SMS Text Messages
Meet customers where they are: SMS texting
With near-perfect open rates and no app required, SMS is the channel your customers already use — and expect.
Customers love texting
Reach your customers on their favorite mobile messaging channels. SMS text messaging is a faster, easier, and more friendly way to connect with your customers. Industry benchmarks consistently show ~98% open rates for SMS messaging, far higher than email.
From friendly to fantastic
Engage with customers using images and GIFs and take advantage of smart features like link tracking, delivery status, and reusable templates to keep conversations efficient and on-brand.
Customers get help immediately
Deploy an AI agent to answer questions, troubleshoot, and resolve customers issues. Easily escalate to a human agent if necessary.
Prioritize your team's time
Quiq prioritizes customer conversations based on how fast they engage. Visual cues alert agents when a conversation needs attention maintaining (and improving) SLAs.
All your channels in one place
With Quiq’s Digital Contact Center, talk to customers on any channel and benefit from AI Assistants and AI-powered workflows.
Real customers. Real results.
Learn best practices from today's biggest brands
Ready to start texting customers?
Frequently Asked Questions (FAQs)
What is Quiq's pricing model?
Quiq uses a usage-based pricing model that aligns cost with the value you receive. You pay for the conversations you actually use, rather than paying for seats or feature tiers you might not need.
This approach gives you control and predictability. You can forecast costs based on your conversation volume. There’s no vendor negotiation about what counts as a “good outcome,” and no confusion about whether a particular interaction qualifies for billing.Why is usage-based pricing better than outcome or resolution-based pricing models?
Usage-based pricing gives you transparency and control from day one. With outcome-based or resolution-based models, you’re often stuck negotiating what counts as a “successful outcome”—which can create friction with your vendor and make it nearly impossible to forecast your actual costs, even months after implementation.
With usage-based pricing, there’s no ambiguity about what qualifies. No surprise bills because the vendor decides to change definitions. Just straightforward pricing that scales with your business and puts you in control of your budget.
Does Quiq offer professional managed services?
Yes. While optional at additional cost, our Professional Managed Services team can take care of everything for you—your whole AI build—or integrate partially with your own team to complement the workload.