Client Success Stories2020-07-16T21:29:24-06:00

Working Together With Innovative Brands

Our clients are defining the new standards for customer engagement in their industries.

Overstock gray png logo
Brinks Home Security gray png logo
club med
Jos. A. Bank gray png logo
Terminix Logo
evo gray png logo
Office Depot and OfficeMax gray png logos
EECU Credit union gray png logo
TodayTix gray png logo
Ent gray png logo
Minnesota State University gray png logo
MW Men's Wearhouse gray png logo
Doordash
Amer Sports gray png logo
Community First credit union gray png logo
Texas A&M gray png logo
Stio gray png logo
SpareFoot gray png logo
match_logo
Aspira gray png logo
gusto logo
BeachBody gray logo

Client Success Stories

Black Hills Federal Credit Union: Serving Members Goes Mobile

Prior to working with Quiq, BHFCU handled questions ranging from balance inquiries, transaction info, name changes, adding joint members, disputes, and general account questions through phone, email, and social media platforms. Working with Quiq provided a way to not only add chat and text messaging, but enabled employees to gain efficiency by consolidating channels into a single platform.

Metro Transit is on the Road to Easier Customer Engagement with Messaging

Metro Transit recognized their need for a new method of reaching their riders, effectively and conveniently. Customers were specifically asking for the ability to engage with the agency via text messaging for both customer service and public safety issues. Customer service requests like “Can you send me my trip plans” and “Can you text me bus schedules” were increasing in frequency. The agency set out to find a solution that would work for both customer service and public safety and found the perfect match with Quiq.

How Stio Geared Up For Growth

Stio is a mountain lifestyle brand, headquartered in Jackson Hole, Wyoming. When leadership realized that it had to scale its digital customer experience to keep up with that growth. The company looked for technology that was just as adaptable and functional as their gear, turning to Quiq’s messaging, web chat, and bot platform for support.