With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party chatbots frameworks and human agents can participate in a conversation. Third-party chatbots to native bot to human? We got that. Human to third-party bot and back to human? That too. Any way you like.
The Conversational Engagement Platform manages the conversation lifecycle and passes context and custom metadata along between every human and bot that might be involved. And, because Quiq has been architected to be multi-channel, you only have to build a bot once and it automatically runs all messaging channels.