Reporting and Analytics

Move from insights to action faster.

Arm your team with advanced reporting and analytics.

By offering a blend of real-time business intelligence and actionable reporting, Quiq enables
organizations like yours to not only gather data but also interpret and act upon that data quickly.

Measure what matters with Quiq.

Contact Center Reporting

Enhance agent performance with access to metrics that matter for modern communication.
Quiq's reporting dashboard provides a comprehensive visualization of real-time data with purpose-built metrics like Work Time — allowing team leaders to monitor conversations, track response times, and evaluate agent efficiency in digital channels.
  • Average Handle Time (AHT)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • Net Promoter Score (NPS)
  • First Call Resolution (FCR)
  • Active Conversations

With Quiq’s advanced agent insights, you will:

Get classic contact center metric
reporting at digital speeds.

With Agent Insights, slice and dice your data with segments and time series to build reporting views that matter to your CX and Contact Center teams. Agent Insights provides a way to create highly customized views of agent performance. Metrics can be aggregated by an individual human agent or groups of agents for a specified period.

Manage your workforce in an
async world.

Queue insights enable managers and admins to understand queue volume, staffing, and saturation. Slice data by as granular as 30-minute intervals to see where agents spend time. This will help you manage agents transparently, fostering a culture of continuous improvement and excellence.

Make leadership decisions
based on real-time data.

Current activity gets you up to speed on your messaging activity across your team. Diagnose patterns with Historical stats and reach conclusions more quickly by understanding past conversations.

Integrate Surveys for a more complete view.

Get more customer feedback faster with convenient, cost effective, native messaging surveys. Then, add the data from those surveys into your overall Quiq reporting view for a fuller picture of customer sentiment.

Explore Quiq surveys ->

Level up your CX reporting with Quiq.

AI Assistant Reporting

Focus on outcomes — not just orchestration.
Keep a constant eye on the performance data to improve automation processes and orchestration, ensuring strategies are not just data-driven but also aligned with the company's overall objectives.

Understand your performance at a glance.

Get a single-view Summary with a customizable dashboard and cards linked to Quiq’s data model. This data is delivered in real time so you can act fast to exceed customer expectations.

Track any event + gain full visibility
with Funnels.

Funnels provide a way to view a series of events that occurred during a customer’s interaction with your organization. Each Funnel is defined as a series of Steps created through pre-defined event conditions.

Drill down into data with

Segments are groupings of conversations based on a set of criteria based any event or data field. This is useful if there are specific segments of users that need additional analysis over others.

Parse through data at high and
deep levels.

Assistant Insights provide an easy way to understand what tasks your bot is performing well, and where it has room for improvement. Gain clarity into key customer journey drop offs and understand how your conversational design decisions impact business goals.

Connected views

Seamless integration with support.
Quiq's reporting and analytics lets you integrate seamlessly with any existing reporting stack your team may already use. This interoperability ensures that your business can leverage existing infrastructure while enhancing it with Quiq's advanced analytics capabilities—not rebuilding or even changing it.

Bring in data from your systems.

Looking for the most holistic view possible? Bring in reporting from external third-party systems through custom events for additional context and information about your personnel operating within Quiq.

Build a unified view of your customer
and centralized insights for your team.

The Quiq platform can publish to your data warehouse with real-time webhooks,
ensuring you have up-to-date information for those who need it.

Request a meeting to learn more.