How to Communicate with Customers Effectively

When customer service is at its busiest, it might be time to get back to the basics: Your team's ability to effectively communicate with customers.  Customer service teams are overwhelmed during this time of year, and shoppers are getting more frantic as the holidays grow closer. Unfortunately, this is when basic customer communication standards can go out [...]

2021-11-24T11:14:42-07:00

7 Ways to Get Ahead of Holiday Customer Service Issues

Do you hear that? The tingling of bells… The unpacking of thousands of twinkle lights… the entire retail industry taking a deep breath in anticipation of customer service issues… While everyone is jumping for joy at the coming holiday season, you’re a little less enthused. You know that while it’s lucrative, it’s also extremely tough on your [...]

Facebook Messenger for Business 101

You’re connecting with your customers via email. Your customer support team is available by phone. And now you’ve heard you need to be on Facebook Messenger for business—but you’re left wondering: What is it, and how does it work? We’ll break it down for you, along with some tips and tricks for getting the most out of [...]

How to Increase Sales While Managing the Holiday Rush

Are you tired of hearing it yet? The holiday season is just around the corner. This year poses a lot of challenges, from broken supply chains to slow shipping to stressed-out customers. But among the overwhelming support requests is a golden opportunity to send sales skyrocketing. Continue reading to learn how to increase sales while managing your [...]

Quiq Congratulates Customers on Newsweek’s Best Online Shops 2021

Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.

Modernizing Customer Experience with Order Management Automation

Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.

Three Ways Conversational AI Can Boost Your Customer Service During the Holidays

With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume of online orders. With this influx of sales, however, brands can also expect a massive influx of unmanageable customer service inquiries.