Conversational AI Platform

Most agentic AI platforms deflect customers to FAQs or hand off complex requests to a human. Quiq resolves them instead, connecting directly to your systems to complete a return, a rebooking, or an account update, without the customer starting over. That resolution carries full context: when a conversation does move from AI to a human agent, nothing gets repeated. Quiq also makes its reasoning visible. Every decision is logged and explainable, so CX leaders can see why an agent did what it did instead of trusting a black box. This resolution-first approach helped Brinks Home cut cost per contact by 67% while shifting 60% of transactions to digital channels.

Quiq’s Verified Intelligence cross-references every AI response against your grounded data before it reaches a customer, using a proprietary Verify Claim check to catch inaccurate or unsupported answers before they’re sent. Guardrails are configurable, not templated, so CX teams set the rules for what an agent can and cannot do. Before launch, teams can run simulations against thousands of test conversations to see how an agent responds at scale. Once live, every decision is logged in plain language, giving teams a step-by-step audit trail instead of a black box.

Quiq maintains SOC 2 Type II, HIPAA, GDPR, CCPA, and EU AI Act compliance, along with 24/7 security monitoring and advanced threat detection across its infrastructure. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256), and enterprises can choose US or EU data hosting for data sovereignty requirements. Quiq runs on AWS and Microsoft Azure and has maintained 99.999% uptime over the past 12 months, backed by a 10+ year track record serving enterprise customers. For a full breakdown of Quiq’s technical architecture and compliance posture, see the Security whitepaper or the Security page.

No. Quiq’s platform is built to work with your content as it already exists. Its Transformations feature takes your help center articles, internal FAQs, product documentation, and knowledge base as-is and automatically restructures them into the help statements and customer questions your AI agent needs to answer well. Rather than requiring a large, manual data cleanup project before launch, Quiq handles that structuring work for you, which is part of why customers like Brinks Home and Roku have been able to launch AI-powered digital journeys without waiting for their content to be “AI-ready” first. You can connect existing customer records and business systems securely, and Quiq’s compliance controls (SOC 2 Type II, HIPAA, GDPR, CCPA) apply to that data from day one.

No. The Quiq platform is model-agnostic, so you can select the best AI model for each individual task and mix models within a single workflow, rather than committing to one vendor’s model for everything. For example, you might use one model for simple, high-volume classification tasks and a different one for more nuanced customer conversations. If you switch models later, whether to save on cost, chase better performance, or meet a new compliance requirement, you don’t have to rebuild your setup to do it. Quiq also supports bringing your own fine-tuned model for specific, high-volume tasks. This flexibility matters for enterprise teams who don’t want their customer experience roadmap tied to a single LLM provider’s release schedule.

Quiq agents are trained using Process Guides, plain-language instructions written the way you’d train a new hire, not code. Behind the scenes, Quiq’s AI-powered data restructuring automatically prepares your existing knowledge base and content, so teams don’t need to clean up data before launch. Non-technical teams, including CX managers and business analysts, can build, test, and adjust agents directly in AI Studio, then run simulations against thousands of test conversations before anything goes live. Brinks Home used this approach to launch AI-powered digital journeys and cut cost per contact by 67% without a lengthy technical build. See the Brinks Home story for more.

Quiq has maintained 99.999% uptime over the past 12 months, running on both AWS and Microsoft Azure so there’s no single point of failure. The platform is trusted by 200+ enterprises and powers millions of customer interactions across channels. Pre-built integrations with major CCaaS and CRM platforms, including Salesforce, Zendesk, Oracle, and ServiceNow, mean Quiq connects to your existing tech stack instead of requiring a rip-and-replace. Combined with 24/7 security monitoring and threat detection, this gives CX leaders a platform built to handle enterprise-scale volume without unplanned downtime or added operational risk. See the Security page for more detail.