One platform for all your outbound messaging needs.
Quiq’s Outbound SMS Messaging brings all of your outbound messaging together into one intuitive platform—empowering your business to message customers about the things that matter most, and when they matter most. Whether you’re sending a single direct message to your customer or tens of thousands of messages at once, Quiq has you covered.
Proactivity leads to two-way conversations.
One of the most effective ways to provide technical support, send shipping notifications, and create sales alerts is to use outbound messaging—a service-side feature in which a company representative contacts potential customers directly. And with Quiq, if customers have follow-up questions or want to place an order, they can reply to connect with a bot or one of your agents.
Send 1:1 or 1: many with confidence.
Today, customers have smartphones nearby nearly every minute of the day. Two-way outbound notifications empower your business to send information right to your customers’ mobile devices. In no time, send one, or one million, messages from short or long codes with Quiq’s high-capacity messaging platform.
Deliver a message they’ll happily read.
It’s a fact: Email fails to get the point across over 80% of the time. And the next generation of consumers doesn’t email at all. You can replace any transactional email you send today with a text message notification. Unlike email, text messages have a near 100% read rate. Want to see a lift in engagement? Send an outbound SMS message!
Make an impression with rich outbound messaging.
Go beyond plain text with rich notifications, including cards with images, links, and buttons, to help consumers respond easily. With Quiq’s unique multi-channel messaging platform, you can send a message, and Quiq will automatically transform it into its best form across channels—whether it’s Google Rich Business Messaging, Facebook Messenger, Apple Messages for Business, or just SMS.
Design experiences customers will love.
Quiq’s Outbound Messaging makes online shopping more convenient by delivering messages about what matters right to customers’ mobile devices. Whether it’s a dinner and a show ticket confirmation or baggage and flight updates, keeping customers up-to-date with relevant information eases them along the customer journey and answers their questions before they have the chance to ask.
Communications like these create happy customers:
- Confirmations and reservations
- Shipment and delivery notifications
- Reminders and updates
- Fraud alerts
- Application or claim updates
- Inventory updates
- Support status
- Special offers or sales
Give agents the tools to excel.
Quiq’s AI-powered Conversational Platform gives agents a single hub to manage all your customer communications, from inbound inquiries to outbound messages. This intuitive dashboard allows agents to interact with more customers at a time in the richest format possible. Quiq’s messaging API has standard integrations that seamlessly add messaging to your existing employee experience.
Simplify your business messaging with Quiq.
Quiq’s AI-powered Conversational Platform delivers a seamless customer experience while driving conversions—revolutionizing the way customers and companies stay connected. No matter which messaging channel your customers prefer to use, we’ll help you build a messaging strategy that incorporates best practices, and we’ll customize it to your unique business needs.