Tips For Building Your Company's Brand With Outbound Messaging

Today's smartphones offer a simple, convenient source of both work and entertainment, and businesse...

4 Tips for Communicating Effectively With Customers Over Live Chat

Consumers want answers, and they want them right away. Slow customer service can result in lost oppo...

How Retailers Can Effectively Use Outbound Messaging This Holiday Season

Retailers are facing heavy demands this season as they prepare for the holidays. The customer experi...

How This Holiday Season Will Be Different for Retailers

This holiday season, retailers are interacting with consumers a little bit differently. The COVID-19...

How to Use a Messaging Platform to Assist With Holiday Returns

As customers buy up clothes, collectibles, décor, toys, and appliances this holiday, some of these...

How to Scale Customer Service to Keep up With Business Growth

Consumers need information, and they need it right away. It's a retailer's job to make sure every bu...

5 Tips to Ramp Up Your Retail Business to Prepare for the Holiday Season

The holiday season is fast approaching, and retail businesses are preparing for another boom in sale...

The Guide to Writing Effective Business Text Messages

While using SMS messaging to communicate with customers ca...

Sending Customer Updates is Easiest With Text Messages

People use their mobile phones to work, play, text, and scroll every day. That's why businesses use...

How Contact Centers Can Better Report Agent Efficiency

The customer service a company provides has a direct impact on that company's sales numbers. A posit...

How to Improve Your Customer Satisfaction Score (CSAT)

Customer satisfaction has a direct impact on a company's ability to retain existing customers and at...

How to Use Outbound Messaging Effectively

Sales, service and marketing teams have a number of strategies available to reach new customers and...

How Chatbots Are Improving Troubleshooting With Customers

In the past, customer support professionals needed to answer all tech support questions from custome...

How to Use Live Web Chat to Increase Sales on Your Website

The transition to eCommerce has transformed the shopping experience. Whether people are looking to p...

Chatbots vs Sales Reps: Which is More Effective?

Automation and artificial intelligence are on the rise and many companies are finding ways to implem...

Text Messaging: The New Era of Customer Engagement

Customer engagement is constantly evolving and the trend towards more customer-centric experiences h...

5 Tips To Enhance eCommerce Customer Service

For many consumers, purchasing a product is about more than just the product itself. Consumer demand...

How Call Centers are Becoming "Text Centers:" Text Messaging for Customer Service

Internet and mobile technology have fundamentally changed how business is done. With more people wor...