7 Ways to Get Ahead of Holiday Customer Service Issues

Do you hear that? The tingling of bells… The unpacking of thousands of twinkling lights… the entire retail industry taking a deep breath in anticipation of customer service issues… While everyone is jumping for joy at the coming holiday season, you’re a little less enthused. You know that while it’s lucrative, it’s also extremely tough on your [...]

How a Premium Jeweler Drove 40X Return on Ad Spend

The company wanted an interactive and engaging way to recommend gift ideas for Valentine’s Day, as part of its overall digital campaign. In previous campaigns involving Facebook Messenger, the firm’s social managers and Sales Associates had been swamped by the need to manually respond to customers’ inquiries.

How to Use Conversational Commerce To Change Your Business

In this article, we take a look at how conversational commerce can change your business. We review the solutions that help businesses enable conversational commerce for sales and customer service and the simple steps you can take today to get started.

What Is Conversational Commerce?

By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.

Quiq Earns 3 Capterra “Best” Badges

Provider of digital engagement solutions, Quiq is excited to announce we have earned three new badges from Capterra, one of the top software review sites in the world. Quiq was recognized within the Cloud Communication Platform category with “Best Ease of Use” and “Best Value” badges. The company was also recognized in the Conversational AI Platform category with the “Best Ease of Use” badge.

Gartner’s Software Advice Names Quiq A FrontRunner for Live Chat

Quiq is proud to announce that it has been named a FrontRunner for Live Chat by Software Advice. To earn an esteemed “FrontRunners” badge, a product must receive top user ratings and achieve high scores in functionality, ease of use, value for money, likelihood to recommend, and customer support.