About The Quiq Team
How to Text Message Your Customers
We know consumers are shopping online more often than ever before and using mobile phones to do it....
7 Reasons Why Customers Want to Text You
If you’re old enough, you may remember a time when everyone wasn’t on their phones every waking...
How To Encourage More Customers To Use your Live Chat Service
When customer experience directors float the idea of investing more heavily in...
Current Large Language Models and How They Compare
From ChatGPT and Bard to BLOOM and Claude, there is a veritable ocean of current LLMs (large languag...
Going Beyond the GenAI Hype — Your Questions, Answered
We recently hosted a webinar all about how CX leaders can go beyond the hype surrounding GenAI, sift...
How Does Data Impact Optimal AI Performance in CX? We Break It Down.
Many customer experience leaders are considering how generative AI might impact their businesses. Na...
Google Business Messaging is Ending – Here’s How You Should Adapt
Google Business Messaging (GBM) has long been one of the primary rich messaging channels for Android...
Does Quiq Train Models on Your Data? No (And Here’s Why.)
Customer experience directors tend to have a lot of...
Does GenAI Leak Your Sensitive Data? Exposing Common AI Misconceptions (Part Three)
This is the final post in a three-part series clarifying the biggest misconceptions holding CX l...
A Deep Dive into Asynchronous vs. Synchronous Messaging — and the Pros and Cons of Each
Text messaging has become more and more important with each successive generation of customers, and...
Will GenAI Hallucinate and Hurt Your Brand? Exposing Common AI Misconceptions (Part Two)
This is the second post in a three-part series clarifying the biggest misconceptions holding CX...
What is Rich Messaging? - A Guide for CX Leaders Weighing the Benefits
If by chance you haven’t heard of this new frontier in text-based customer communication, your fir...
Is Your CX Data Good Enough for GenAI? Exposing Common AI Misconceptions (Part One)
If you’re feeling unprepared for the impact of generative artificial intelligence (GenAI), you’r...
9 Top Customer Service Challenges — and How to Overcome Them
It’s a shame that customer service doesn’t always get the respect and attention it deserves beca...
Everything You Need To Know About The Role Of Vector Databases In AI for CX
All businesses are influenced by the emergence of new technologies, and contact centers are no diffe...
5 Tips for Coaching Your Contact Center Agents to Work with AI
Generative AI has enormous potential to change the work done at places like contact centers. For thi...