Delivering a seamless and convenient customer experience was vital to the future success of credit unions before the onset of the pandemic. Now, there's more of a spotlight on the vital importance of enabling members to conduct business at a time and place that is most convenient to the member. Messaging is the channel your members prefer that allows self-service to happen on their terms.
Bring bots to life in your business and transform your contact center with these best use case examples from Nintendo and Stio.
Member service for the Association of Professional Flight Attendants has taken a leap forward through messaging. Read how this organization uses messaging.
Aspira's new messaging channel has proven to be a more convenient way to engage with the companies on the go customers. Read the case study to learn more.
Watch this short video to see how Brinks launched its digital transformation. This home security company has changed its business with chat and text messaging.
Messaging for home security company Brinks Home Security make headlines in ZDnet. Read the article to learn how Brinks makes home security more convenient.
Smith Thompson can easily handle multiple customers with messaging. Read how Quiq's messaging platform has streamlined customer engagement.
Realizing that students weren’t reading their emails, the school looked for alternative ways to reach their students beyond the email, phone calls, and auto-dialer they typically employed. A pilot with Quiq to test text messaging students was launched in June and the school isn’t looking back.