Generative AI Resources

Revolutionize your customer service
with the power of Generative AI and
Large Language Models.

Unlock the transformative potential of the latest AI from Quiq.

How are Generative AI and Large Language Models going to revolutionize customer service?

Generative AI and Large Language Models (LLMs), like the ones used by ChatGPT, have the potential to revolutionize customer service by improving the speed, efficiency, and personalization of interactions between customers and businesses.

What is Generative AI?

ChatGPT, Google’s Bard and other Large Language Models are game changing. Generative AI and Transformers are the underlying technologies enabling this AI revolution.

Are you curious how the latest AI works? Watch this video for a straightforward explanation that will give you a complete overview of what’s going on inside ChatGPT, in language that any business person can understand.

Try a LLM-powered AI Assistant for yourself.

Quiq built LOOP Insurance an AI Assistant that is unlike anything you've seen before!

LLMs – What are they and what is Quiq doing uniquely with them?

Learn about the latest AI and how it can improve CX.

What should CX leaders be doing now with the latest AI?

Is the latest AI ready for customer service use?

The Risks and Limitations of LLMs

ChatGPT has risks, but LLM use in customer service is different.

Get in touch about generative AI for your customer service.

Read our latest articles on AI

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6 Questions to Ask Generative AI Vendors You’re Evaluating
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Your Guide to Trust and Transparency in the Age of AI
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Getting the Most Out of Your Customer Insights with AI
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Security and Compliance in Next-Gen Contact Centers
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LLM-Powered AI Assistants for Hotels – Ultimate Guide
New technologies have always been disruptive, supercharging those firms that embrace it and requirin...
Explainability vs. Interpretability in Machine Learning Models
In recent months, we’ve produced a tremendous amount of content about generative AI – from high-...
Building Better Customer Relationships with Text Messaging
The move to text messaging for customer service is part of a new era of customer engagement in which...
AI Translation for Global Brands
AI is already having a dramatic impact on various kinds of work, in places like contact centers, mar...
What is Automated Customer Service? – Ultimate Guide
From graph databases to automated machine learning pipelines and beyond, a lot of attention gets pai...
Top 5 Benefits of AI for Hospitality
As an industry, hospitality is aimed squarely at meeting customer needs. Whether it’s a businesswo...
4 Benefits of Using AI Assistants in the Retail Industry
Artificial intelligence (AI) has been making remarkable strides in recent months. Owing to the relea...
AI in Retail: 5 Ways Retailers Are Using AI Assistants
Businesses have always turned to the latest and greatest technology to better serve their customers,...
How Scoped AI Ensures Safety in Customer Service
AI chat applications powered by Large Language Models (LLMs) have helped us reimagine what is possib...
What is an AI Assistant for Retail?
Over the past few months, we’ve had a lot to say about artificial intelligence, its new frontiers,...
Top 7 AI Trends For 2024
The end of the year is generally a time that prompts reflection about the past. But as a forward-thi...
Generative AI Privacy Concerns – Your Guide to the Current Landscape
Generative AI, such as the large language model (LLM) ChatGPT and the image-generation tool DALL-E, ...
Moving from Natural Language Understanding (NLU) to Customer-Facing AI Assistants
There can no longer be any doubt that large language models and generative AI more broadly are going...

AI Tech talks.

Want to take you technical understanding of AI to the next level? Join Kyle McIntyre, Head of AI Engineering at Quiq, for an in-depth explanation of Generative AI and Transformers, the techniques that enable Large Language Models to read and generate language.

LLM Intuitions – Part 1

How text is encoded and processed by AI.

LLM Intuitions – Part 2

The fundamentals of how AI reads text.

LLM Intuitions – Part 3

How AI generates written language.

LLM Intuitions – Part 4

Transformers take reading and writing to the next level.

LLM Intuitions – Part 5

The birth of LLM’s and powerful language skills.

Contact us today to learn how Generative AI can transform your business.