Virtual shopping assistants are chatbots that use AI to create personalized shopping experiences, answer questions, and provide recommendations.
Changing consumer needs are pushing retailers to enhance their online shopping experiences. Conversational commerce can help - learn how.
Are you tired of hearing it yet? The holiday season is just around the corner. This year poses a lot of challenges, from broken supply chains to slow shipping to stressed-out customers. But among the overwhelming support requests is a golden opportunity to send sales skyrocketing. Continue reading to learn how to increase sales while managing your [...]
The best type of language to use often depends on the industry, but not always. Here's a breakdown to help guide customer interactions.
Quiq is thrilled to announce its integration with Snaps, the leading platform for connecting consumers and businesses in messaging. As partners, Quiq and Snaps now offer retailers and eCommerce brands highly-intelligent, end-to-end conversations on today’s most popular messaging channels including webchat, SMS, Apple Business Messages, WhatsApp, Facebook Messenger, WeChat, and more.
For industry leaders looking to enhance their customer service strategies, integrating SMS solutions is essential to stay in touch with customers.
Wondering how to effectively report on customer service agent performance? We highlight the top ways you can improve monitoring for performance insights.
The CSAT score is a key metric in measuring customer service quality & customer satisfaction. Wondering how to increase CSAT ratings? Follow these tips.
Holiday returns are inevitable for businesses. Thankfully, messaging platforms are a convenient & economical way to manage more returns with faster service.
Chatbots have transformed the way companies handle customer support. Learn how troubleshooting has become easier for both agents and customers.