U-tron’s technology is a fully automated parking solution that saves space and reduces costs, while opening the doors to additional amenities. U-tron delivers a user friendly parking experience as simple and easy as valet parking, but without any human intervention. See how this growing company takes automation and fast, customer service to a higher level.
Pella is committed to exceeding customer expectations, and that includes customer support. Pella recognized that strong sales growth directly impacted the need to scale their contact center. The company turned to Quiq’s Messaging platform to achieve efficiencies such as a 98% faster resolution time with messaging vs. email.
BHFCU handled questions through phone, email, and social media platforms. Working with Quiq provided a way to not only add chat and text messaging, but enabled employees to gain efficiency by consolidating channels into a single platform.
Metro Transit recognized their need for a new method of reaching their riders, effectively and conveniently. Customers were specifically asking for the ability to engage with the agency via text messaging for both customer service and public safety issues. Customer service requests like “Can you send me my trip plans” and “Can you text me bus schedules” were increasing in frequency. The agency set out to find a solution that would work for both customer service and public safety and found the perfect match with Quiq.
Stio is a mountain lifestyle brand, headquartered in Jackson Hole, Wyoming. When leadership realized that it had to scale its digital customer experience to keep up with growth, they turned to Quiq’s messaging, web chat, and bot platform for support.
While business text messaging for some industries, like retail, have already reached a point where it's required, business text messaging for credit unions is still gaining momentum. Learn why so many credit unions are turning to the messaging channel.
Realizing that students weren’t reading their emails, the school looked for alternative ways to reach their students beyond the email, phone calls, and auto-dialer they typically employed. A pilot with Quiq to test text messaging students was launched in June and the school isn’t looking back.
Tailored Brands brought on Quiq Messaging to support its two largest brands: Men’s Wearhouse and Jos. A. Banks. Now these retailers are able to quickly respond to customer inquiries about online orders, products, promotions, and tuxedo rentals - all via messaging.
Luggage Free provides white glove service that is all about convenience, so naturally, they wanted to make the ability for customers to contact them simple and straightforward. Read how the Luggage Free Team implemented sms software for better mobile ux.
As a lifestyle brand, The Laundress wanted to help their customers get answers quickly and easily. This online retailer uses messaging to provide on-the-go support beyond email. Read how The Laundress was able to expand their digital engagement channels to include text messaging, Facebook Messenger, and web chat.
Office Depot implemented Quiq Messaging to stand out from the competition by enabling customers a faster, more convenient way to frequently asked questions and issues resolved in less time than phone calls and email.
Jackson Hole rolled out a new text messaging and chat platform for its customers, expanding its customer service channels. The implementation was fast and the results have been incredible. Read more...
Read about how evo, a leading online retailer of outdoor gear and fashion apparel, uses Quiq to help drive sales conversions on their website during the purchase process. By offering messaging, evo's customers can now contact them via text messaging, live chat, and Facebook Messenger, the channels preferred over phone and email.