The Quiq Blog

By now you may have heard the term conversational commerce. Aside from some catchy alliteration ...

With Facebook’s continued investment in Messenger, which allows customers to engage with companies via private ...

Key Takeaways Quantitative metrics like first contact resolution, average resolution time, and escalation rate are ...

Key Takeaways Banking customers expect instant answers at any hour on any channel. Regulators expect ...

Key Takeaways Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have little ...

Key takeaways: Traditional IVR Systems Are a Hidden Revenue Drain: The financial toll of traditional ...

When I hosted a fireside chat on RCS vs SMS for brands, the conversation moved ...

Key Takeaways Every customer conversation contains signals—frustration, confusion, satisfaction, intent—that most organizations never capture. Conversational ...

Key takeaways Enterprise conversational AI refers to AI platforms purpose-built for large organizations that use ...

Key takeaways Conversational AI for customer service has moved well beyond basic chatbots and scripted ...

Key takeaways Conversational AI design is the practice of shaping how people and AI systems ...

Key takeaways Like many agentic AI platforms, Voiceflow doesn’t clearly publish its pricing in one ...

Voiceflow is often one of the first tools teams try when getting into AI voice ...

Now that we've all seen what ChatGPT can do, it's natural to begin casting about ...

Key takeaways: Large language models have revolutionized just about every aspect of how we work ...

AI agents are no longer just nice to have. They're the key driver of innovation ...

Key takeaways Artificial Intelligence has entered a new era where language alone is no longer ...

Key takeaways Customer acquisition is getting more expensive every year. Click costs are rising, competition ...