AI can make your CX more efficient.
But Quiq will change your business.
Quiq’s Conversational CX Platform is powered by Generative AI and Large Language Models (just like ChatGPT) to help you serve your customers better and take performance to a whole new level – and to do it accurately and safely (unlike ChatGPT).
Accelerate with AI
Harness the power of the latest AI technology to revolutionize your CX in an environment that makes your people and data more efficient than ever.
Trust and safety comes first
Quiq respects your data so that it will never be used to train a commercial LLM. Our use of AI is grounded, fact checked and safeguarded to minimize the possibility of hallucinations and brand embarrassments.
Surpass customer expectations
Create the rich experiences that consumers prefer on the messaging channels they use with family and friends. Quiq raises metrics your business cares about—like NPS and CSAT—with AI-powered asynchronous business messaging.
Scaled and scoped to deliver
enterprise-grade CX — here’s how.
Don’t just build stronger customer relationships. Do it at scale, with AI that’s scoped
for trust and safety at enterprise scale.
Customer AI Assistants
By leveraging Generative AI combined with your company knowledge and data, customers get concise, accurate and personalized answers created directly from your data — as if they had a human agent helping them.
Agent AI Assistants
Not every question can be answered by AI, so Quiq’s AI-assisted contact center empowers human agents to handle many simultaneous asynchronous conversations across all popular messaging channels.
A powerful set of AI tools built specifically for CX
AI Studio is an enterprise-grade development environment for building, testing, deploying and measuring AI for CX.
All stages of AI development seamlessly together
Conversational CX strategy & design, coding, and performance measurement – it can all be overwhelming. AI Studio brings it all together, enabling your team to build faster.
Recognize customer preference for digital messaging.
Digital channels like messaging are preferred by customers over other communication channels like phone and email. They offer convenience, reach—and a rich canvas for you to deliver memorable, brand-building customer experiences.
Manage asynchronous conversations more effectively.
Quiq helps your team manage multiple conversations that may be active at different times, as well as reporting and insights to help organizational leaders oversee and improve CX operations.
Upgrade your CRM to async.
Accelerate your time to value by seamlessly integrating Quiq with your CRM.
Scalability and performance - built for enterprises
Quiq was built to handle the capacity and performance needs of large enterprises with millions of customers.
AI that’s both powerful and secure
Quiq understands the importance of your data. Our systems and processes are designed to ensure that AI is used safe and securely.