luisa@webfx.com, Author at Quiq

Today's smartphones offer a simple, convenient source of both work and entertainment, and businesse...

Consumers want answers, and they want them right away. Slow customer service can result in lost oppo...

Retailers are facing heavy demands this season as they prepare for the holidays. The customer experi...

This holiday season, retailers are interacting with consumers a little bit differently. The COVID-19...

As customers buy up clothes, collectibles, décor, toys, and appliances this holiday, some of these...

Consumers need information, and they need it right away. It's a retailer's job to make sure every bu...

The holiday season is fast approaching, and retail businesses are preparing for another boom in sale...

While using SMS messaging to communicate with customers ca...

People use their mobile phones to work, play, text, and scroll every day. That's why businesses use...

The customer service a company provides has a direct impact on that company's sales numbers. A posit...

Customer satisfaction has a direct impact on a company's ability to retain existing customers and at...

Sales, service and marketing teams have a number of strategies available to reach new customers and...

In the past, customer support professionals needed to answer all tech support questions from custome...

The transition to eCommerce has transformed the shopping experience. Whether people are looking to p...

Automation and artificial intelligence are on the rise and many companies are finding ways to implem...

Customer engagement is constantly evolving and the trend towards more customer-centric experiences h...

For many consumers, purchasing a product is about more than just the product itself. Consumer demand...

Internet and mobile technology have fundamentally changed how business is done. With more people wor...