To learn more about integrating messaging channels like text, chat, and social into your Zendesk CRM, schedule a demo with Quiq.

The Quiq integration with Zendesk enables brands to improve CX by seamlessly
connecting to customer communication channels like text, web chat, social media, Apple
Messages for Business, Google Business Messages, and Instagram.

Quiq’s omnichannel, asynchronous messaging platform allows bots and human agents to capture leads and customer service cases where your customers are. That means all popular messaging channels, including:

• Apple Messages for Business
• Google Business Messages
• Instagram, WhatsApp, and Facebook Messenger
• SMS/Text Messaging including Google Verified SMS
• RCS/Rich Business Messaging
• Twitter Direct Messages
• Asyncronous web and in-app chat

Quiq combines Conversational AI with natural language processing (NLP) and human agents to boost efficiency and customer satisfaction. Employ any combination of native Quiq bots, third-party bots, and human agents at any point in the conversation—and give customers get exactly what they need, precisely when they need it.

Connecting Quiq to Zendesk makes it easy for your agents to deliver a better customer experience. Agents can conveniently work within the existing Zendesk interface, keeping all customer interactions and data in one place. All conversations across all messaging channels are linked to tickets, so agents don’t waste time looking for customer information. Instead, agents are guaranteed to have the most up-to-date customer information readily accessible during their customer conversations.