Blog
Delve into research, how-tos, trends, and tips on all things messaging.
Featured Article
Customer Journey Mapping 101—With Examples!
Do you know what your customer journey looks like? (Hint: It’s not as simple as it used to be!) Back before the ubiquity of online shopping (we like to call it the stone age), the customer journey was fairly simple. So your maps looked something like this: It’s pretty linear, right? Now, the customer journey […]
The Rise of Conversational AI: Why Businesses Are Embracing It
Movies may have twisted our expectations of artificial intelligence—either giving us extremely hig...
10 Benefits of Business Messaging for Customer Service
You send messages to your friends, family, and coworkers—so why not your customers?
Just the id...
Does Your Chatbot Sound Robotic? 7 Ways to Fix It
Does your chatbot sound like a robot?
Okay, chatbot...
How to Create an Effective Business Text Messaging Strategy - The Ultimate Guide
U up? Text messaging replaced other communication methods for consumers all over the world....
Quiq Compose: Learning the Language of your Contact Center
Hi! I’m Kyle, Head of AI Engineering at Quiq, and I’m excited to share our latest product with y...
How Do You Balance Privacy with Personalization?
Consumers’ default expectations include personalized service when...
Customer Service in the Travel Industry: How to Do More with Less
Doing more with less is nothing new for the travel industry. It’s been tough out there for the las...
Unleashing the Power of Quiq Insights: Your Data's New Best Friend
👋 Hi, I’m Tyler, a Sr. Software Engineer at Quiq helping to enhance our Quiq product with data....
How to Create Mobile-First Customer Service
Chatting with companies over the phone, even your favorite ones, isn’t a fun experience. It’s a...
7 Ways AI Chatbots Improve Customer Service
If you’ve been using business messaging for a while, you know easy and convenient it is for your c...
11 Ways to Navigate High Call Volumes
There are some high call volume spikes you can prepare for—like the holidays or a new product laun...
Business Text Messaging Statistics You Need to Know
It’s 1995. A new company named eBay just launched, along with a new media format called a DVD. The...
5 Tips for Delivering Exceptional Real-Time Support to Customers
How often do you talk to your customers in real-time? Playing email tag or seeing customer comments...
6 Tips to Build Your Customer Referral Program
Do you have a customer referral program yet? If you don’t, you’re missing out.
Long before th...
Cart Abandonment Skyrocketing? Try Live Chat
You see it all the time. You’ve probably done it yourself. It’s one of the highest abandonment r...
5 Tips for Retailers to Reduce Call Volume
It’s peak busy season in the retail industry, but we all know what comes after the holidays. Retur...
How Messaging Delivers a Modern Customer Experience
Customer service has moved from call centers to contact centers—and they’ve gone next-gen. Techn...
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