BUSINESS MESSAGING

Quiq Text Messaging & Chatbots

Your customers have questions. Your resources are stretched. We can help.

Get Demo
Learn More

BUSINESS MESSAGING

Quiq Text Messaging & Chatbots

Your customers have questions. Your resources are stretched. We can help.

Get Demo
Learn More

We help businesses increase productivity and save money.

During these tough times, we’re doing everything we can to help you and your business adapt.

Get Results

We help businesses increase productivity and save money.

During these tough times, we’re doing everything we can to help you and your business adapt.

Get Results
Trusted by the best teams in their industries
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Trusted by the best teams in their industries
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Business messaging is transforming customer service

10-15 %

phone calls shift to messaging

5-7

simultaneous conversations

14 ppt

higher CSAT than phone

Quiq_Messaging_Platform_Video_Text_Customer_Service_Business_Messaging_Desktop

See Quiq Messaging in Action

Digital customer engagement is easier than you think. Go live in days, not months.

Watch Video

See Quiq Messaging in Action

Digital customer engagement is easier than you think. Go live in days, not months.

Quiq_Messaging_Platform_Video_Text_Customer_Service_Business_Messaging_Desktop

Watch Video
Messaging_Chat_Bots_Help_Customers_Service

Let bots handle customer inquiries

Make a bot in minutes, not months. Deploy purpose- built bots fast to help customers and agents. Bots slide into any part of the conversation and escalate to a human seamlessly.

Take care of more customers at once

Agents can help 5-7 customers at once via messaging versus 1 at a time via phone. Send relevant 2-way outbound messages. Customers prefer text messaging over every other channel.

Customer_Messaging_Service_2_Way_Efficiency
Messaging_Integration_Support_Oracle_Salesforce_Zendesk_Shopify_Desktop

Modernize existing CRM systems

Add best-in-class messaging, chat, and bots to your existing CRM solution. Pre-built integrations get you up and running in a few days with no downtime. See immediate results from day one.

Let bots handle customer inquiries

Messaging_Chat_Bots_Help_Customers_Service

Make a bot in minutes, not months. Deploy purpose- built bots fast to help customers and agents. Bots slide into any part of the conversation and escalate to a human seamlessly.

Take care of more customers at once

Customer_Messaging_Service_2_Way_Efficiency

Agents can help 5-7 customers at once via messaging versus 1 at a time via phone. Send relevant 2-way outbound messages. Customers prefer text messaging over every other channel.

Modernize existing CRM systems

Messaging_Integration_Support_Oracle_Salesforce_Zendesk_Shopify_Desktop

Add best-in-class messaging, chat, and bots to your existing CRM solution. Pre-built integrations get you up and running in a few days with no downtime. See immediate results from day one.

In a short 5 months with Quiq, we converted 10% of phone calls to messaging, and we are on track to move 20% of our inbound calls to messaging.

– Director of Customer Experience

Brinks Home Security logo with blue text and transparent background

Messaging for business is proven across industries

Customers across a wide range of industries use Quiq for a variety of use cases to deliver real results with measurable ROI. Here are just three:

Messaging for Business Retail Examples

Common Use Cases

  • Outbound order status notifications
  • Pre-sales assistance
  • Secure order placement
  • Returns processing
  • Customer support inquiries
  • Promotion alerts
  • Appointment confirmations

Results

  • 12-15% call deflection to messaging
  • Increase in conversions and order size
  • Faster handle times than phone calls
  • Agents handle 5-7 conversations at once
  • 90% better handle time than phone
Messaging for Business Banking Credit Union Examples

Common Use Cases   

  • Member services
  • Loan processing
  • Collections
  • Expand share of wallet
  • Appointment confirmations

Results

  • 94% messaging adoption rate
  • Save 50 hours processing time per loan
  • 75% response rate to collection messages
  • Improved experience with 15ppt higher CSAT
  • 1.5x higher loan application response rates
Messaging for Business Consumer Services Examples

Common Use Cases

  • Pre-sales interactions
  • Subscription renewals
  • Referral offers
  • Customer support
  • Appointment confirmations

Results

  • 30-40% conversations convert to sales
  • 14ppt increase in CSAT
  • 15% of calls moved to messaging
  • 4-6 messaging conversations at once
  • 90% better handle time than phone

Your customers are connected

Your business should be too. Quiq makes your business available at your customer’s moment of need. Let them contact you how and when they want. That’s business text messaging.

Business_Messaging_Channels_Text_SMS_Chat_Rich_Mobile

Messaging_CheckboxManage all messaging channels in one conversational interface



Messaging_CheckboxOffer customers the ability to text your IVR



Messaging_CheckboxSend outbound messages to customers



Messaging_CheckboxPresent richer messages with Apple Business Chat and Google’s Business Messages

The Quiq Digital Engagement Platform

Customer experience, customer service, and marketers rely on Quiq to orchestrate their customer interactions.
Enterprise grade business messaging + bots + open APIs = The best platform for customer conversations.

Digital_Customer_Engagement_Platform_Quiq_Messaging_Bots_Integrations

Be Smarter.
Be Better.
Be Quiq.

Don’t take it from us,
see what our customers are saying

See what our business messaging clients are saying.

Quiq_Business_Messaging_Software_Capterra_5_Stars_Best_Customer_Engagement_Platform
5_5_Stars_Business_Messaging_Engagement_Platform_Best_Customer_Service_Software_Quiq

The best chat portal!

I have a five star experience with this software, this the best and so far…

Ramil T., Brinks Home Secuirty

5_5_Stars_Business_Messaging_Engagement_Platform_Best_Customer_Service_Software_Quiq

Excellent!

Combining Web Chat, SMS, and Facebook Messenger into one platform creates a…

Kim E., Stio

5_5_Stars_Business_Messaging_Engagement_Platform_Best_Customer_Service_Software_Quiq

Great Partners

We have been using quiq for 3 years now and had a great partnership. Customers…

Serdar C., Office Depot

Featured In

Capterra_Best_Customer_Engagement_Software_Blug_Ribbon Best Ease of Use Conversational Marketing Platform Software (2020)

Capterra_Best_Customer_Engagement_Software_Green_Ribbon Best Value Conversational Marketing Platform Software (2020)

Try Quiq now,
risk-free

Take a test drive. Message yourself and see how Quiq works! It’s like a demo that you control. Risk-free. We truly mean free.

Try Quiq

Try Quiq now,
risk-free

Take a test drive. Message yourself and see how Quiq works! It’s like a demo that you control. Risk-free. We truly mean free.


Try Quiq

What is business messaging software and why is it so important for your organization?

Many companies have implemented SMS messaging software to be able to text their customers. But texting with customers is the tip of the iceberg when talking about business messaging solutions. Enterprise business messaging is more than a simple digital text platform. The definition includes: 

Quiq Business Text Messaging Platform

Just opening the door to your business with SMS/text messaging for customer service is a great start. We can help you start there or we can bite off more and help you really leapfrog your competition. 

Start messaging today.  Go live in 24-48 hours.

Speak To An Expert