Blog
Delve into research, how-tos, trends, and tips on all things messaging.
Digital-first CX with
the next generation of AI.
By harnessing the power of AI and digital channels, you can uplevel your customer experience and lower costs. Your customers get personalized answers and your agents work smarter. Don’t know where to start? We do.
ChatGPT, LLMs, Generative AI—it's all moving fast.
But what does it mean for customer service? Learn everything you need to know with Quiq's Generative AI Resources.
Who succeeds with us?
Why Quiq?
The latest AI.
Harness the power of the latest AI technology to revolutionize your CX. Large Language Models are game-changing.
Lower costs.
Leverage our AI-powered digital platform to resolve 80% of inbound inquiries, while increasing agent productivity and retention.
Be a CX hero.
Introduce Quiq conversations to raise metrics your business cares about—like NPS and CSAT.
Quiq Conversational CX builds stronger
customer relationships—here’s how.
AI with Large Language Models
Automatically resolve 80% of your
customer inquiries.
Quiq’s Conversational CX proactively engages customers based on who they are, where they are, and what they are trying to do—all before involving an agent. Powered by the latest Generative AI and Large Language Models, your customers will be able to engage in conversations with AI unlike anything ever seen before. Customers can ask questions just like they were talking with a human and receive concise personalized responses. No more stodgy knowledge base answers! Quiq’s innovative AI technology minimizes the risk of the latest in AI while taking advantage of the powerful language skills of LLMs.
AI Agent Assist
Make every agent your smartest agent.
Quiq Compose, our AI-powered agent assistant levels up the skills of every agent and lowers the time it takes agents to respond. Compose suggests agent responses and uses auto-complete to help agents finish their thoughts. Using Generative AI that is trained only on prior conversations between your best agents and customers, you can be assured of risk-free AI and accurate responses. With Quiq Compose you’ll see faster agent response time, lower effort, and higher quality.
Frictionless
Seamless for agents and
customers alike.
A great customer experience feels consistent and is easy—no matter where the experience happens. From texting and web chat to social media, Quiq conversations are frictionless—for customers and agents. On the agent side, all conversations come through one simple interface, regardless of channel. And customers will use the apps they use all the time with family and friends, like SMS/text, WhatsApp, and Facebook Messenger.
Seen enough to keep the conversation going?
Asynchronous
Help 6-8 customers at one time.
Asynchronous (or “async”) conversations aren’t time-bound. For example, when a friend texts you, you may reply right away or hours later. And you can communicate with multiple people simultaneously. Compare that with a phone call, which is limited to voice and is just one at a time. This is the power of async for your business: agents gain context with images and video to better meet customer needs and they serve many customers simultaneously.
Built to Scale
Enterprise-grade by design.
Quiq was built from the ground up specifically for enterprise organizations. Of course, that means we’re SOC-2 compliant, but we go far beyond compliance. As an engineer-founded company, we are rigorous about privacy, security, and enterprise-class scalability.
Don’t just take our word for it.
Hear from our customers and read their stories.
75%
CSAT rate on their
Quiq-powered
experience
Quiq-powered
experience
35%
increase in sales
Blue Nile used AI messaging and a handoff to human Diamond Experts when NLP conversational AI identified sales intents. Discover exactly how Blue Nile achieved dazzling business results through a conversational AI chatbot powered by Quiq.