Virtual shopping assistants are chatbots that use AI to create personalized shopping experiences, answer questions, and provide recommendations.
Changing consumer needs are pushing retailers to enhance their online shopping experiences. Conversational commerce can help - learn how.
The best type of language to use often depends on the industry, but not always. Here's a breakdown to help guide customer interactions.
Consumer surveys can be extremely valuable, but often difficult to obtain. Learn how dynamic text messages can boost survey response rates.
Instant messaging helps eCommerce brands and other sales-oriented businesses avoid scenarios that decrease transactions. Learn how here.
Engaging with consumers during the busy holiday season is key to increasing sales & brand interest. Learn how outbound messaging can help achieve both.
Holiday returns are inevitable for businesses. Thankfully, messaging platforms are a convenient & economical way to manage more returns with faster service.
With the help of a few customer service live chat tips, it's easy to improve consumer relationships & stay competitive in the industry. Read our top tips.
It's important for businesses to foster customer service growth with the help of scalable methods & technology. Here's what you need to prioritize.