DIGITAL CUSTOMER SERVICE

The Quiq Story –
Reaching New Heights
In Customer Engagement

We are Quiqsters

Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq’s Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. We think businesses should engage with their customers in the same ways people communicate with their friends.

When customers can reach you how they want to reach you, when they want to reach you, they are happier. Customer satisfaction is higher for messaging channels than voice and email. And your company wins too because by converting phone calls to text, you’ll be able to serve more customers with fewer resources.

To be Quiq means to be on the leading edge of customer engagement.

Get
the
message

“Like all of us, your customers are tied to their mobile phones. They are having conversations over messaging all day, every day. Businesses who don’t support messaging are losing customers. Adding Quiq messaging to your business is easy and it will fundamentally change the
quality of conversations
you have with customers.”
–Mike Myer, CEO

Our Experience & Values Set Us Apart

We know how to do it and we do it right. With literally decades of experience building software for organizations focused on delivering superior service to their customers, our team has learned how to build simple, yet sophisticated solutions that both customers and employees love.

Leadership

Our experienced leadership drives focus on improving customer service for both customers and employees.

Talent

Just a bunch of really smart gals and guys who really know how to code. World-class talent tucked away in the Montana mountains.

Knowledge

Our team are experts at building software with enterprise-grade security. We have the know-how and passion to deliver a solution that works for you business.

Responsive

Customer service is in our DNA. Our team and technology support connected customers at their moment of need.

Accountable

We take responsibility for our results and we take initiative to do the right thing.

Trusted

We trust each other to do the work because no one here is satisfied with delivering anything less than their best.

Working Together With Innovative Brands

Our clients are defining the new standards for customer engagement in their industries.

“We are customer obsessed to our core. Everything we do and everything we build starts with making sure our customers and their customers have an easy, even effortless, experience.”
– William O’Neill, VP of Engineering & Co-Founder

“Customers love it. Agents love it. Looking back on it, I don’t know why we waited so long to add Quiq to our portfolio.”

– Senior Manager, Customer Relations

“In a short 5 months with Quiq, we converted 10% of phone calls to messaging, and we are on track to move 20% of our inbound calls to messaging.”

– Senior Manager, Customer Experience & Service Design

“We wanted text messaging because we know our customers are using it. Quiq had everything we wanted. Our customers and our teams love how easy it is to use.”

– VP, Customer Relations