Learn how Quiq partnered with Brinks Home to lower cost per contact by 67% while boosting NPS by 90+ points.
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A Closer Look boosts efficiency & enhances shopper support
With Quiq’s AI assistant
The challenge
A Closer Look (ACL) struggled with fragmented and unstructured data, including over 300 non-standardized client guidelines. This led to inefficient shopper support, repetitive questions for agents, and significant scalability issues for their existing systems.
The strategy
ACL partnered with Quiq to develop "Ella," an AI-powered shopper support assistant. The strategy involved AI-powered data structuring to transform chaotic PDFs into AI-ready formats, followed by Ella's iterative development to provide instant, accurate, and context-aware responses to shopper inquiries.
The results
ACL achieved 24/7 query management with Ella, significantly reduced repetitive workload for human agents, and improved workflows by seamlessly connecting Ella to proprietary platforms. This transformation allowed employees to focus on more meaningful, strategic tasks.
Brinks Home secures 67% cost savings
With Quiq’s AI Studio
The challenge
Brinks Home needed to modernize its support model. Customers demanded faster, more self-service options, but the company faced high costs, low NPS, and overwhelmed agents.
The strategy
Brinks Home partnered with Quiq to create AI-powered solutions, including automated troubleshooting, SMS-based payments, and a streamlined “Resolution Line” for agents. These innovations resulted in scalable, efficient customer support.
The results
The company achieved a 67% cost per contact reduction, a 90+ point NPS improvement, and shifted 60% of customer interactions to digital channels.
BODi® hits 88% containment rate
With Quiq’s LLM-powered AI Assistant
The challenge
BODi sought to improve CX outcomes without increasing costs and repetitive customer service inquiries.
The strategy
BODi partnered with Quiq to create “Ask BODi AI”, a channel that leverages generative AI technology to provide customers instant answers to frequently asked questions, troubleshooting steps, and self-service.
The results
“Ask BODi AI'' has led to an 88% containment rate while delivering a secure, on-brand experience and more seamless customer journey.
Molekule achieves 60% automated resolution
With Quiq’s LLM-powered AI Assistant
The challenge
Looking for ways to drive efficiency and improve CX, Molekule wanted to increase revenue along with customer satisfaction.
The strategy
The Molekule team partnered with Quiq to uplevel its CX with an AI Assistant powered by Large Language Models (LLMs) and Generative AI.
The results
The experience for Molekule customers is now much more personalized, with a 60% resolution rate overall and over 40% improvement in CSAT.
Accor doubles intent to book metrics
With Quiq’s LLM-powered AI Assistant
The challenge
Accor sought to boost bookings and CX without overtaxing human staff.
The strategy
Accor partnered with Quiq to create an AI Assistant powered by Large Language Models (LLMs) and Generative AI that’s capable of handling complex, multi-part queries during asynchronous conversations.
The results
Accor’s AI Assistant is brand safe and on par with that of trained human agents, which is demonstrated by its 89% CSAT across the four properties. The AI Assistant has also created a 2x boost in click-outs on booking links, and has almost doubled the Assistant’s overall accuracy.
LOOP auto insurance triples self-service rates with 50% automated resolution
With Quiq’s LLM-powered AI Assistant
The challenge
Slowed down by a limited chatbot and long hold times, LOOP wanted to boost overall customer experience and branding with more responsive online support.
The strategy
LOOP team members worked with Quiq to transform its last-gen bot into a supercharged AI Assistant built on Large Language Models (LLMs) and Generative AI.
The results
An on-brand CX that’s harnessing Generative AI to increase personalization and drive more than half of self-service resolutions.
Elevated messaging option feeds soaring CSAT
With Quiq’s Conversational Platform / Apple Messages for Business
The challenge
Hungry to elevate brand and customer experience, Daily Harvest wanted to elevate conversations with customers through personalization and branding.
The strategy
Daily Harvest collaborated with Quiq to implement Apple Messages for Business and upgraded its existing CRM to Quiq’s conversational platform.
The results
High brand visibility, high usage, high impact—and a 98% CSAT score.
Earned cross-sales ROI of $7M in 9 months
With Quiq’s outbound notifications / SMS
The challenge
Fabiola Leyva, Digital Operations Manager at Terminix pest control service, needed a better, safer way to schedule and send appointment reminders to customers during peak seasons and COVID-19.
The strategy
Fabi and her team opted to adopt Quiq’s OBN platform, which reduces the need for outbound calls with AI-powered bots that can manage scheduling via SMS.
The results
With greater efficiencies in place, Terminix earned $7 million in cross-sales ROI between April 2021 and December 2021.
Freed up associates to help customers who need 1:1 care
With Quiq’s Chatbot / SMS
The challenge
With a continuously growing customer base, the care team at Daily Harvest was experiencing more conversation volume.
The strategy
Daily Harvest worked with Quiq to create an artificially intelligent digital guide with personalized functionality they call Sage.
The results
Sage has reduced the volume of agent-handled conversations and helped decrease overall volumes of Care Associate support by reaching up to 60% containment.
Grew the number of sales interactions by 70%
With Quiq’s Custom Digital Concierge / Self-Service
The challenge
A beloved online jeweler sought better ways to boost sales while creating meaningful, memorable interactions.
The strategy
A more intelligent chat design created specifically for the company along with new routing resulted in higher customer conversion and high-quality lead rates.
The results
The jeweler was able to better identify, separate, and route sales opportunities from service inquiries—and manage both with the appropriate next action.