Today’s consumers expect the ease and convenience of digital engagement as part of their experience with brands. Here's a step-by-step guide on how to add digital customer service to your customer's experience.
Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the entire retail industry taking a deep breath in anticipation of customer service issues… While everyone is jumping for joy at the coming holiday season, you’re a little less enthused. You know that while it’s lucrative, it’s also extremely tough on your [...]
The company wanted an interactive and engaging way to recommend gift ideas for Valentine’s Day, as part of its overall digital campaign. In previous campaigns involving Facebook Messenger, the firm’s social managers and Sales Associates had been swamped by the need to manually respond to customers’ inquiries.
By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.
In this article, we take a look at how conversational commerce can change your business. We review the solutions that help businesses enable conversational commerce for sales and customer service and the simple steps you can take today to get started.
It’s clear that online shopping and digital engagement are taking center stage this holiday season. Read on to learn actionable insights from our two customer experience leaders and recent industry research.
With Google’s Business Messages, your company can make it easy for consumers to reach you during their moment of need. In this post, you’ll learn the benefits of using Google’s Business Messages and why you should get started with this channel today.
No, this article isn’t about The Governator or Tony Stark taking over your contact center. It’s about augmenting your human workforce with bots and giving them some superpowers of their own.
Companies use business messaging to increase customer referrals. Manually requesting a referral is time consuming and expensive. Read this article to see how you can put messaging and bots to work for your customer referral efforts.
Provider of digital engagement solutions, Quiq is excited to announce we have earned three new badges from Capterra, one of the top software review sites in the world. Quiq was recognized within the Cloud Communication Platform category with “Best Ease of Use” and “Best Value” badges. The company was also recognized in the Conversational AI Platform category with the “Best Ease of Use” badge.