May 18, 2026The best type of language to use often depends on the industry, but not always. Here's a breakdown to help…
May 12, 2026With Facebook’s continued investment in Messenger, which allows customers to engage with companies via private messages, the question is no…
March 25, 2026Customer service has existed for thousands of years in some shape or form, and it has never been easy. With…- March 16, 2026The hospitality industry is by nature a very personal, very human business. It’s exactly for this reason messaging helps hospitality…
March 3, 2026Read the 11 live chat best practices that can help you deliver the ultimate customer experience. Make sure your chat…- November 21, 2025Offering more communication options means more customers can contact support using the channel they prefer. So, it's crucial to help…
- November 13, 2025Key Takeaways When was the last time you heard a story about exceptional customer service? Or an innovative way a…
- August 20, 2025AI is one of the most exciting new developments in customer service. But how does customer service AI work, and…
July 23, 2025Marketing and sales alone aren't enough for eCommerce businesses to remain competitive, maintain a substantial market share, and grow their…- June 24, 2025Online retailers are experiencing more natural engagement with customers, reduced service costs, and reductions in workload from messaging. In this…
- June 10, 2025Customer expectations are evolving faster than ever, fueled by rapid technological advancements and shifting preferences. As we look toward 2025,…
- June 10, 2025There's a lot to manage in a contact center - from staffing and training to managing operations and tracking KPI's.…
June 2, 2025Business messaging is more than just order confirmations and shipping notifications. Engaging, two-way conversations with customers on SMS/texting, web chat,…- December 12, 2024Contact centers face unprecedented pressure managing sometimes hundreds of thousands of daily customer interactions across multiple channels. Traditional approaches, with…
- August 30, 2024If you’re old enough, you may remember a time when everyone wasn’t on their phones every waking moment of their…
- August 7, 2024Large language models hold a lot of power to improve your customer experience and make your agents more effective, but…
- April 12, 2023Wondering how to effectively report on customer service agent performance? We highlight the top ways you can improve monitoring for…
- February 3, 2023Doing more with less is nothing new for the travel industry. It’s been tough out there for the last few…
