No, the call center isn’t dead. In the last few years, digital channels have seen tremendous growth. People can go online to find answers, send a text, chat with a bot, or even reach out on social media. But while the industry’s focus has shifted to text-based communications, call centers aren’t going anywhere. Last year, Salesforce reported [...]
It's important for businesses to foster customer service growth with the help of scalable methods & technology. Here's what you need to prioritize.
Online retail shopping is more prevalent than ever, especially during the holiday season. Use these 5 tips to help prepare your retail business for the holidays.
Wondering how to effectively report on customer service agent performance? We highlight the top ways you can improve monitoring for performance insights.
