Guides and Reports

Insights in written form.

From e-books on conversational AI and messaging channel best practices to reports on trends in CX and customer service, you’re sure to find these write-ups helpful.

Whitepaper

Quiq's perspective: Will Gartner prediction for customer service in 2025 come true?

E-Book

CX RX

E-Book

Chatbot Workbook

Whitepaper

The Complete Guide to Messaging with 10DLC

Whitepaper

The State of Digital Conversations 2021

E-Book

Your Guide to Conversational Commerce with Meta

E-Book

Getting Started with the Messenger API for Instagram

Report

Get Forrester’s take on third-party messaging.

E-Book

Everything you need to know about Apple Messages for Business.