Consumer surveys can be extremely valuable, but often difficult to obtain. Learn how dynamic text messages can boost survey response rates.
For many consumers, purchasing a product is about more than just the product itself. Consumer demands continually grow as they prefer faster and higher quality customer service from brands. That’s why many businesses today are choosing to implement a more effective online customer service experience strategy. eCommerce businesses are ramping up their digital customer service to make sure their customers keep coming back to them instead of exploring other options.
What does the future of online chat support look like? Beyond generating sales and conversions, live chat also provides an opportunity to delight existing customers and create a personal connection.
Rich messaging allows effortless straightforward communication between customer service representatives and customers. Rich communication services can simplify shopping with convenience your customers will love.