforms, this generally means Quiq fits into the workflow you have today rather than asking you to change how your team works. Terminix, for example, used Quiq’s integrations to connect existing CRM and FSM systems into its AI-powered sales workflows, generating $7 million in additional sales within nine months.

Likely, yes. Quiq has pre-built integrations with major contact center platforms, including RingCentral, Cisco, Five9, Genesys, Amazon Connect, and LivePerson, so calls, chats, and escalations can move between AI and human agents across every channel without you replacing your existing telephony infrastructure. This matters most at the handoff moment: when a voice call needs to move to a human agent, or a chat needs to become a call, these integrations are what keep context intact instead of forcing an agent to start over. If your specific CCaaS platform isn’t on this list, Quiq’s open APIs are built to connect with tools outside the pre-built list as well.

Yes. Quiq has pre-built integrations with Shopify, Stripe, and EasyPost, so AI agents can access order status, process payments, and manage shipping information directly inside a customer conversation, rather than sending the customer elsewhere to check on an order or make a payment. This is particularly useful for retail and eCommerce teams handling requests like order tracking, returns, or exchanges, where the AI agent needs live data from a commerce system to actually resolve the issue instead of just answering a general question about it. Because this connects to the same integration layer AI Studio uses for CRM and CCaaS tools, commerce data works alongside your other systems rather than sitting in a separate integration.

Quiq’s open APIs are built to work with your existing stack, not around it, so a tool not on the pre-built list isn’t a blocker. Your team, or Quiq’s implementation team, can build a custom integration using those open APIs to connect whatever CRM, CCaaS, or business tool you rely on. This is part of why enterprises with complex or unusual tech stacks, like companies running a proprietary CRM or a regional telephony provider, can still bring their existing systems into Quiq rather than replacing them to fit a fixed list of supported tools. If you’re evaluating Quiq and aren’t sure whether your stack is covered, that’s a good first question to bring to a conversation with the team.

Generally, no. Quiq’s integrations are pre-built for major CRM, CCaaS, and commerce platforms, which means connecting them is largely a configuration exercise rather than a custom engineering project. That’s a meaningful difference from platforms that require dedicated engineering support just to connect existing systems. For tools outside the pre-built list, Quiq’s open APIs still reduce the engineering lift compared to building an integration from scratch. Enterprise teams evaluating AI platforms often find that integration complexity is what drags deployment timelines from weeks into months. Quiq’s approach is built specifically to avoid that, so your existing stack can be connected without a lengthy, resource-heavy setup process.

Integrations are what let an AI agent do more than answer a question. When Quiq is connected to your CRM, it can pull a customer’s order history before responding. When it’s connected to Stripe, it can process a payment inside the conversation. When it’s connected to your CCaaS platform, it can hand a call to a human agent with full context instead of a cold transfer. This real-time data access is part of why Quiq positions its AI Agents as taking action, completing transactions, updating accounts, resolving requests, rather than only answering questions and pointing customers somewhere else to finish the task themselves.