Why choose Quiq + Facebook Messenger for Business?
Facebook Messenger for Business allows brands to have more meaningful conversations with their customers. Quiq harnesses this CX power for you, so you can handle service inquiries quickly and personably with automation—and drive huge jumps in revenue.
Be where your customers are.
Look at Facebook Messenger for Business as a way to be where your customers are. In today’s CX landscape, customers’ channels of choice matter. It’s as simple as being available to customers in their preferred channel: Facebook.
Uplevel your customers’ service experience.
Customers expect fast customer service when they need it. But that’s almost impossible for big businesses to deliver without automation. Facebook Messenger for Business empowers brands to field inbound questions and either provide answers right away with AI assistants or escalate to a human agent.
Let’s look at the numbers.
Quiq clients who integrate Facebook Messenger for Business resolve customer issues with automation at significantly higher rates:
- 95% CSAT on automation
- 70-80% of inbound customer inquiries are resolved
- 90% of total inquiries are contained
- 86% of shipping questions are answered
How’d you like an ROI of 4000%?
That’s the average return of Quiq clients using Facebook Messenger for Business. The channel enables brands to deploy CX across the full customer lifecycle. Especially if you’re already advertising on Facebook, Messenger is a re-engagement tool you should be using to boost ROI on ad spend. Intelligent AI assistants answer customer questions, make product recommendations, and even close sales—it’s all integrated with your paid advertising. And it works.
Empower your agents.
Quiq unites the Facebook Messenger for Business API capabilities with our AI platform to slash call volumes while catapulting revenue. Your customer service agents will see Facebook messages alongside other channels, or route and queue them as needed. And they’ll be freed up from answering repetitive questions so they can resolve more complex issues.
