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Daily Harvest harnessed Apple Messages for Business with Quiq to further enhance CX by giving customers another way to engage with the brand. It's become their customers' favorite channel—and is driving big business results at the same time.

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Discover how you can achieve similar results.

Elevated messaging option feeds soaring CSAT

With Quiq’s Conversational Platform / Apple Messages for Business

The challenge

Hungry to elevate brand and customer experience, Daily Harvest wanted to elevate conversations with customers through personalization and branding.

The strategy

Daily Harvest collaborated with Quiq to implement Apple Messages for Business and upgraded its existing CRM to Quiq’s conversational platform.

The results

High brand visibility, high usage, high impact—and a 98% CSAT score.
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Earned cross-sales ROI of $7M in 9 months

With Quiq’s outbound notifications / SMS

The challenge

Fabiola Leyva, Digital Operations Manager at Terminix pest control service, needed a better, safer way to schedule and send appointment reminders to customers during peak seasons and COVID-19.

The strategy

Fabi and her team opted to adopt Quiq’s OBN platform, which reduces the need for outbound calls with AI-powered bots that can manage scheduling via SMS.

The results

With greater efficiencies in place, Terminix earned $7 million in cross-sales ROI between April 2021 and December 2021.
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Grew sales interactions by 70%

With Quiq’s Web Chat / Live Chat

The challenge

The Blue Nile team were missing potential sales opportunities because site visitors were leaving before engaging with a sales agent.

The strategy

They decided to partner with Quiq to create a system that intelligently routes customers to the correct queue.

The results

With a more personal approach to online chat, Blue Nile converts at 15X the rate of a website-only experience.
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Freed up associates to help customers who need 1:1 care

With Quiq’s Chatbot / SMS

The challenge

With a continuously growing customer base, the care team at Daily Harvest was experiencing more conversation volume.

The strategy

Daily Harvest worked with Quiq to create an artificially intelligent digital guide with personalized functionality they call Sage.

The results

Sage has reduced the volume of agent-handled conversations and helped decrease overall volumes of Care Associate support by reaching up to 60% containment.
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Converted 26% of captured prospect emails into leads

With Quiq’s Web Chat / Surveys

The challenge

As a leader in the education and career transformation space, General Assembly needed a more efficient way to foster interest in their course offerings.

The strategy

They partnered with Quiq to launch an onsite digital assistant featuring a “Find Your Field” quiz that helped visitors explore career options and click out to course pages.

The results

On a monthly basis, more than 60% of users complete the quiz and share their email addresses as prospects.
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Hit a 68% flow completion rate

With Quiq + Messenger for Business

The challenge

TechStyleOS wanted a way customers could access “Skip the Month” directly on their preferred messaging channel while reducing overall customer service operational costs.

The strategy

They partnered with Quiq to build an automated “Skip the Month ” flow directly within Facebook Messenger.

The results

Over 96% of users who successfully skip their month through Messenger no longer need to speak to a human.
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