7 Customer Experience (CX) Predictions for 2022

The last two years have been hard to predict. Actually, it’s been hard to predict what will happen in the next few weeks, let alone for the entire year. While we may be sick of hearing about unprecedented times, we can’t deny that the last two years have turned multiple industries upside down. The pandemic forced many businesses [...]

5 Ways to Outpace Your Competition in 2022

What’s it going to take to outpace your competition in 2022? We’re heading into the new year, and it seems like there’s a lot stacked against us. But even as talent shortages loom large and supply chain issues continue to slow down sales across industries, it’s your customer service that will help you outpace your competition and [...]

Is Your Service Center Busy? Don’t Turn Off Messaging!

Knee-jerk reactions happen. It gets busy. You see your agents struggling. And when your agents are overwhelmed, it’s natural to want to go back to what you know. So you turn all your agents to the phone while turning messaging off. But this can make things ten times worse. Instead of controlling the funnel of customer requests, [...]

Quiq Congratulates Customers on Newsweek’s Best Online Shops 2021

Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.

Modernizing Customer Experience with Order Management Automation

Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.

Three Ways Conversational AI Can Boost Your Customer Service During the Holidays

With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume of online orders. With this influx of sales, however, brands can also expect a massive influx of unmanageable customer service inquiries.

6 Ways to Drive More eCommerce Sales This Holiday Season

To capitalize on this season’s unprecedented spike in online traffic and digital purchase behavior, top eCommerce brands are turning to automated shopping assistants that act as key revenue drivers and provide the sort of highly personalized assistance shoppers would traditionally receive from an in-store experience.

How to Leverage Direct Messages on Instagram to Engage and Convert Shoppers

We’ve outlined several key points throughout customers’ online shopping journey for eCommerce brands to incorporate highly-personalized and automated conversations — entirely within Instagram.

Successful Strategies for Google’s Business Messages: Customer Service, Marketing, & Omnichannel

For retail organizations, Google’s Business Messages feature presents a powerful new opportunity for various teams to forge 1:1 connections with consumers, at scale, through the world’s largest search engine. But which teams stand to gain the most, in both the short and long term, from this new messaging channel? To answer that question, we offer some of successful strategies and how different retail teams should use Google’s Business Messages.