Dreading Customer Experience Snags Over the Holidays? You’re Not Alone.

Your dread of poor customer experience is justified: The holidays are going to be tough on retailers this year. It’s already proving to be a mess of a season. Between supply shortages, delivery delays, and a smaller labor pool, holiday shopping can prove difficult this year.  And customers know it.  68% of shoppers are either very or [...]

7 Ways to Get Ahead of Holiday Customer Service Issues

Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the entire retail industry taking a deep breath in anticipation of customer service issues… While everyone is jumping for joy at the coming holiday season, you’re a little less enthused. You know that while it’s lucrative, it’s also extremely tough on your [...]