The best type of language to use often depends on the industry, but not always. Here's a breakdown to help guide customer interactions.
Quiq is thrilled to announce its integration with Snaps, the leading platform for connecting consumers and businesses in messaging. As partners, Quiq and Snaps now offer retailers and eCommerce brands highly-intelligent, end-to-end conversations on today’s most popular messaging channels including webchat, SMS, Apple Business Messages, WhatsApp, Facebook Messenger, WeChat, and more.
For industry leaders looking to enhance their customer service strategies, integrating SMS solutions is essential to stay in touch with customers.
Wondering how to effectively report on customer service agent performance? We highlight the top ways you can improve monitoring for performance insights.
The CSAT score is a key metric in measuring customer service quality & customer satisfaction. Wondering how to increase CSAT ratings? Follow these tips.
Holiday returns are inevitable for businesses. Thankfully, messaging platforms are a convenient & economical way to manage more returns with faster service.
Chatbots have transformed the way companies handle customer support. Learn how troubleshooting has become easier for both agents and customers.
With the use of AI and chatbots, companies can more effectively lead customers through the sales funnel. But what is the impact for sales reps? Learn here.
Internet and mobile technology have fundamentally changed how business is done. With more people working from home and consumers spending increasing amounts of time on their mobile devices, businesses are having to adjust to meet technological advancements and new consumer preferences. There was a time when call centers only handled phone calls from customers. As customers have become increasingly digital, companies must find more efficient and effective ways to communicate with their customers.
Live web chat is a popular form of communication for service and sales because both brands and consumers are comfortable using it. Live web chat enables communication that is easy and convenient, unlike phone calls and emails. The benefits of online customer service for both businesses and consumers are plenty and its effectiveness can be seen in falling costs and rising customer satisfaction.