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How are Generative AI and Large Language Models going to revolutionize customer service?

Generative AI and Large Language Models (LLMs), like the ones used by ChatGPT, have the potential to revolutionize customer service by improving the speed, efficiency, and personalization of interactions between customers and businesses.

What is Generative AI?

ChatGPT, Google’s Gemini and other Large Language Models are game changing. Generative AI and Transformers are the underlying technologies enabling this AI revolution.

Are you curious how the latest AI works? Watch this video for a straightforward explanation that will give you a complete overview of what’s going on inside ChatGPT, in language that any business person can understand.

Try a LLM-powered AI Assistant for yourself.

Quiq built LOOP Insurance an AI Assistant that is unlike anything you've seen before!

LLMs – What are they and what is Quiq doing uniquely with them?

Learn about the latest AI and how it can improve CX.

What should CX leaders be doing now with the latest AI?

Is the latest AI ready for customer service use?

The Risks and Limitations of LLMs

ChatGPT has risks, but LLM use in customer service is different.

Get in touch about generative AI for your customer service.

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AI Tech talks.

Want to take you technical understanding of AI to the next level? Join Kyle McIntyre, Head of AI Engineering at Quiq, for an in-depth explanation of Generative AI and Transformers, the techniques that enable Large Language Models to read and generate language.

LLM Intuitions – Part 1

How text is encoded and processed by AI.

LLM Intuitions – Part 2

The fundamentals of how AI reads text.

LLM Intuitions – Part 3

How AI generates written language.

LLM Intuitions – Part 4

Transformers take reading and writing to the next level.

LLM Intuitions – Part 5

The birth of LLM’s and powerful language skills.

Contact us today to learn how Generative AI can transform your business.