We are Quiq

Quiq is an AI for CX platform and the leader in customer-centric AI for CX.

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We started Quiq with decades of deep CX acumen and a clear vision: To help businesses communicate with their customers more efficiently through asynchronous, digital messaging. Our team hails from lauded companies like Oracle, Zendesk, and LivePerson, bringing a stunning combination of expertise to the table alongside the innovative technology we’re proud to serve our customers.

After ChatGPT hit the market and LLMs (Large Language Models) took the world by storm, our team quickly evolved from previous-gen, NLU-based Conversational AI to LLM-based Generative AI. We were first to market with a customer-facing Generative AI Assistant and continue to lead the market in deployments. And while we started Quiq with a focus on digital channels, we’ve also added Voice AI and Email AI to round out our suite of AI offerings.

Today, Quiq’s customer-centric AI solutions are for enterprise brands that need to improve customer experience (CX) outcomes and want to leverage AI to do so while empowering both AI assistants and humans to play their strongest roles. Quiq’s solutions remove silos between channels, AI, and humans, allowing the conversation context to travel with the customer and creating a seamless journey that only Quiq can deliver.

Unlike other AI for CX vendors, Quiq has opened the AI black box and invites customers to be involved in as much or as little of the creation, deployment, and management of their custom AI assistants as they need.

2015

Quiq launched

200+

Enterprise clients

300%

Increase in conversations per client

Our leadership

Mike Myer

CEO & Founder

William O’Neill

SVP Engineering & Co-founder

Mike Zinne

Chief Experience Officer

Christian Brucculeri

SVP Sales & Customer Success

Cristina Bravo Olmo

SVP of Marketing

Ejieme Eromosele

General Manager EMEA

Kelby Barton

General Counsel

Michael Hartsog

VP Customer Growth and Alliances

Our values

Innovative

First and foremost we are technologists seeking to build the best solution for our customers. But innovation doesn’t just apply to our products, we also strive to be innovative in our business processes and operations. No bureaucracy here!

Accountable

We stand behind our product and solutions. In everything we do, we are only satisfied with A+ workmanship. We hold each other accountable to do it right, the first time, on-time.

Respectful

We work at Quiq because we love what we do. A respectful environment is a key ingredient to a great workplace. That includes embracing the differences and being mindful of the uniqueness of everyone, even if they aren’t like you.

Inclusive

Courageous

Building a great company takes courage to do things that haven’t been done before. But, courage doesn’t mean careless or risky. It means having the confidence to do the right thing – all the time.

Responsive

It is no coincidence that our name is Quiq (pronounced like quick!). We innovate rapidly and aim to always beat our customers expectations. Getting stuff done is paramount to our success.

Collaborative

The best solutions are the result of a team effort. No matter whether we are working internally or with customers, we like to roll up our sleeves and work together. We are careful to ensure that everyone has an opportunity to contribute and make their voices heard.

Transparent

Free flowing, honest dialog is fundamental to how Quiq works. Difficult situations can best be solved with open communication. No shooting the messenger here!

Humble

No ego, Amigo!
Pride cometh before a fall.
There’s a lot of ways to say it, but the bottom line is that we value confidence and don’t have time for drama and hubris.

Empowering

Quiq is at its best when our people are at their best. Our goal is to make sure that everyone has what they need to succeed and the permission to be oneself.

Compassionate

We all have good times and bad. We are a team and when one of our members is down, it is the rest of the team’s responsibility to do whatever is possible to lift them up. Compassion isn’t just sympathy, but also a genuine desire to help.

Supportive

Our workplace is one in which we succeed as a team, not individually. If someone is over their head, it is the team’s job to chip in and get it done.

Fail-forward

It is better to have tried and failed than not to have tried at all. And when things do go wrong, we don’t retreat, instead we plot a path forward from there.

Ethical

In all our interactions, whether with customers, partners, employees or the community, we will act with the highest ethical and moral standards. Period.

Appreciative

Showing appreciation is a key part of how we operate. We are on a long journey to build a great company and it is important to recognize each other’s contributions along the way.

Our team

Our team is growing.
Join us!

Explore our 100% remote full-time opportunities and join our mission to create conversations between people and brands that truly make a difference.

See open positions →

Featured Resource

Forrester Report