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Delve into research, how-tos, trends, and tips on all things messaging.
About The Quiq Team
How Scoped AI Ensures Safety in Customer Service
AI chat applications powered by Large Language Models (LLMs) have helped us reimagine what is possib...
What is an AI Assistant for Retail?
Over the past few months, we’ve had a lot to say about artificial intelligence, its...
Top 7 AI Trends For 2024
The end of the year is generally a time that prompts reflection about the past. But as a forward-thi...
Generative AI Privacy Concerns - Your Guide to the Current Landscape
Generative AI, such as the large language mod...
Moving from Natural Language Understanding (NLU) to Customer-Facing AI Assistants
There can no longer be any doubt that large language models and generative AI more broadly are going...
What are the Biggest Questions About AI?
The term “artificial intelligence” was coined at the famous...
What is Sentiment Analysis? - Ultimate Guide
A person only reaches out to a contact center when they’re having an issue. They can’t get a pro...
4 Benefits of Using Generative AI to Improve Customer Experiences
Generative AI has captured the popular imagination and is already...
Understanding the Risk of ChatGPT: What you Should Know
OpenAI’s ChatGPT burst onto the scene less than a year ago and has already seen use in marketing,...
How Do You Train Your Agents in a ChatGPT World?
There’s long been an interest in using AI for educational purposes. Technologist Danny Hillis has...
How Can AI Make Agents More Efficient?
From the invention of writing to quantum computing, emerging technologies have always had a profound...
The Pros and Cons of Using ChatGPT: Agents vs. Customers
If you’re a contact center manager who has been impressed with ChatGPT and everything it makes pos...
Current Large Language Models and How They Compare
From ChatGPT and Bard to BLOOM and Claude, there is now a veritable ocean of different large languag...
Contact Center Managers: What Do LLMs Mean For You?
Whether it’s quantum computing, the blockchain, or generative AI, whenever a promising new technol...
Ways to Use ChatGPT for Customer Service
Now that we’ve all seen what ChatGPT can do, it’s natural to begin casting about for ways to put...
Exploring Cutting-Edge Research in Large Language Models and Generative AI
By the calendar, ChatGPT was released just a few months ago. But subjectively, it feels as though 60...