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Delve into research, how-tos, trends, and tips on all things messaging.
Celebrating our customers’ success.
Not only is Blue Nile a leader in digital innovation among jewelry brands, they’re also well-known for their legendary pursuit of customer satisfaction. Learn how they elevated their customer communication, and achieved a 70% increase in sales interactions as a result.
Read the story →Discover how you can achieve similar results.
Grew sales interactions by 70%
With Quiq’s Web Chat / Live Chat
The challenge
The Blue Nile team were missing potential sales opportunities because site visitors were leaving before engaging with a sales agent.
The strategy
They decided to partner with Quiq to create a system that intelligently routes customers to the correct queue.
The results
With a more personal approach to online chat, Blue Nile converts at 15X the rate of a website-only experience.
Freed up associates to help customers who need 1:1 care
With Quiq’s Chatbot / SMS
The challenge
With a continuously growing customer base, the care team at Daily Harvest was experiencing more conversation volume.
The strategy
Daily Harvest worked with Quiq to create an artificially intelligent digital guide with personalized functionality they call Sage.
The results
Sage has reduced the volume of agent-handled conversations and helped decrease overall volumes of Care Associate support by reaching up to 60% containment.
Converted 26% of captured prospect emails into leads
With Quiq’s Web Chat / Surveys
The challenge
As a leader in the education and career transformation space, General Assembly needed a more efficient way to foster interest in their course offerings.
The strategy
They partnered with Quiq to launch an onsite digital assistant featuring a “Find Your Field” quiz that helped visitors explore career options and click out to course pages.
The results
On a monthly basis, more than 60% of users complete the quiz and share their email addresses as prospects.
Hit a 68% flow completion rate
With Quiq + Messenger for Business
The challenge
TechStyleOS wanted a way customers could access “Skip the Month” directly on their preferred messaging channel while reducing overall customer service operational costs.
The strategy
They partnered with Quiq to build an automated “Skip the Month ” flow directly within Facebook Messenger.
The results
Over 96% of users who successfully skip their month through Messenger no longer need to speak to a human.