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A Deep Dive on Large Language Models—And What They Mean For You

The release of OpenAI’s ChatGPT in late 2022 has utterly transformed the conversation around artificial intelligence. Whether it’s generating functioning web apps with just a few prompts, writing Spanish-language children’s stories about the blockchain in the style of Dr. Suess, or opining on the virtues and vices of major political figures, its ability to generate […]

Semi-Supervised Learning Explained (With Examples)

From movie recommendations to chatbots as customer service reps, it seems like machine learning (ML)...

Quiq Is Honored To Be A 2023 Bronze Stevie® Winner

Quiq is proud to announce that it has been honored as a 2023 Bronze Stevie® winner in the Best Tech...

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A Quiq look at the Gartner Magic Quadrant for Conversational AI Platforms: What’s useful and what’s missing?

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How Large Language Models Have Evolved

It seems as though large language models (LLMs) exploded into public awareness almost overnight. Rel...

Before You Develop a Mobile App For Your Business—Read This

Remember when every business was coming out with an app? Your favorite clothing brand, that big reta...

Are Generative AI And Large Language Models The Same Thing?

The release of ChatGPT was one of the first times an extremely powerful AI system was broadly availa...

Prompt Engineering: What Is It—And How Can You Use It To Get The Most Out Of AI?

Think back to your school days. You come into class only to discover a timed writing assignment on t...

Agent Efficiency: How to Collect Better Metrics

Your contact center experience has a direct impact on your bottom line. A positive customer experien...

How To Be The Leader Of Personalized CX In Your Industry

Customer expectations are evolving alongside AI technology, at an unprecedented pace. People are mor...

Live Chat: Is it Effective for Online Customer Service?

Implementing new technology in any department can be scary—but it’s even scarier when it’s cus...

The Rise of Conversational AI: Why Businesses Are Embracing It

Movies may have twisted our expectations of artificial intelligence—either giving us extremely hig...

10 Benefits of Business Messaging for Customer Service

You send messages to your friends, family, and coworkers—so why not your customers? Just the id...

Does Your Chatbot Sound Robotic? 7 Ways to Fix It

Does your chatbot sound like a robot? Okay, chatbot...

How to Create an Effective Business Text Messaging Strategy - The Ultimate Guide

U up? Text messaging replaced other communication methods for consumers all over the world....

Quiq Compose: Learning the Language of your Contact Center

Hi! I’m Kyle, Head of AI Engineering at Quiq, and I’m excited to share our latest product with y...

How Do You Balance Privacy with Personalization?

Consumers’ default expectations include personalized service when...

Customer Service in the Travel Industry: How to Do More with Less

Doing more with less is nothing new for the travel industry. It’s been tough out there for the las...

Unleashing the Power of Quiq Insights: Your Data's New Best Friend

👋 Hi, I’m Tyler, a Sr. Software Engineer at Quiq helping to enhance our Quiq product with data....
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