The ROI of Messaging
See the return you could get from adding Quiq messaging to your contact center.
For best results, you’ll need your call volume and number of agents.
If you’re an e-commerce site, you’ll want to have your web traffic—with an estimate of web v. mobile traffic, margin, and average cart value available.
Quiq clients who have implemented messaging have realized
- 13-31% shift in phone calls to messaging
- Improved customer experiences
- 5-8% ppts increase in customer satisfaction scores
- 28-35% worktime reductions
Let’s take a look at your potential ROI!