Quiq’s Oracle Service Cloud Integration
Your existing service platform, supercharged.
A Truly Powerful Integration
It’s easy to expand your Oracle Service Cloud implementation with messaging and chat from Quiq. Give your agents the ability to send, receive, and manage customer messaging interactions within the Incident Workspace on the Agent Desktop.
An integration made easy with all the bells and whistles
Bring new life to your Oracle desktop experience. With Oracle CRM and an incredibly powerful Quiq messaging platform, you virtually gain a new product. New channels? No problem. As new channels are added, Quiq easily takes care of it for you.
Extend engagement channels to include SMS/text messaging, Facebook Messenger, Twitter, and Kik to your existing Oracle Service Cloud instance.
Implement rich messaging with Apple Business Chat and Google Rich Business Messaging (RBM). Quiq is the only Oracle Partner approved to deliver Apple Business Chat.
Employ any combination of native Quiq bots, third-party bots, and human agents at any point in the conversation to better serve customers.
The integration of Quiq into the Oracle agent desktop could not have been easier. Agents can easily manage multiple channels within a single interface.
– Senior Manager, Customer Relations
Cross-Channel Messaging – All In One Place
Get more from your Oracle Service Cloud investment. Messaging is fast becoming the replacement channel for phone and email. Easily upgrade your CRM with Quiq and start connecting with customers the way they prefer.
Converse with customers within Oracle
The convenience of staying within your existing CRM platform allows your agents to deliver a seamless customer experience.
Link conversations to incidents
The power of one holistic view of all customer interactions means your agents can ensure they have the most up-to-date information about the customer and engage in the modern ways customers have come to expect.
Save contact data in Oracle
At the end of the day, you need to have a single record for each customer that captures all their interactions in one place. Adding channels with Quiq ensures you maintain a complete history of your customers engagement.