About Lauren Winder

Lauren Winder is an accomplished writer, editor, and content strategist. She holds a BA in English Literature from UC Berkeley and is based in Eugene, Oregon.

7 Ways AI Chatbots Improve Customer Service

If you’ve been using business messaging for a while, you know easy and convenient it is for your c...

Business Text Messaging Statistics You Need to Know

It’s 1995. A new company named eBay just launched, along with a new media format called a DVD. The...

5 Tips for Delivering Exceptional Real-Time Support to Customers

How often do you talk to your customers in real-time? Playing email tag or seeing customer comments...

Cart Abandonment Skyrocketing? Try Live Chat

You see it all the time. You’ve probably done it yourself. It’s one of the highest abandonment r...

How Messaging Delivers a Modern Customer Experience

Customer service has moved from call centers to contact centers—and they’ve gone next-gen. Techn...

5 Ways to Reinforce Your Product Messaging

People approach product creation differently. Some people wait for the aha moment to strike them, so...

Using Outbound Messaging in Field Services (Ft. Terminix)

We talk a lot about outbound messaging here on the Quiq blog. And it’s easy to make connections be...

Customer Journey Mapping 101—With Examples!

Do you know what your customer journey looks like? (Hint: It’s not as simple as it used to be!)...

Collecting Feedback From Customers: A Step-By-Step Guide

Ugh, surveys… Right? You talk to customers; your support team talks to customers. You feel like...

Asynchronous vs. Synchronous Messaging: Know the Difference

Customer service has embraced messaging, and each new generation of customers prefers it more and mo...

13 Easy Ways to Build Customer Rapport with Messaging

Messaging is quick. It’s casual. It’s easy to breeze through the pleasantries and get straight t...

How to Provide Friendly Customer Service with Messaging

We frequently talk about metrics and tools and systems for providing excellent customer service. Whi...

Are You Tracking These 10 Help Desk Metrics?

Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...

7 Mistakes You’re Making in Customer Service

We hate to break it to you, but the customer experience is getting worse. Okay, maybe you already...

How to Use Live Chat Throughout Your Customer Journey

How do you connect with customers throughout their purchase journey? Are you using live chat at ever...

5 Tips to Improve E-commerce Customer Service

What do customers want from your e-commerce business? Did you think of products first? That’s a...

Do You Know Your Customer Churn Rate?

Customer churn rate is a scary metric. Left unchecked, it’s a silent business killer. It’s es...

How to Anticipate Customer Needs (With Examples)

When was the last time you heard a story about exceptional customer service? Or an innovative way a...