BUSINESS MESSAGING
Quiq Text Messaging & Chatbots
Your customers have questions. Your resources are stretched. We can help.
We are helping businesses reduce costs and gain efficiency.
During these tough times, we’re doing everything we can to help you and your business adapt.
We are helping businesses reduce costs and gain efficiency.
During these tough times, we’re doing everything we can to help you and your business adapt.
Trusted by the best teams in their industries
Trusted by the best teams in their industries
Let bots help with customer inquiries
Make a bot in minutes, not months. Deploy purpose-built bots fast to help customers get what they need. Bots slide into any part of the conversation and escalate to a human if needed.
Take care of more customers at once
Agents can help 6-8 customers at once via messaging versus 1 at a time via phone. Send valuable 2-way outbound messages. Customers prefer text messaging over every other channel.
Easily augment your existing CRM investments
Add best-in-class messaging and chat to your existing CRM solution. Pre-built integrations get you up and running in a few days with no downtime. See immediate results from day one.
In a short 5 months with Quiq, we converted 10% of phone calls to messaging, and we are on track to move 20% of our inbound calls to messaging.
– Director of Customer Experience
Quiq Digitally Transforms Businesses
IMMEDIATE ROI
Whether it’s increasing your purchase conversion rate or reducing the cost of serving customers, the value of business text messaging is indisputable.
DELIGHTED CUSTOMERS
Customer satisfaction scores are higher for business text messaging than any other communication channel.
HAPPY EMPLOYEES
Customers love to message and so will your employees. Employees who use Quiq to help customers over business SMS have higher job satisfaction.
Be Smarter.
Be Better.
Be Quiq.
Innovating Quiq-ly
These organizations are realizing higher conversion rates, improved efficiency, and stunning increases in customer satisfaction with business messaging solutions.
Be Where Your
Customers Are
The Quiq Conversational Engagement Platform
Marketers, customer service leaders, and bot developers rely on Quiq to orchestrate their customer interactions.
Enterprise grade business messaging + Bots + Open APIs = The best platform for customer conversations.
Quiq Conversational Engagement Features
Your Business Messaging Solution
Quiq lets you speak the language of your customers — through whatever channel they prefer. Rich messages on live chat, emojis on Twitter, and even video in text messages help you engage with your customers on a whole new level.
Make Sure You’re Connecting
Unlike email, business SMS has a near-perfect read rate. That means that when you send an outbound message, alert, or notification, you can be confident that customers are seeing it. With Quiq Messaging, you can easily send one or a million texts with just a click of a button.
Get Rich
Mobile messaging isn’t limited only to words. Quiq’s rich messaging allows you to share dynamic and interactive content such as cards, images, and gifs. You can even process secure transactions, easily set up appointments, and use iOS Augmented Reality within messaging.
Intelligence — Every Step of the Way
From initial welcome messages to customer follow-up surveys, Quiq can seamlessly integrate chatbots to assist consumers and drive conversions at every step of the customer journey. Using conversational language, chatbots can offer support at any point within conversations and do that 24/7.
Get Honest Feedback
Quiq’s business messaging solutions allows honest feedback from customers in a way that is more personable than a web form or phone survey. You can even ask follow-up questions to clarify the feedback your customers are providing.
Customer-Centric Engagement
Whether customers prefer to engage using SMS text messaging, live chat, Facebook Messenger, or any of the other popular channels we support, Quiq delivers a consistent experience.
