Digital Contact Center
One workspace.
Every channel.
Bring every channel into one AI-powered workspace so your human agents spend less time switching screens and more time delivering an excellent customer experience.
Equip human agents with full customer context and AI assistance to support customers seamlessly on any channel.
Manage all channels from one place
Handle web chat, SMS, WhatsApp, Apple Business Messages, Instagram, Facebook Messenger, and RCS from one workspace, with every conversation in a single view.
Every handoff, handled right
Shape every interaction with intelligent routing, AI-powered guidance, and full conversation context from AI handoffs, so your human agents always start with everything they need.
Fits your stack without disruption
Work inside your existing CRM or run Quiq standalone, with open APIs and pre-built integrations that keep every agent connected to the data they need to provide an efficient customer experience.
Real customers. Real results.
Learn how to stop making customers wait on hold
Give your agents the tools to
deliver seamless support.
Frequently Asked Questions (FAQs)
What is a digital contact center, and how is it different from a traditional contact center?
A digital contact center is a customer service platform built around asynchronous messaging channels, like SMS, WhatsApp, and web chat, rather than the phone-first model of a traditional contact center. Quiq’s Digital Contact Center was built from the ground up for this kind of messaging, unifying every channel into one workspace instead of treating digital channels as an add-on to a voice-first system. Agents can handle multiple conversations in parallel instead of one call at a time, and every interaction carries the same AI logic, Process Guides, and brand standards, whether it’s handled by an AI Agent or a human.
Which messaging channels does Quiq's Digital Contact Center support?
Quiq’s Digital Contact Center brings together web chat, SMS, WhatsApp, Apple Business Messages, Instagram, Facebook Messenger, and RCS in a single workspace, alongside voice. Agents see every channel from one queue instead of switching between separate tools or browser tabs for each platform. Because Quiq was built around asynchronous messaging from the start, rather than adding digital channels onto a voice-first system, conversations stay connected even when a customer moves between channels mid-interaction, so context isn’t lost at the handoff.
Does Quiq's Digital Contact Center work inside my existing CRM, like Salesforce or Zendesk?
Yes. Quiq’s Digital Contact Center embeds natively inside major CRMs, including Salesforce, Zendesk, Oracle, Microsoft Dynamics, SAP, and Kustomer, or it can run as a standalone workspace if you prefer. Out-of-the-box integrations and open APIs mean agents work inside the tools they already use daily, without a separate AI overlay that breaks when your CRM updates. This is a deliberate difference from platforms that require a bolted-on integration layer: Quiq is designed to reduce IT dependency rather than add another system for agents to manage.
How does context carry over when a conversation moves from AI to a human agent?
When a conversation escalates from an AI Agent to a human, Quiq delivers a full conversation summary and context along with it, regardless of which channel the conversation started on. Human agents inherit the same Process Guides, knowledge base, and integrations the AI Agent was using, so they’re not starting from a blank screen or asking the customer to repeat what they already said. Brinks Home saw a 14-point increase in CSAT after moving agents from voice to this kind of AI-assisted messaging workflow (read the Brinks Home case study ), largely because handoffs stopped losing information.
Can human agents handle more than one conversation at a time in Quiq?
Yes. Because Quiq’s Digital Contact Center is built for asynchronous messaging rather than a single, real-time phone call, agents can manage three to five conversations simultaneously, improving productivity by 2 to 3 times over a voice-only setup. This is one of the reasons enterprise customers see channel shift, moving from roughly 90% phone and email down to under 50% within a month in some cases, along with a 25%+ reduction in average handle time. Async messaging doesn’t just add a channel option; it changes how much one agent can reasonably manage at once.