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Delve into research, how-tos, trends, and tips on all things messaging.
Happier customers
for every enterprise.
Quiq’s world-class Conversational AI Platform helps CX and service teams like yours
reduce costs and improve customer satisfaction.
Who succeeds with us?
Why partner with Quiq?
Lower costs.
Leverage our AI-powered digital platform to resolve 80% of inbound inquiries, while increasing agent productivity and retention.
Be a CX hero.
Introduce Quiq conversations to raise metrics your business cares about—like NPS and CSAT. Reduce customer churn and acquisition costs at the same time.
Results, guaranteed.
We guarantee a 20% reduction in call volume with Quiq conversations. If you’re curious about potential savings, explore our ROI calculator.
Quiq conversations build stronger
customer relationships—here’s how.
Conversational AI
Automatically resolve 80% of your
customer inquiries.
Quiq’s conversational AI proactively engages with customers based on who they are, where they are, and what they are trying to do—all before involving an agent. Coupled with a robust set of conversational AI insight tools—including NLP training and labeling—you’ll find Quiq conversations get smarter all the time. More importantly, they drive resolution rates up to an average of 80%, and cost per interaction down.
AI Efficiency
More efficient agents.
What if your customer service could be a business driver instead of a business cost? With Quiq’s conversational AI-driven efficiencies, it will be. Through bots trained on your data with NLP and NLU, you’ll be able to resolve most inquiries without involving a human. That means your agents can serve more customers at a higher CSAT, focusing on higher-value interactions. Don’t forget: happier customers mean happier agents, too.
Frictionless
Seamless for agents and
customers alike.
A great customer experience feels consistent and is easy—no matter where the experience happens. From texting and web chat to social media, Quiq conversations are frictionless—for customers and agents. On the agent side, all conversations come through one simple interface, regardless of channel. And customers will come to trust you to provide stand-out service that meets their communication preferences (all while saving you costs).
Seen enough to keep the conversation going?
Asynchronous
Help 6-8 customers at one time.
Asynchronous (or “async”) conversations aren’t time-bound. For example, when a friend texts you, you may reply right away or hours later. And you can text multiple people at one time. Compare that with a phone call, which has a defined start and end. You can only have one at a time. This is the power of async for your business: agents gain context to better meet customer needs and can serve 6-8 simultaneously.
Built to Scale
Enterprise-grade by design.
Quiq was built from the ground up specifically for enterprise organizations. Of course that means we’re SOC-2 compliant, but we go far beyond compliance. As an engineer-founded company, we are rigorous about data center security, testing, and encryption.
Don’t just take our word for it.
Hear from our customers and read their stories.
75%
CSAT rate on their
Quiq-powered
experience
Quiq-powered
experience
35%
increase in sales
Blue Nile used AI messaging and a handoff to human Diamond Experts when NLP conversational AI identified sales intents. Discover exactly how Blue Nile achieved dazzling business results through a conversational AI chatbot powered by Quiq.