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Asynchronous Messaging: How to Use it to Deliver Exceptional Customer Service

Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have little tolerance for inconveniences of any kind. Whether that’s waiting around for a response, repeating information, or finding an immediate solution to their problem. Customer ...

Amy Spieth

Are You Tracking These 10 Help Desk Metrics?

Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...

7 Mistakes You’re Making in Customer Service

We hate to break it to you, but the customer experience is getting worse. Okay, maybe you already...

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How to Use Live Chat Throughout Your Customer Journey

How do you connect with customers throughout their purchase journey? Are you using live chat at ever...

5 Tips to Improve E-commerce Customer Service

What do customers want from your e-commerce business? Did you think of products first? That’s a...

Do You Know Your Customer Churn Rate?

Customer churn rate is a scary metric. Left unchecked, it’s a silent business killer. It’s es...

How to Anticipate Customer Needs (With Examples)

When was the last time you heard a story about exceptional customer service? Or an innovative way a...

Drive Satisfaction and Sales with Google Business Messaging

One of the most impactful—and often overlooked—tools in customer service is...

How Messaging Helps Hospitality Get Personal

The hospitality industry is, by nature, a very human business. Whether you’re in hotel and lodging...

Comparing Live Chat and Chatbots

How often do you interact with brands online? In-person? Brand interactions now happen onlin...

How To Add Digital Customer Service

Don’t have a digital customer service strategy? There are no more excuses. Today’s consumers...

How to Rewire Omnichannel Service with Messaging

Omnichannel customer service is changing. It used to be about being everywhere. About co...

Quiq Named to Inc. Magazine’s 2022 List of Best Workplaces

On behalf of the leadership team, I am thrilled to share that Quiq has been named to Inc. magazine...

Your Guide to Developing a Crisis Management Plan

Unfortunately, crises can happen. We’ve seen it in our lifetime. Pandemics, wars, seve...

Business Text Messaging Statistics You Need to Know

It’s 1995. A new company named eBay just launched, along with a new media format called a DVD. The...

9 Ways to Reduce Customer Returns with Messaging

Looking into reducing customer returns? You're in the right place. And you’ve been there as a c...

6 Ways to Improve Online Retail Customer Satisfaction with Messaging

Retailers have had a tough few years. The pandemic threw businesses into a tailspin. If you’re...

How to Reduce Customer Acquisition Costs with Messaging

How do customers find your business? Does your company frequently sponsor podcasts? Do you heavil...
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