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Customer Journey Mapping 101—With Examples!

Do you know what your customer journey looks like? (Hint: It’s not as simple as it used to be!) Back before the ubiquity of online shopping (we like to call it the stone age), the customer journey was fairly simple. So your maps looked something like this: It’s pretty linear, right? Now, the customer journey […]

Lauren Winder

The Rise of Conversational AI: Why Businesses Are Embracing It

Movies may have twisted our expectations of artificial intelligence—either giving us extremely hig...

10 Benefits of Business Messaging for Customer Service

You send messages to your friends, family, and coworkers—so why not your customers? Just the id...

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Learn how to use Meta’s channels to increase revenue.

Does Your Chatbot Sound Robotic? 7 Ways to Fix It

Does your chatbot sound like a robot? Okay, chatbot...

How to Create an Effective Business Text Messaging Strategy - The Ultimate Guide

U up? Text messaging replaced other communication methods for consumers all over the world....

Quiq Compose: Learning the Language of your Contact Center

Hi! I’m Kyle, Head of AI Engineering at Quiq, and I’m excited to share our latest product with y...

How Do You Balance Privacy with Personalization?

Consumers’ default expectations include personalized service when...

Customer Service in the Travel Industry: How to Do More with Less

Doing more with less is nothing new for the travel industry. It’s been tough out there for the las...

Unleashing the Power of Quiq Insights: Your Data's New Best Friend

👋 Hi, I’m Tyler, a Sr. Software Engineer at Quiq helping to enhance our Quiq product with data....

How to Create Mobile-First Customer Service

Chatting with companies over the phone, even your favorite ones, isn’t a fun experience. It’s a...

7 Ways AI Chatbots Improve Customer Service

If you’ve been using business messaging for a while, you know easy and convenient it is for your c...

11 Ways to Navigate High Call Volumes

There are some high call volume spikes you can prepare for—like the holidays or a new product laun...

Business Text Messaging Statistics You Need to Know

It’s 1995. A new company named eBay just launched, along with a new media format called a DVD. The...

5 Tips for Delivering Exceptional Real-Time Support to Customers

How often do you talk to your customers in real-time? Playing email tag or seeing customer comments...

6 Tips to Build Your Customer Referral Program

Do you have a customer referral program yet? If you don’t, you’re missing out. Long before th...

Cart Abandonment Skyrocketing? Try Live Chat

You see it all the time. You’ve probably done it yourself. It’s one of the highest abandonment r...

5 Tips for Retailers to Reduce Call Volume

It’s peak busy season in the retail industry, but we all know what comes after the holidays. Retur...

How Messaging Delivers a Modern Customer Experience

Customer service has moved from call centers to contact centers—and they’ve gone next-gen. Techn...
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