Forrester Report: The State of Conversational AI Read the report —>

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Large Language Models.

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How are Generative AI and Large Language Models going to revolutionize customer service?

Generative AI and Large Language Models (LLMs), like the ones used by ChatGPT, have the potential to revolutionize customer service by improving the speed, efficiency, and personalization of interactions between customers and businesses.

What is Generative AI?

ChatGPT, Google’s Gemini and other Large Language Models are game changing. Generative AI and Transformers are the underlying technologies enabling this AI revolution.

Are you curious how the latest AI works? Watch this video for a straightforward explanation that will give you a complete overview of what’s going on inside ChatGPT, in language that any business person can understand.

Forrester report

The State of Conversational AI

LLMs – What are they and what is Quiq doing uniquely with them?

Learn about the latest AI and how it can improve CX.

What should CX leaders be doing now with the latest AI?

Is the latest AI ready for customer service use?

The Risks and Limitations of LLMs

ChatGPT has risks, but LLM use in customer service is different.

Get in touch about generative AI for your customer service.

Read our latest articles on AI

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Current Large Language Models and How They Compare
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The Truth About APIs for AI: What You Need to Know
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Going Beyond the GenAI Hype — Your Questions, Answered
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How Does Data Impact Optimal AI Performance in CX? We Break It Down.
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Does Quiq Train Models on Your Data? No (And Here’s Why.)
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Does GenAI Leak Your Sensitive Data? Exposing Common AI Misconceptions (Part Three)
This is the final post in a three-part series clarifying the biggest misconceptions holding CX leade...
Will GenAI Hallucinate and Hurt Your Brand? Exposing Common AI Misconceptions (Part Two)
This is the second post in a three-part series clarifying the biggest misconceptions holding CX lead...
Is Your CX Data Good Enough for GenAI? Exposing Common AI Misconceptions (Part One)
If you’re feeling unprepared for the impact of generative artificial intelligence (GenAI), you’r...
9 Top Customer Service Challenges — and How to Overcome Them
It’s a shame that customer service doesn’t always get the respect and attention it deserves beca...
Everything You Need To Know About The Role Of Vector Databases In AI for CX
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AI Tech talks.

Want to take you technical understanding of AI to the next level? Join Kyle McIntyre, Head of AI Engineering at Quiq, for an in-depth explanation of Generative AI and Transformers, the techniques that enable Large Language Models to read and generate language.

LLM Intuitions – Part 1

How text is encoded and processed by AI.

LLM Intuitions – Part 2

The fundamentals of how AI reads text.

LLM Intuitions – Part 3

How AI generates written language.

LLM Intuitions – Part 4

Transformers take reading and writing to the next level.

LLM Intuitions – Part 5

The birth of LLM’s and powerful language skills.

Contact us today to learn how Generative AI can transform your business.