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About The Quiq Team
5 Tips for Coaching Your Contact Center Agents to Work with AI
Generative AI has enormous potential to change the work done at places like contact centers. For thi...
4 Reasons Why Every Hotel Needs an AI Assistant
Artificial intelligence (AI) has been all the rage for the past year, owing to its remarkable abilit...
The Ultimate Guide to RCS Business Messaging
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Google Business Messages: Meet Your Customers Where They’re At
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6 Amazing Examples of how AI is Changing Hospitality
Recent advances in AI are poised to bring many changes. Though we’re still in the early days of se...
Why Your Business Should Use Rich Messaging
A Brief Overview of Rich Messaging Along with Eminem and Auto-Tune, text messaging was jus...
How to Improve Contact Center Performance (With Data)
Contact centers are a crucial part of offering quality products. Long after the software has been bu...
WhatsApp Business: A Guide for Contact Center Managers
In today's digital era, businesses continually seek innovative ways to connect with their customers,...
Your CX Strategy Should Include Apple Messages for Business. Here’s Why.
Your CX Strategy Should Include Apple Messages for Business. Here’s Why. A common piece...
Retrieval Augmented Generation - Ultimate Guide
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Leveraging Agent Insights to Boost Efficiency and Performance
In the ever-evolving customer service landscape, the role of contact center agents cannot be oversta...
6 Questions to Ask Generative AI Vendors You’re Evaluating
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Your Guide to Trust and Transparency in the Age of AI
Over the last few years, AI has really come into its own. ChatGPT and similar...
Getting the Most Out of Your Customer Insights with AI
The phrase “Knowledge is power” is...
Security and Compliance in Next-Gen Contact Centers
Along with almost everyone else, we’ve been singing the praises of...
LLM-Powered AI Assistants for Hotels - Ultimate Guide
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Explainability vs. Interpretability in Machine Learning Models
In recent months, we’ve produced a tremendous amount of content about generative AI – from high-...
Building Better Customer Relationships with Text Messaging
Customer engagement is constantly evolving and the trend towards more customer-centric experiences h...
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