New Guide:
7 AI Agents Every CX Leader Needs on their Team in 2026
Learn

The Quiq Blog

Voice AI vs IVR Systems: 7 Key Differences

AI, Channels | 11 min read
Key takeaways: Traditional IVR Systems Are a Hidden Revenue Drain: The financial toll of traditional ...

Voice AI in Banking: A Strategic Roadmap for Financial Institutions

AI, Channels, Industries | 9 min read
Key takeaways: Financial institutions deploying agentic AI for voice interactions see up to 25% CSAT ...

Voice AI in Healthcare: Strategy, Safety, and Deployment for Health Systems

AI, Channels, Industries | 11 min read
Key takeaways: Voice AI can transform access and operations, not just reduce costs. Health systems ...
TOPICS:

Already evaluating AI Agent platforms for your enterprise? Talk to one of our AI experts.

Abstract illustration on a blue background showing two overlapping sine waves, one white and one orange, crossing a horizontal axis.

Why we stopped treating silence as the end of a turn

Innovation | 2 min read
Voice AI has a silence problem. Traditional endpointing, the mechanism that decides when a customer ...
agentic ai platforms

11 Best Agentic AI Platforms in 2026

AI | 12 min read
In a short timeframe, we went from basic AI tools that could automate routine tasks ...
twilio voice pricing

2026 Twilio Voice Pricing: A Full Breakdown

AI, Contact Centers, Customer Experience | 13 min read
Twilio Voice is known as one of the best programmable calling platforms for developers. With ...
cresta pricing

2026 Cresta Pricing: How Much Does it Really Cost?

AI, Customer Experience | 8 min read
Cresta is an enterprise AI agent platform that doesn't publicly reveal their pricing plans. However, ...
Abstract waveform illustration on a navy blue background, representing voice AI audio processing. Two overlapping sets of vertical bars form waveform patterns — one in solid white and one in orange — with a dotted white waveform overlapping in the middle, suggesting the visual concept of interruption or overlapping speech, consistent with a 'barge-in' or interruption handling feature.

Why the interruption problem is architecture

Innovation | 2 min read
Building a voice agent that handles interruptions well sounds like a classification problem. Teach the ...
poly ai review

2026 Poly AI Review: Pros, Cons & Key Features

AI, Customer Experience | 12 min read
Poly AI is one of the more popular enterprise voice AI solutions, and for a ...
Diagram of multiple checkmarked process paths merging into one orange line and resolving at a diamond icon, on blue.

Why we parallelized voice

Innovation | 2 min read
The conventional assumption in enterprise voice AI is that safety trades off against speed. Add ...
poly ai pricing

Poly AI Pricing: How Much Does it Really Cost in 2026?

AI, Contact Centers | 11 min read
Poly AI pricing starts at around $150,000 per year, which is a typical ballpark number ...
poly ai alternatives

11 Poly AI Alternatives for Voice AI in 2026

AI, Customer Experience | 18 min read
PolyAI is well known for natural-sounding enterprise voice agents, but voice quality is only one ...
Answering Service for HVAC

Answering Service for HVAC: 12 Top Tools in 2026

AI, Contact Centers, Customer Experience | 16 min read
Temperatures are climbing, every technician is already booked, and your dispatch team is trying to ...
Best AI Tools for Home Service Businesses (1)

8 Best AI Tools for Home Service Businesses (2026)

AI, Customer Experience | 10 min read
Just because AI can't do plumbing or HVAC work, this doesn't mean that home service ...

The job of building AI agents is being rewritten at Quiq

Innovation | 2 min read
Building a conversational AI agent has always meant more than designing good prompts. It means ...
8 Best Voice AI Solutions for Home Service Businesses

8 Best Voice AI Solutions for Home Service Businesses

AI, Customer Experience, Customer Service | 11 min read
Are you tired of missing inbound calls from your customers? And even when you clock ...
Top 7 Financial Services Customer Experience Software (2026) (1)

Top 7 Financial Services Customer Experience Software (2026)

AI, Customer Experience | 14 min read
Every industry struggles with customer experience, but financial institutions have their work cut out for ...
Quiq's Verified Intelligence interface showing three capability cards — Guardrails, Simulations, and Visibility — each with a green checkmark indicating all checks passed, displayed within the Quiq AI Agent platform.

Introducing Verified Intelligence

Innovation, News | 3 min read
Verified Intelligence gives enterprise brands the guardrails, simulation tools, and decision visibility they need for ...
synthflow alternatives

14 Best Synthflow Alternatives for Voice AI

Contact Centers, Customer Experience | 22 min read
AI voice agents sound simple in theory. Give the software a script, connect a phone ...
ai voice technology

AI Voice Technology in 2026: What Enterprises Need to Know

Contact Centers, Customer Experience | 9 min read
Most enterprise voice systems still route callers through rigid menus designed around system limitations, not ...
finance call center

Finance Call Center: Use Cases and Best Practices

Contact Centers, Customer Experience | 12 min read
Finance call centers face a difficult balancing act. Customers expect fast, accurate answers, while financial ...