X (Twitter) Message Channel: Direct Communication

Boost your brand image
with attentive customer
service on X.

Deliver exceptional customer experiences on X.

Combine social connection with customer care for happy customers and a positive brand image. Quiq’s Conversational CX Platform makes it easy for your business to interact with the nearly 400 million registered X users to deliver memorable customer service—including secure payment processing.

Give your customers something to
post about.

Customers are on X, and they’re bringing up brands in their posts. Use X business messaging to connect with your customers and treat them to a great customer experience. Over time, you’ll build solid relationships and positive brand associations. And as a bonus, they might just post about it.


of surveyed X users mentioned
brands in their posts over 15 times in
seven months.


of surveyed X users mentioned a
brand in their posts during the survey
measurement period.


of X users were exposed to a brand-
related post in over one month.

Turn moments of need into moments of delight.

Posts—even customer service-related ones—happen in a public forum. So a positive interaction can make your customer happy and show others what it’s like to engage with your business. If an issue takes over 280 characters to resolve, agents can send X Direct Messages.

The X DM API allows you to send in-depth messages enhanced with rich messaging features. The message goes directly to your customer to ensure privacy but is still on X’s platform—eliminating platform-hopping and increasing customer satisfaction.

75% of customers on X want
fast responses.

And more than half want brands to respond consistently. Customers use X because they appreciate receiving direct and immediate support. When customers have a problem, they post to get an answer versus going through longer traditional customer support channels. With Quiq, you can combine bots with live agents to deliver consistent customer service any time, day or night. Customer service through X is more accessible for customers and businesses—and it’s a faster way to connect and respond.

Create customer experiences they’ll post about. Add X Direct Messages to your customer communications with Quiq.

Why partner with Quiq?

With Quiq, you can use X Direct Messages to send rich messages, GIFs, videos, and suggested replies. More than just an X DM bot API integration, Quiq is a strategic partner. We’ll work with you to integrate X Direct Messages into your customer communications—and set your agents up for CX success with our messaging platform.

A state-of-the-art messaging platform for seamless customer care.

It’s more important than ever to delight customers with positive interactions across all your messaging channels, including social media. Quiq’s AI-powered Conversational Platform merges messaging conversations from various apps and platforms—like X—into one easy-to-use dashboard where agents can connect with multiple customers at once.

Everything you need to evolve your X strategy.

The X API integration allows you to automate and consolidate customer service conversations. But when you incorporate Quiq, the channel can become an integral part of your customer engagement strategy. Your X strategy will benefit from all of Quiq’s unique asynchronous messaging platform capabilities:

  • Continuous messaging thread of past conversations
  • Full view of customer data through an extensible UI that can display information from other internal systems
  • Snippets, or pre-built responses, allow agents to send replies to common questions, including rich messages
  • Bots to welcome, route, or even resolve customer issues
  • Advanced capabilities like transfer, routing, and queuing to direct customers to the right agent or department

Find out how you can integrate X Direct Messages into your customer engagement strategy with Quiq.