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The Quiq Blog

The latest news and expert advice on AI, CX, and customer service.

AI | 5 min read

Agentic AI: Tangible Use Cases to Bring the Art of the Possible to Life

Gartner recently predicted that agentic AI will automatically resolve 80% of common customer service issues by 2029. Soun...
Channels | 10 min read

8 Customer Retention Strategies That Work

AI | 6 min read

Let’s Talk AI in Sales: Why I Believe AI Agents Are Your Next Revenue Superstars

AI | 7 min read

AI Assistants: Give Your Human Agents the Same AI Superpowers as Your AI Agents

AI | 15 min read

Your Ultimate Guide to AI Agent Frameworks

AI | 6 min read

Branching Out: The Evolution of AI to “Agentic” and the Future of Customer Conversations

AI | 11 min read

Voice AI Checklist: How to Evaluate Vendors Beyond Flashy Demos

AI | 8 min read

Evaluating AI Models: Everything You Need To Know

AI | 15 min read

The 9 Most Asked Questions About AI

AI | < 1 ”minute”

5 Key Challenges CX Leaders Face Today: Insights from Execs In The Know

AI | 9 min read

All About Process Guides: Your Agentic AI Agent GPS

AI | 7 min read

LLM Governance: Building Trust Into Every Customer Experience

AI | 9 min read

Building LLM Guardrails for Safer, Smarter Customer Experiences

Customer Experience | 11 min read

CSAT vs NPS: Key Differences & When to Use Each

AI | 6 min read

How Spirit Airlines is Soaring to New CX Heights with Agentic AI

AI | 5 min read

Scaling CX with Agentic AI: Roku's Groundbreaking Path to Transformation

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