How Call Centers are Becoming “Text Centers:” Text Messaging for Customer Service

Internet and mobile technology have fundamentally changed how business is done. With more people working from home and consumers spending increasing amounts of time on their mobile devices, businesses are having to adjust to meet technological advancements and new consumer preferences. There was a time when call centers only handled phone calls from customers. As customers have become increasingly digital, companies must find more efficient and effective ways to communicate with their customers.

Mobile Millennials – How to Attract Them to Your Credit Union

Attracting mobile millennial meals investing in the technology that makes your credit union more convenient and accessible. Read this article to see how so credit unions are tapping into the power of messaging to achieve this.