The Cyborg Contact Center
No, this article isn’t about The Governator or Tony Stark taking over your contact center. It’s about augmenting your human workforce with bots and giving them some superpowers of their own.
What Is Conversational Commerce?
By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.
How To Use Messaging And Bots To Increase Customer Referrals
Companies use business messaging to increase customer referrals. Manually requesting a referral is time consuming and expensive. Read this article to see how you can put messaging and bots to work for your customer referral efforts.
How to Prepare for an Unprecedented Holiday Season
It’s clear that online shopping and digital engagement are taking center stage this holiday season. Read on to learn actionable insights from our two customer experience leaders and recent industry research.
Quiq Earns 3 Capterra “Best” Badges
Provider of digital engagement solutions, Quiq is excited to announce we have earned three new badges from Capterra, one of the top software review sites in the world. Quiq was recognized within the Cloud Communication Platform category with “Best Ease of Use” and “Best Value” badges. The company was also recognized in the Conversational AI Platform category with the “Best Ease of Use” badge.
Gartner’s GetApp Names Quiq A Category Leader In Live Chat
Quiq is pleased to announce that it was named a 2020 Category Leader for Live Chat by GetApp. Category Leaders are designed to help businesses evaluate which software products may be right for them.
Gartner’s Software Advice Names Quiq A FrontRunner for Live Chat
Quiq is proud to announce that it has been named a FrontRunner for Live Chat by Software Advice. To earn an esteemed “FrontRunners” badge, a product must receive top user ratings and achieve high scores in functionality, ease of use, value for money, likelihood to recommend, and customer support.
The Difference between Google RCS Business Messaging and Google’s Business Messages
If you’re still wondering “What’s the difference between Google RCS and Business Messages?”, you’re not alone. You’ve probably heard a lot about the benefits such as the ability to send and receive longer messages, attach files, and send hi-res images. While there are similarities between the two, let’s dig into the differences. The biggest difference between Google RCS Business [...]
How To Use Digital Automation To Improve Customer Retention
Learn how Brinks Home Security used automation to accelerate their customer retention program and reach more customers .
Why Use Google’s Business Messages
With Google’s Business Messages, your company can make it easy for consumers to reach you during their moment of need. In this post, you’ll learn the benefits of using Google’s Business Messages and why you should get started with this channel today.