The Quiq integration with Zendesk enables brands to improve CX by seamlessly
connecting to customer communication channels like text, web chat, social media, Apple
Messages for Business, Google Business Messages, and Instagram.
We support all popular channels.
Quiq’s omnichannel, asynchronous messaging platform allows bots and human agents to capture leads and customer service cases where your customers are. That means all popular messaging channels, including:
Apple Messages for Business
Google Business Messages
Instagram, WhatsApp, and Facebook Messenger
SMS/Text Messaging including Google Verified SMS
RCS/Rich Business Messaging
Twitter Direct Messages
Asyncronous web and in-app chat
Exceed customer expectations.
Quiq combines Conversational AI with natural language processing (NLP) and human agents to boost efficiency and customer satisfaction. Employ any combination of native Quiq bots, third-party bots, and human agents at any point in the conversation—and give customers get exactly what they need, precisely when they need it.
Empower agents with data.
Connecting Quiq to Zendesk makes it easy for your agents to deliver a better customer experience. Agents can conveniently work within the existing Zendesk interface, keeping all customer interactions and data in one place. All conversations across all messaging channels are linked to tickets, so agents don’t waste time looking for customer information. Instead, agents are guaranteed to have the most up-to-date customer information readily accessible during their customer conversations.
Online retailers are experiencing more natural engagement with customers, reduced service costs, and reductions in workload from messaging. In this post, we'll discuss the five ways messaging impacts online retail customer satisfaction.