Blog
Delve into research, how-tos, trends, and tips on all things messaging.
Featured Article
Asynchronous Messaging: How to Use it to Deliver Exceptional Customer Service
Messaging is good. Asynchronous messaging is better.
Let’s face it. Customers have little tolerance for inconveniences of any kind. Whether that’s waiting around for a response, repeating information, or finding an immediate solution to their problem.
Customer ...
How Messaging Delivers a Modern Customer Experience
Customer service has moved from call centers to contact centers—and they’ve gone next-gen. Techn...
[Infographic] 9 Effective Call Center Strategies You Can’t Miss
Effective call center strategies are essential to running a contact center. It’s not as simple as...
5 Ways to Reinforce Your Product Messaging
People approach product creation differently. Some people wait for the aha moment to strike them, so...
How to Connect with Holiday Shoppers Staying Home
Is it cold where you are yet? Do you feel the chill in the air? Do you smell the hint of pine and gi...
Using Outbound Messaging in Field Services (Ft. Terminix)
We talk a lot about outbound messaging here on the Quiq blog. And it’s easy to make connections be...
Is Live Chat Better than Form Filling?
Forms have ruled the online space since the beginning. And they’ve served us well. But are they go...
Essential 24/7: Reflecting on National Customer Service Week 2022
This week (October 3-7, 2022), and every first full week of October, is National Customer Service We...
Customer Journey Mapping 101—With Examples!
Do you know what your customer journey looks like? (Hint: It’s not as simple as it used to be!)...
Collecting Feedback From Customers: A Step-By-Step Guide
Ugh, surveys… Right?
You talk to customers; your support team talks to customers. You feel like...
How to Deal with Angry Customers
The worst part of customer service?
Dealing with angry customers.
It’s hands-down the most s...
Is Live Chat Right For Your Website? Use These Questions to Find Out…
It began with corporate businesses. Small chat boxes started appearing in the lower right corner of...
Asynchronous vs. Synchronous Messaging: Know the Difference
Customer service has embraced messaging, and each new generation of customers prefers it more and mo...
13 Easy Ways to Build Customer Rapport with Messaging
Messaging is quick. It’s casual. It’s easy to breeze through the pleasantries and get straight t...
How to Provide Friendly Customer Service with Messaging
We frequently talk about metrics and tools and systems for providing excellent customer service. Whi...
Are You Tracking These 10 Help Desk Metrics?
Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...
7 Mistakes You’re Making in Customer Service
We hate to break it to you, but the customer experience is getting worse.
Okay, maybe you already...
How to Use Live Chat Throughout Your Customer Journey
How do you connect with customers throughout their purchase journey? Are you using live chat at ever...
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