Celebrating our customers’ success.
LOOP auto insurance triples self-service rates with 50% automated resolution
With Quiq’s LLM-powered AI Assistant
Slowed down by a limited chatbot and long hold times, LOOP wanted to boost overall customer experience and branding with more responsive online support.
LOOP team members worked with Quiq to transform its last-gen bot into a supercharged AI Assistant built on Large Language Models (LLMs) and Generative AI.
An on-brand CX that’s harnessing Generative AI to increase personalization and drive more than half of self-service resolutions.
Elevated messaging option feeds soaring CSAT
With Quiq’s Conversational Platform / Apple Messages for Business
Hungry to elevate brand and customer experience, Daily Harvest wanted to elevate conversations with customers through personalization and branding.
Daily Harvest collaborated with Quiq to implement Apple Messages for Business and upgraded its existing CRM to Quiq’s conversational platform.
High brand visibility, high usage, high impact—and a 98% CSAT score.
Earned cross-sales ROI of $7M in 9 months
With Quiq’s outbound notifications / SMS
Fabiola Leyva, Digital Operations Manager at Terminix pest control service, needed a better, safer way to schedule and send appointment reminders to customers during peak seasons and COVID-19.
Fabi and her team opted to adopt Quiq’s OBN platform, which reduces the need for outbound calls with AI-powered bots that can manage scheduling via SMS.
With greater efficiencies in place, Terminix earned $7 million in cross-sales ROI between April 2021 and December 2021.
Freed up associates to help customers who need 1:1 care
With Quiq’s Chatbot / SMS
With a continuously growing customer base, the care team at Daily Harvest was experiencing more conversation volume.
Daily Harvest worked with Quiq to create an artificially intelligent digital guide with personalized functionality they call Sage.
Sage has reduced the volume of agent-handled conversations and helped decrease overall volumes of Care Associate support by reaching up to 60% containment.
Grew the number of sales interactions by 70%
With Quiq’s Custom Digital Concierge / Self-Service
A beloved online jeweler sought better ways to boost sales while creating meaningful, memorable interactions.
A more intelligent chat design created specifically for the company along with new routing resulted in higher customer conversion and high-quality lead rates.
The jeweler was able to better identify, separate, and route sales opportunities from service inquiries—and manage both with the appropriate next action.