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6 Questions to Ask Generative AI Vendors You’re Evaluating
With all the power exhibited by today’s large language models, many businesses are scrambling to leverage them in their offerings. Enterprises in a wide variety of domains – from contact centers to teams focused on writing custom software – are adding AI-backed functionality to make their users more productive and the customer experience better. But, […]
How Does Data Impact Optimal AI Performance in CX? We Break It Down.
Many customer experience leaders are considering how generative AI might impact their businesses. Na...
Google Business Messaging is Ending – Here’s How You Should Adapt
Google Business Messaging (GBM) has long been one of the primary rich messaging channels for Android...
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Gen AI Assistants for CX: This is What We've Learned So Far From Deploying Gen AI
Does Quiq Train Models on Your Data? No (And Here’s Why.)
Customer experience directors tend to have a lot of...
Does GenAI Leak Your Sensitive Data? Exposing Common AI Misconceptions (Part Three)
This is the final post in a three-part series clarifying the biggest misconceptions holding CX l...
A Deep Dive into Asynchronous vs. Synchronous Messaging — and the Pros and Cons of Each
Text messaging has become more and more important with each successive generation of customers, and...
Will GenAI Hallucinate and Hurt Your Brand? Exposing Common AI Misconceptions (Part Two)
This is the second post in a three-part series clarifying the biggest misconceptions holding CX...
What is Rich Messaging? - A Guide for CX Leaders Weighing the Benefits
If by chance you haven’t heard of this new frontier in text-based customer communication, your fir...
Is Your CX Data Good Enough for GenAI? Exposing Common AI Misconceptions (Part One)
If you’re feeling unprepared for the impact of generative artificial intelligence (GenAI), you’r...
9 Top Customer Service Challenges — and How to Overcome Them
It’s a shame that customer service doesn’t always get the respect and attention it deserves beca...
Everything You Need To Know About The Role Of Vector Databases In AI for CX
All businesses are influenced by the emergence of new technologies, and contact centers are no diffe...
5 Tips for Coaching Your Contact Center Agents to Work with AI
Generative AI has enormous potential to change the work done at places like contact centers. For thi...
4 Reasons Why Every Hotel Needs an AI Assistant
Artificial intelligence (AI) has been all the rage for the past year, owing to its remarkable abilit...
The Ultimate Guide to RCS Business Messaging
From chiseling words into stone to typing them directly on our screens, changes in technology can br...
AI Gold Rush: How Quiq Won the Land Grab for AI Contact Centers (& How You Can Benefit)
There have been many transformational moments throughout the history of the United States, going bac...
Google Business Messages: Meet Your Customers Where They’re At
The world is a distracted and distracting place; between all the alerts, the celebrity drama on Twit...
6 Amazing Examples of how AI is Changing Hospitality
Recent advances in AI are poised to bring many changes. Though we’re still in the early days of se...
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