luisa@webfx.com, Author at Quiq

Implementing new technology in any department can be scary—but it’s even scarier when it’s cus...

U up? Text messaging replaced other communication methods for consumers all over the world....

Consumers want answers, and they want them right away. Slow customer service can result in lost oppo...

This holiday season, retailers are interacting with consumers a little bit differently. The COVID-19...

As customers buy up clothes, collectibles, décor, toys, and appliances this holiday, some of these...

Consumers need information, and they need it right away. It's a retailer's job to make sure every bu...

The holiday season is fast approaching, and retail businesses are preparing for another boom in sale...

People use their mobile phones to work, play, text, and scroll every day. That's why businesses use...

In the past, customer support professionals needed to answer all tech support questions from custome...

The transition to eCommerce has transformed the shopping experience. Whether people are looking to p...

Automation and artificial intelligence are on the rise and many companies are finding ways to implem...

For many consumers, purchasing a product is about more than just the product itself. Consumer demand...

About luisa@webfx.com