About luisa@webfx.com

Live Chat: Is it Effective for Online Customer Service?

Implementing new technology in any department can be scary—but it’s even scarier when it’s cus...

How to Create an Effective Business Text Messaging Strategy - The Ultimate Guide

U up? Text messaging replaced other communication methods for consumers all over the world....

4 Tips for Communicating Effectively With Customers Over Live Chat

Consumers want answers, and they want them right away. Slow customer service can result in lost oppo...

How This Holiday Season Will Be Different for Retailers

This holiday season, retailers are interacting with consumers a little bit differently. The COVID-19...

How to Use a Messaging Platform to Assist With Holiday Returns

As customers buy up clothes, collectibles, décor, toys, and appliances this holiday, some of these...

How to Scale Customer Service to Keep up With Business Growth

Consumers need information, and they need it right away. It's a retailer's job to make sure every bu...

5 Tips to Ramp Up Your Retail Business to Prepare for the Holiday Season

The holiday season is fast approaching, and retail businesses are preparing for another boom in sale...

Sending Customer Updates is Easiest With Text Messages

People use their mobile phones to work, play, text, and scroll every day. That's why businesses use...

How to Improve Your Customer Satisfaction Score (CSAT)

Customer satisfaction has a direct impact on a company's ability to retain existing customers and at...

How Chatbots Are Improving Troubleshooting With Customers

In the past, customer support professionals needed to answer all tech support questions from custome...

How to Use Live Web Chat to Increase Sales on Your Website

The transition to eCommerce has transformed the shopping experience. Whether people are looking to p...

Chatbots vs Sales Reps: Which is More Effective?

Automation and artificial intelligence are on the rise and many companies are finding ways to implem...

5 Tips To Enhance eCommerce Customer Service

For many consumers, purchasing a product is about more than just the product itself. Consumer demand...

How Call Centers are Becoming "Text Centers:" Text Messaging for Customer Service

Internet and mobile technology have fundamentally changed how business is done. With more people wor...

Top 6 Digital Customer Service Messaging Channels in 2020

The number of unique business communication channels has grown significantly and continues to expand...

5 Tips to Transform Your Customer Service in 2020

As consumers continue to spend more time at home, maintaining an effective online customer service p...

The Evolution of Texts and Instant Messaging in Business

Instant messaging has changed the landscape of business-to-consumer interaction. The average America...