Formal vs. Casual: Which Style Is Best for Customer Service?
The best type of language to use often depends on the industry, but not always. Here's a breakdown to help guide customer interactions.
Texting Your Customers: How to Increase Survey Response Rates
Consumer surveys can be extremely valuable, but often difficult to obtain. Learn how dynamic text messages can boost survey response rates.
Tips For Building Your Company’s Brand With Outbound Messaging
While outbound SMS branding takes time & effort, it's a rewarding long-term strategy. Learn how to build a messaging campaign that increases brand awareness.
Increase Sales With Instant Messaging
Instant messaging helps eCommerce brands and other sales-oriented businesses avoid scenarios that decrease transactions. Learn how here.
How Retailers Can Effectively Use Outbound Messaging This Holiday Season
Engaging with consumers during the busy holiday season is key to increasing sales & brand interest. Learn how outbound messaging can help achieve both.
How to Use a Messaging Platform to Assist With Holiday Returns
Holiday returns are inevitable for businesses. Thankfully, messaging platforms are a convenient & economical way to manage more returns with faster service.
4 Tips for Communicating Effectively With Customers Over Live Chat
With the help of a few customer service live chat tips, it's easy to improve consumer relationships & stay competitive in the industry. Read our top tips.
How to Scale Customer Service to Keep up With Business Growth
It's important for businesses to foster customer service growth with the help of scalable methods & technology. Here's what you need to prioritize.
5 Tips to Ramp Up Your Retail Business to Prepare for the Holiday Season
Online retail shopping is more prevalent than ever, especially during the holiday season. Use these 5 tips to help prepare your retail business for the holidays.
The Guide to Writing Effective Business Text Messages
Knowing how to write an effective text message when conversing with customers is key to succeeding in today's digital service market.