with Quiq’s Messaging API
Quiq is architected with an “API First” strategy which means that you get access to powerful integration methods, the same ones that our engineering team uses internally. Our goal isn’t to displace your existing systems, but instead work in harmony with them. With Quiq’s integration frameworks you can customize our UI to include data from your internal operations systems or synchronize conversation data into your reporting, customer and other backend systems.
If your team is using Salesforce, Oracle Service Cloud and Zendesk, Quiq has standard integrations that easily allow messaging to be seamlessly added to your existing employee experience. Messaging is integrated just like other native CRM channels so that you can leverage all the business logic and workflow in your current agent experience.
Want to get technical? Check out https://developers.goquiq.com/docs/home!