DIGITAL CUSTOMER SERVICE
The Quiq Story –
Reaching New Heights
In Customer Engagement
We are Quiqsters
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq’s Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. We think businesses should engage with their customers in the same ways people communicate with their friends.
When customers can reach you how they want to reach you, when they want to reach you, they are happier. Customer satisfaction is higher for messaging channels than voice and email. And your company wins too because by converting phone calls to text, you’ll be able to serve more customers with fewer resources.
To be Quiq means to be on the leading edge of customer engagement.
Get
the
message
“Like all of us, your customers are tied to their mobile phones. They are having conversations over messaging all day, every day. Businesses who don’t support messaging are losing customers. Adding Quiq messaging to your business is easy and it will fundamentally change the
quality of conversations
you have with customers.”
–Mike Myer, CEO
“Like all of us, your customers are tied to their mobile phones. They are having conversations over messaging all day, every day. Businesses who don’t support messaging are losing customers. Adding Quiq messaging to your business is easy and it will fundamentally change the
quality of conversations
you have with customers.”
–Mike Myer, CEO
Our Experience & Values Set Us Apart
We know how to do it and we do it right. With literally decades of experience building software for organizations focused on delivering superior service to their customers, our team has learned how to build simple, yet sophisticated solutions that both customers and employees love.
Working Together With Innovative Brands
Our clients are defining the new standards for customer engagement in their industries.
“We are customer obsessed to our core. Everything we do and everything we build starts with making sure our customers and their customers have an easy, even effortless, experience.”
– William O’Neill, VP of Engineering & Co-Founder
“We are customer obsessed to our core. Everything we do and everything we build starts with making sure our customers and their customers have an easy, even effortless, experience.”
– William O’Neill, VP of Engineering & Co-Founder
“Customers love it. Agents love it. Looking back on it, I don’t know why we waited so long to add Quiq to our portfolio.”
– Senior Manager, Customer Relations
“In a short 5 months with Quiq, we converted 10% of phone calls to messaging, and we are on track to move 20% of our inbound calls to messaging.”
– Senior Manager, Customer Experience & Service Design
“We wanted text messaging because we know our customers are using it. Quiq had everything we wanted. Our customers and our teams love how easy it is to use.”
– VP, Customer Relations
“We have the happiest customers and that stems from our exceptional team and technology. We literally find joy in helping our clients deploy our amazing solution because both they, and the customers they serve, absolutely love it!”
– Dani Wanderer, CMO
“We have the happiest customers and that stems from our exceptional team and technology. We literally find joy in helping our clients deploy our amazing solution because both they, and the customers they serve, absolutely love it!”
– Dani Wanderer, CMO
Our Leadership
Mike Myer
CEO & Founder
William O’Neill
VP Engineering & Co-founder
Danielle Wanderer
CMO
Jesse Romine
Enterprise Sales
Michael Hartsog
Midmarket Sales
Our Board
Greg Avis
Nick Beim
Susan Carstensen
Chris Moody
Our Investors
Headquartered in beautiful
Bozeman, Montana
