Tips For Building Your Company's Brand With Outbound Messaging

Today's smartphones offer a simple, convenient source of both work and entertainment, and businesse...

4 Tips for Communicating Effectively With Customers Over Live Chat

Consumers want answers, and they want them right away. Slow customer service can result in lost oppo...

How Retailers Can Effectively Use Outbound Messaging This Holiday Season

Retailers are facing heavy demands this season as they prepare for the holidays. The customer experi...

How This Holiday Season Will Be Different for Retailers

This holiday season, retailers are interacting with consumers a little bit differently. The COVID-19...

How to Use a Messaging Platform to Assist With Holiday Returns

As customers buy up clothes, collectibles, décor, toys, and appliances this holiday, some of these...

How to Scale Customer Service to Keep up With Business Growth

Consumers need information, and they need it right away. It's a retailer's job to make sure every bu...

5 Tips to Ramp Up Your Retail Business to Prepare for the Holiday Season

The holiday season is fast approaching, and retail businesses are preparing for another boom in sale...

The Guide to Writing Effective Business Text Messages

While using SMS messaging to communicate with customers ca...

Sending Customer Updates is Easiest With Text Messages

People use their mobile phones to work, play, text, and scroll every day. That's why businesses use...

How Contact Centers Can Better Report Agent Efficiency

The customer service a company provides has a direct impact on that company's sales numbers. A posit...

How to Use Outbound Messaging Effectively

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How Chatbots Are Improving Troubleshooting With Customers

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How to Use Live Web Chat to Increase Sales on Your Website

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Chatbots vs Sales Reps: Which is More Effective?

Automation and artificial in...

Text Messaging: The New Era of Customer Engagement

Customer engagement is constantly evolving and the trend towards more customer-centric experiences h...

5 Tips To Enhance eCommerce Customer Service

For many consumers, purchasing a product is about more than just the product itself. Consumer demand...

How Call Centers are Becoming "Text Centers:" Text Messaging for Customer Service

Internet and mobile technology have fundamentally changed how business is done. With more people wor...