Working Together With Innovative Brands
Our clients are defining the new standards for customer engagement in their industries.
Client Success Stories
Pella Resolves Pane Points with Messaging
Pella is committed to exceeding customer expectations, and that includes customer support. Pella recognized that strong sales growth directly impacted the need to scale their contact center. The company turned to Quiq’s Messaging platform to achieve efficiencies such as a 98% faster resolution time with messaging vs. email.
Black Hills Federal Credit Union: Serving Members Goes Mobile
BHFCU handled questions through phone, email, and social media platforms. Working with Quiq provided a way to not only add chat and text messaging, but enabled employees to gain efficiency by consolidating channels into a single platform.
Metro Transit is on the Road to Easier Customer Engagement with Messaging
Metro Transit recognized their need for a new method of reaching their riders, effectively and conveniently. Customers were specifically asking for the ability to engage with the agency via text messaging for both customer service and public safety issues. Customer service requests like “Can you send me my trip plans” and “Can you text me bus schedules” were increasing in frequency. The agency set out to find a solution that would work for both customer service and public safety and found the perfect match with Quiq.
Northwest Community Credit Union Blazes New Trail With Messaging
Even before the pandemic, the team at Northwest Community Credit Union's messaging initiatives were underway with a focus on making engagement more convenient for members.
How Stio Geared Up For Growth
Stio is a mountain lifestyle brand, headquartered in Jackson Hole, Wyoming. When leadership realized that it had to scale its digital customer experience to keep up with growth, they turned to Quiq’s messaging, web chat, and bot platform for support.
Webinar Replay: How to Bring Bots to Life
Bring bots to life in your business and transform your contact center with these best use case examples from Nintendo and Stio.
AFPA Provides First Class Member Service with Messaging
Member service for the Association of Professional Flight Attendants has taken a leap forward through messaging. Read how this organization uses messaging.
Aspira Stakes out a New Way to Communicate With Customers
Aspira's new messaging channel has proven to be a more convenient way to engage with the companies on the go customers. Read the case study to learn more.
Pier 1 Imports Customer Spotlight: How To Use Messaging and Get ROI
Watch this short video to see how Quiq helps Pier 1 reach their goals to increase customer engagement while reducing costs and see business messaging ROI.
Brinks Home Security Customer Success Video
Watch this short video to see how Brinks launched its digital transformation. This home security company has changed its business with chat and text messaging.
Brinks Home Security Makes Headlines with Messaging
Messaging for home security company Brinks Home Security make headlines in ZDnet. Read the article to learn how Brinks makes home security more convenient.
How Smith Thompson Handles Multiple Customers at a Time
Smith Thompson can easily handle multiple customers with messaging. Read how Quiq's messaging platform has streamlined customer engagement.
Business Text Messaging for Credit Unions Covered in CUTimes
While business text messaging for some industries, like retail, have already reached a point where it's required, business text messaging for credit unions is still gaining momentum. Learn why so many credit unions are turning to the messaging channel.
Texas A&M Graduates from Emails and Auto-Dialers to the Messaging Channel
Realizing that students weren’t reading their emails, the school looked for alternative ways to reach their students beyond the email, phone calls, and auto-dialer they typically employed. A pilot with Quiq to test text messaging students was launched in June and the school isn’t looking back.
Forrester Webinar: Connecting with Customers Through Messaging and Bots
Customer service can improve by combining business messaging and bots.
Customer Spotlight: TodayTix
TodayTix meet the needs of their customers by offering real-time communications through the messaging channels customers find most convenient.
Quiq Helps Tailored Brands Dress For Success
Tailored Brands brought on Quiq Messaging to support its two largest brands: Men’s Wearhouse and Jos. A. Banks. Now these retailers are able to quickly respond to customer inquiries about online orders, products, promotions, and tuxedo rentals - all via messaging.
Brinks Home Security™ Monitors and Responds to Changing Market Demands
Brinks Home Security's Messaging Channel is a differentiator for the this Texas based company. Learn how Brinks uses messaging to connect with customers.
Customer Spotlight: Warners’ Stellian
Same Excellent Customer Service, Awesome [...]
Pier 1 Cozies Up To Effortless Customer Engagement
With the growth of online and mobile sales, Pier 1 decided to update their traditional email and phone channels with live chat and text messaging.
Customer Spotlight: Aura Building Trust with Lines of Credit and Communication
To Aura, being customer-obsessed [...]
Driving Credit Union Messaging Adoption: What Works?
CU members increasingly expect interactive two-way messaging capabilities. Read the article on CreditUnion Times on how to drive messaging adoption among your members.
Luggage Free: Unpacking The New Customer Experience
Luggage Free provides white glove service that is all about convenience, so naturally, they wanted to make the ability for customers to contact them simple and straightforward. Read how the Luggage Free Team implemented sms software for better mobile ux.
The Laundress Knows How to Handle With Care
As a lifestyle brand, The Laundress wanted to help their customers get answers quickly and easily. This online retailer uses messaging to provide on-the-go support beyond email. Read how The Laundress was able to expand their digital engagement channels to include text messaging, Facebook Messenger, and web chat.
Williams Plumbing: Reaching Customers in New Ways
When Williams Plumbing wanted to allow dispatchers to handle more customer inquiries, while maintaining their level of service, they turned to Quiq Messaging.
Direct Digital: Augmenting Customer Service With Multi-Channel Messaging
Direct Digital is supporting three of their major brands - Instaflex, Nugenix, and Peptiva with multi-channel messaging through text, web chat, and Facebook Messenger.
Office Depot: Outpacing the Competition with Quiq
Office Depot implemented Quiq Messaging to stand out from the competition by enabling customers a faster, more convenient way to frequently asked questions and issues resolved in less time than phone calls and email.
Jackson Hole Mountain Resort: Expanding Its Customer Service Channels
Jackson Hole rolled out a new text messaging and chat platform for its customers, expanding its customer service channels. The implementation was fast and the results have been incredible. Read more...
Quiq Customer Spotlight: Learn How evo Uses Quiq Messaging
Read about how evo, a leading online retailer of outdoor gear and fashion apparel, uses Quiq to help drive sales conversions on their website during the purchase process. By offering messaging, evo's customers can now contact them via text messaging, live chat, and Facebook Messenger, the channels preferred over phone and email.