New Guide:
7 AI Agents Every CX Leader Needs on their Team in 2026

Facebook Messenger for Business

Meet customers where they are: Facebook

Facebook Messenger for Business makes it easy for you to connect with customers everywhere on a platform they love. 

Panasonic logo in blueLululemon logo

Meet customers where they are

Be available to customers in their preferred channel: Facebook.

Verified Premiere Retail Facebook Messenger business profile displaying a Very Responsive to Messages badge and an AI assistant greeting a customer to begin a support conversation

Uplevel your service experience

Customers expect service to be… Quiq. With Facebook Messenger for Business, you can field inbound questions immediately with a Quiq AI agent. 

Quiq Facebook Messenger automation statistics showing 95% CSAT on automation, 90% of total inquiries contained, and 86% of shipping questions answered without a live agent

Questions answered. CSAT improved.

Resolve customer issues with automation at significantly higher rates: 95% CSAT on automation and 70-80% inquiries resolved without human involvement.

Quiq Click-to-Messenger sponsored Facebook ad for Premiere Retail opening into a product conversation with a Light Wash Jeans Buy Now card, showing how social ads drive direct customer messaging

4000% ROI can be real.

It’s the average return of Quiq clients using Facebook Messenger for Business. Messenger is a re-engagement tool perfect to boost ROI on ad spend. 

Quiq omnichannel agent platform displaying an active Facebook Messenger conversation alongside Apple Messages for Business, SMS, Webchat, and Messenger channels with customer sentiment indicators

All your channels in one place

Add Facebook Messenger for Business to Quiq’s Digital Contact Center and benefit from AI Assistants and AI-powered workflows. 

Real customers. Real results.

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Frequently Asked Questions (FAQs)