The best type of language to use often depends on the industry, but not always. Here's a breakdown to help guide customer interactions.
Quiq is thrilled to announce its integration with Snaps, the leading platform for connecting consumers and businesses in messaging. As partners, Quiq and Snaps now offer retailers and eCommerce brands highly-intelligent, end-to-end conversations on today’s most popular messaging channels including webchat, SMS, Apple Business Messages, WhatsApp, Facebook Messenger, WeChat, and more.
The CSAT score is a key metric in measuring customer service quality & customer satisfaction. Wondering how to increase CSAT ratings? Follow these tips.
Live web chat enables agents to speak with consumers right at the point of purchase. Learn how live web chat's convenience & personability can drive sales.
The move to text messaging for customer service is part of a new era of customer engagement in which both businesses & consumers are benefiting. Learn how.