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Delve into research, how-tos, trends, and tips on all things messaging.
Celebrating our customers’ success.
Terminix needed a solution that would cut costs, meet customers in their preferred channels, drive internal efficiencies—and prove no pandemic could bring down these pest control pros. They found it with Quiq, and earned $7 million in just 9 months.
Read the story →Discover how you can achieve similar results.
Earned cross-sales ROI of $7M in 9 months
With Quiq’s outbound notifications / SMS
The challenge
Fabiola Leyva, Digital Operations Manager at Terminix pest control service, needed a better, safer way to schedule and send appointment reminders to customers during peak seasons and COVID-19.
The strategy
Fabi and her team opted to adopt Quiq’s OBN platform, which reduces the need for outbound calls with AI-powered bots that can manage scheduling via SMS.
The results
With greater efficiencies in place, Terminix earned $7 million in cross-sales ROI between April 2021 and December 2021.
Grew sales interactions by 70%
With Quiq’s Web Chat / Live Chat
The challenge
The Blue Nile team were missing potential sales opportunities because site visitors were leaving before engaging with a sales agent.
The strategy
They decided to partner with Quiq to create a system that intelligently routes customers to the correct queue.
The results
With a more personal approach to online chat, Blue Nile converts at 15X the rate of a website-only experience.
Freed up associates to help customers who need 1:1 care
With Quiq’s Chatbot / SMS
The challenge
With a continuously growing customer base, the care team at Daily Harvest was experiencing more conversation volume.
The strategy
Daily Harvest worked with Quiq to create an artificially intelligent digital guide with personalized functionality they call Sage.
The results
Sage has reduced the volume of agent-handled conversations and helped decrease overall volumes of Care Associate support by reaching up to 60% containment.
Converted 26% of captured prospect emails into leads
With Quiq’s Web Chat / Surveys
The challenge
As a leader in the education and career transformation space, General Assembly needed a more efficient way to foster interest in their course offerings.
The strategy
They partnered with Quiq to launch an onsite digital assistant featuring a “Find Your Field” quiz that helped visitors explore career options and click out to course pages.
The results
On a monthly basis, more than 60% of users complete the quiz and share their email addresses as prospects.
Hit a 68% flow completion rate
With Quiq + Messenger for Business
The challenge
TechStyleOS wanted a way customers could access “Skip the Month” directly on their preferred messaging channel while reducing overall customer service operational costs.
The strategy
They partnered with Quiq to build an automated “Skip the Month ” flow directly within Facebook Messenger.
The results
Over 96% of users who successfully skip their month through Messenger no longer need to speak to a human.