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What great agentic AI deployments have in common, with Forrester and Roku
Running in Production

Customer Stories

200+ enterprises trust Quiq with their customer conversations.
These are their results, with the numbers they measured and the mechanisms behind them.

Brinks Home cut live-agent customer contacts by two-thirds and lowered cost per contact 67%.
Read Story
Terminix turned outbound messaging into a $7M revenue channel
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Roku logo white
Roku reduced support costs 5x with an AI agent handling account-specific billing and troubleshooting.
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Panasonic logo in white
Panasonic reached a +75 net promoter score with WhatsApp messaging built into its pan-European contact center.
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Chamberlain’s agentic Voice AI answers 4,000 calls a day with 85% first-contact resolution.
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89%
AI CSAT, matching human agents
Leading global hotel group
Brinks Home Logo
“Our agents spend less time on repetitive work and more on complex interactions, improving cost efficiency, customer satisfaction, and digital adoption.”
Brian Lunseth
Director, Digital Customer Experience 
and Development
20%
shorter escalation calls
Major US airline
"Quiq showed us we could offer more capabilities and flexibility while seeing an amazing ROI we never thought possible."
Fabi Leyva
Digital Operations Manager
50%+
increase in calls sent to sales associates
Fortune 500 office supply retailer
"Agentic AI with a true platform is the only way. We needed to understand what it was doing, be able to change it quickly, and trust that what customers received was accurate."
AI Innovation Specialist
Leading Trail Camera Brand
 “My philosophy is, whatever the customer can do on the site should be the same as what they call in for, and the same as what they’re chatting with an AI agent about. We’re meeting customers where they are, and empowering them to get the help they need in the channel they’re most comfortable in.”
Jessica Fitt
Lead Product Manager
•
Retail – Print & Business Services

Office supply retailer converts 51% of calls into orders and increases average order value by 10x.

USE CASE •
Self-service resolution, Voice AI
CHANNELS •
Web Chat, Voice AI
•
Travel & Hospitality

A leading hotel group doubles guest booking intent and lifts CSAT to 89% across multiple hotel properties

USE CASE •
Self-service resolution, Booking and scheduling
CHANNELS •
Web Chat, WhatsApp
•
Home & Field Services
Terminix Logo

Terminix turns outbound messaging into a $7M revenue channel.

USE CASE •
Booking and scheduling, Proactive outbound
CHANNELS •
SMS
•
Retail
Molekule Logo

Air purifier company Molekule hits 60% resolution rate and lifts CSAT by 42%

USE CASE •
Troubleshooting, Order and delivery status
CHANNELS •
Web Chat, Apple Messages for Business, Google RCS
•
Home Security
Brinks Home Logo

Brinks Home cuts live-agent customer contacts by two-thirds

USE CASE •
Self-service resolution, Troubleshooting, Payments and billing
CHANNELS •
SMS, Web Chat
•
Auto Insurance

Auto insurance company triples self-service rates and cuts email volume in half

USE CASE •
Self-service resolution
CHANNELS •
Web Chat
•
Electronics
Panasonic logo in blue

Panasonic scales customer support and increases NPS without adding headcount.

USE CASE •
Self-service resolution, Human agent assist
CHANNELS •
WhatsApp
•
Loan Servicing, Financial Services

Leading lease-to-own finance company saves over $600,000 per year by resolving 60% of customer requests with agentic AI

USE CASE •
Self-service resolution, Payments and billing
CHANNELS •
Web Chat
•
Customer Experience

A Closer Look transforms shopper support from a bottleneck into a 24/7 self-serve experience.

USE CASE •
Self-service resolution
CHANNELS •
Web Chat
•
Mortgage Servicing, Financial Services

Leading Mortgage Servicer reduces application drop-off and keeps loan officers compliant with agentic AI

USE CASE •
Self-service resolution, Proactive outbound
CHANNELS •
SMS
•
Hospitality, Travel

Global hotel brand scales support with agentic AI across 45+ brands and raises guest satisfaction — all without adding headcount.

USE CASE •
Self-service resolution, Booking and scheduling, Human agent assist
CHANNELS •
SMS, Web Chat, WhatsApp, Google RCS
•
Media, Streaming

Roku Evaluates 29 Vendors and Chooses Quiq to Scale Support for 145MM+ Customers

USE CASE •
Self-service resolution, Payments and billing
CHANNELS •
Web Chat
•
Fitness & Nutrition

BODi replaces a menu-based chatbot with agentic AI and achieves 88% containment rate 

USE CASE •
Self-service resolution
CHANNELS •
Web Chat
•
Fintech

Leading rewards platform unifies digital support across every channel and achieves 96% AI agent quality scores

USE CASE •
Self-service resolution, Troubleshooting, Email automation
CHANNELS •
Web Chat, Email
•
Smart Access, Consumer Technology

Chamberlain Group achieves fewer escalations and higher customer satisfaction with agentic AI

USE CASE •
Troubleshooting, Voice AI
CHANNELS •
Web Chat, Voice AI
•
Mortgage and Loan Servicing

This specialty lender sees meaningful lift in loan conversions with agentic AI agents supporting customers through the application process.

USE CASE •
Self-service resolution, Troubleshooting
CHANNELS •
SMS, Web Chat
•
Retail, Fashion

Multi-brand fashion retailer launches AI agent for 4 brands, 7 countries, and in 5 languages and hits 5000 conversations a day overnight

USE CASE •
Self-service resolution, Order and delivery status, Payments and billing, Human agent assist, Voice AI
CHANNELS •
SMS, WhatsApp, Voice AI, Apple Messages for Business
•
Retail eCommerce, Hunting & Outdoor

Leading trail camera brand reduced seasonal hiring headaches and delivered step-by-step troubleshooting with Quiq AI agents

USE CASE •
Self-service resolution, Troubleshooting
CHANNELS •
Web Chat
•
Retail, Furniture, & Home Goods

National furniture retailer cuts escalations by 33% and sets a company sales record with agentic AI

USE CASE •
Self-service resolution, Order and delivery status, Booking and scheduling, Proactive outbound
CHANNELS •
SMS, Web Chat, Apple Messages for Business
•
Retail, Flooring, Home Improvement

Leading flooring retailer answers 83% of employee product questions with its AI agent

USE CASE •
Self-service resolution, Order and delivery status, Voice AI
CHANNELS •
Web Chat
•
Retail, eCommerce

Multi-brand menswear retailer doubles self-service resolutions across 3 distinct brands.

USE CASE •
Self-service resolution, Order and delivery status
CHANNELS •
SMS, Web Chat, Apple Messages for Business
•
Restaurant, Retail

Leading Restaurant & Retail Chain cuts cost per contact by 67% and achieves 92% resolution rate with agentic AI

USE CASE •
Self-service resolution
CHANNELS •
Web Chat
•
Healthcare, Medical Devices

Medical Device Manufacturer resolves 85% of AI-handled order emails with no follow-up needed

USE CASE •
Self-service resolution, Order and delivery status
CHANNELS •
Email
•
Credit Union, Banking, Mortgage and Lending

Southern Credit Union turns after-hours call backlogs into resolutions with an AI agent

USE CASE •
Self-service resolution
CHANNELS •
SMS, Apple Messages for Business
•
Healthcare

North America’s leading medspa triples bookings and drives 5.2x ROI in five months with an agentic AI agent

USE CASE •
Self-service resolution
CHANNELS •
Web Chat
•
Healthcare, Insurance, Benefits

Leading benefits administrator automates open enrollment with Voice AI and saves over $800K per year

USE CASE •
Self-service resolution, Voice AI
CHANNELS •
Voice AI
•
Healthcare, Medical Devices

Durable medical equipment provider cuts hold times and keeps customer satisfaction above 90%

USE CASE •
Self-service resolution, Proactive outbound
CHANNELS •
SMS, Web Chat
•
Airlines

National Airline handles 7 million calls with a Quiq AI agent, solving support calls 20% faster

USE CASE •
Self-service resolution, Booking and scheduling
CHANNELS •
Web Chat
•
Video games & entertainment

ZeniMax turns 30-minute safety investigations into two-second reviews

USE CASE •
Email automation, Conversation analytics
CHANNELS •
Email