Knowing how to write an effective text message when conversing with customers is key to succeeding in today's digital service market.
The move to text messaging for customer service is part of a new era of customer engagement in which both businesses & consumers are benefiting. Learn how.
Internet and mobile technology have fundamentally changed how business is done. With more people working from home and consumers spending increasing amounts of time on their mobile devices, businesses are having to adjust to meet technological advancements and new consumer preferences. There was a time when call centers only handled phone calls from customers. As customers have become increasingly digital, companies must find more efficient and effective ways to communicate with their customers.
In this post, we’ll take a look at chatbots and how they are playing an increasingly important role in eCommerce. We’ll then dive into the ways that businesses can use bots across all channels.
Attracting mobile millennial meals investing in the technology that makes your credit union more convenient and accessible. Read this article to see how so credit unions are tapping into the power of messaging to achieve this.
Read this new report from Ovum to see how Quiq is setting the bar for consumer messaging applications.