Increase Sales With Instant Messaging

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Many consumers love the convenience of eCommerce sites but become frustrated if they can’t get questions answered. This obstacle causes lost sales and missed opportunities. First and foremost, people want to feel confident when making purchases. A live, text-based conversation removes doubts that would otherwise cause them to decide against completing transactions.

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How to Increase Sales With Instant Messaging by Guiding Consumers

Instant messaging helps eCommerce brands and other sales-oriented businesses avoid scenarios that decrease transactions. It lets conversations happen between those entities and their consumers using the most preferred and convenient channels.

An instant message platform gives useful answers to shoppers’ pre-purchase questions, providing the guidance they need and want before buying. eCommerce brands can also use messaging platforms with augmented reality. This capability lets retailers have conversations with consumers where potential buyers can picture products in their homes. Whether the merchandise is a pair of shoes or a couch, the chance to visualize it in a real-world environment makes shoppers eager to buy.

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How to Increase Sales With Text Messaging and Compelling Offers

eCommerce consumers appreciate receiving content beyond standard text messages. If an online retailer sends a message to a lapsed customer, it could include a direct link to a product similar to what the shopper purchased before. This approach reminds the past buyer of the brand’s relevance. 

Creating a special offer for returning shoppers is another excellent way to bring them back. If brands send exclusive offers or content about upcoming sales in messages, people get excited and feel compelled to take advantage of perks. Purposeful alerts can also show consumers that retailers have solutions that fit their specific needs — whether those include buying a new outfit for a wedding or purchasing a desk for a home office. 

Choosing a text messaging platform that supports custom payment methods allows shoppers to use their preferred options to complete transactions. This advantage removes friction that can discourage purchases.

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How to Increase Sales With SMS Messaging and Helpful Content

When consumers opt-in to receive further communications from retailers, that decision helps brands and shoppers stay in touch. Similarly, when retailers select a messaging platform that does not require consumers to download anything before starting a chat, they provide a hassle-free way to reach out and get personalized assistance. 

It’s also possible for eCommerce businesses to send videos and images during conversations. Brands can then continue connecting in useful ways by giving shoppers instructional videos, illustrative photos, or similar content that eases uncertainties. If a shopper wants to purchase something requiring professional installation — such as new internet service — a video works well for showing how quickly the setup happens.

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Increase Sales With Instant Messaging by Contacting Quiq

The rich messaging options provided by the Quiq Conversational Customer Engagement Platform let eCommerce companies cater to consumers through custom payment methods, dynamic suggestions, instant solutions, and exclusive promotions. 

These offerings reduce interaction times and boost the likelihood of shoppers acting and purchasing. Contact us today to learn more or try out a demo to see how Quiq improves consumer-brand interactions.

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How to Use Live Web Chat to Increase Sales on Your Website

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The transition to eCommerce has transformed the shopping experience. Whether people are looking to purchase electronics or other consumer goods, they expect to complete the entire transaction online.

When shoppers have questions about an online retailer’s products, they need an easy way to contact a representative. Live web chat enables agents to speak with consumers in their preferred mode of communication, right at the point of purchase. When you implement a website sales chat feature, you can improve your sales conversion rate, build customer loyalty, and alleviate friction at key points in the sales funnel.

Quiq is a business messaging customer engagement platform that helps eCommerce companies conduct productive conversations and get more sales for their online businesses. Learn more below about how companies use Quiq to improve the online shopping experience.

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Have Personal Conversations That Engage Customers

Shopping online is convenient, but it can also feel impersonal. Live web chats enable online retailers to create a personal connection with each individual shopper. A customer engagement platform like Quiq enables agents to respond to customers in real-time, ensuring shoppers can get their questions answered at a moment’s notice. When consumers feel that a company’s employees truly care about their needs, they are more likely to make a purchase.

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Sell and Troubleshoot Proactively

When shopping online, some consumers may navigate away from your website rather than ask for clarification or assistance. A website sales chat feature cannot increase sales or engagement if people don’t use it. With customer engagement software, representatives have the ability to start conversations proactively, prompting customers to engage even if they normally aren’t accustomed to. Live chat gives agents the ability to address purchasing issues and product-based questions before customers abandon their cart or leave the website altogether.

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Integrate Conversations Across Channels

Today, people want to engage with eCommerce companies through the channels that are most convenient for them. To convert leads who prefer to communicate through both text and web chat, businesses need to integrate cross-channel conversations. This enables agents to not only respond to messages consistently and efficiently as customers switch devices, this also creates a seamless customer service experience for the customer by adapting to their preferences.

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Use Chatbots to Achieve 24/7 Coverage

Today’s consumers shop at all times of the day, including after normal business hours. A customer engagement platform with integrated chatbots empowers eCommerce companies to serve consumers and increase sales around the clock. Allow chatbots to handle simple inquiries after-hours or reduce service volume for agents so they can focus on answering queries with the highest conversion potential.

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Boost Sales With Quiq’s Conversational Customer Engagement Platform

Quiq’s robust customer engagement platform is packed with features to help eCommerce businesses boost sales and engage with shoppers more effectively. For consumers, Quiq’s software makes interacting with customer service simple and enjoyable. Behind the scenes, the software allows employees to:

  • Simultaneously engage with multiple customers across multiple channels
  • Preview what customers are typing to provide answers more quickly
  • View previous conversations to ensure the highest level of customer satisfaction
  • Work alongside bots to streamline customer service conversations

To discover how Quiq’s live chat software will increase online sales for your eCommerce business, request a demo today.

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