Generative AI Resources

Revolutionize your customer service
with the power of Generative AI and
Large Language Models.

Unlock the transformative potential of the latest AI from Quiq.

How are Generative AI and Large Language Models going to revolutionize customer service?

Generative AI and Large Language Models (LLMs), like the ones used by ChatGPT, have the potential to revolutionize customer service by improving the speed, efficiency, and personalization of interactions between customers and businesses.

What is Generative AI?

ChatGPT, Google’s Bard and other Large Language Models are game changing. Generative AI and Transformers are the underlying technologies enabling this AI revolution.

Are you curious how the latest AI works? Watch this video for a straightforward explanation that will give you a complete overview of what’s going on inside ChatGPT, in language that any business person can understand.

Try a LLM-powered AI Assistant for yourself.

Quiq built LOOP Insurance an AI Assistant that is unlike anything you've seen before!

LLMs – What are they and what is Quiq doing uniquely with them?

Learn about the latest AI and how it can improve CX.

What should CX leaders be doing now with the latest AI?

Is the latest AI ready for customer service use?

The Risks and Limitations of LLMs

ChatGPT has risks, but LLM use in customer service is different.

Get in touch about generative AI for your customer service.

Read our latest articles on AI

Will GenAI Hallucinate and Hurt Your Brand? Exposing Common AI Misconceptions (Part Two)
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Is Your CX Data Good Enough for GenAI? Exposing Common AI Misconceptions (Part One)
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9 Top Customer Service Challenges — and How to Overcome Them
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Everything You Need To Know About The Role Of Vector Databases In AI for CX
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5 Tips for Coaching Your Contact Center Agents to Work with AI
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4 Reasons Why Every Hotel Needs an AI Assistant
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The Ultimate Guide to RCS Business Messaging
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AI Gold Rush: How Quiq Won the Land Grab for AI Contact Centers (& How You Can Benefi...
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Google Business Messages: Meet Your Customers Where They’re At
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6 Amazing Examples of how AI is Changing Hospitality
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Why Your Business Should Use Rich Messaging
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How to Improve Contact Center Performance (With Data)
Contact centers are a crucial part of offering quality products. Long after the software has been bu...
WhatsApp Business: A Guide for Contact Center Managers
In today’s digital era, businesses continually seek innovative ways to connect with their cust...
Your CX Strategy Should Include Apple Messages for Business. Here’s Why.
Your CX Strategy Should Include Apple Messages for Business. Here’s Why. A common piece of marketi...
Retrieval Augmented Generation – Ultimate Guide
A lot has changed since the advent of large language models a little over a year ago. But, incredibl...
Leveraging Agent Insights to Boost Efficiency and Performance
In the ever-evolving customer service landscape, the role of contact center agents cannot be oversta...
6 Questions to Ask Generative AI Vendors You’re Evaluating
With all the power exhibited by today’s large language models, many businesses are scrambling to l...
Your Guide to Trust and Transparency in the Age of AI
Over the last few years, AI has really come into its own. ChatGPT and similar large language models ...

AI Tech talks.

Want to take you technical understanding of AI to the next level? Join Kyle McIntyre, Head of AI Engineering at Quiq, for an in-depth explanation of Generative AI and Transformers, the techniques that enable Large Language Models to read and generate language.

LLM Intuitions – Part 1

How text is encoded and processed by AI.

LLM Intuitions – Part 2

The fundamentals of how AI reads text.

LLM Intuitions – Part 3

How AI generates written language.

LLM Intuitions – Part 4

Transformers take reading and writing to the next level.

LLM Intuitions – Part 5

The birth of LLM’s and powerful language skills.

Contact us today to learn how Generative AI can transform your business.