The CSAT score is a key metric in measuring customer service quality & customer satisfaction. Wondering how to increase CSAT ratings? Follow these tips.
The move to text messaging for customer service is part of a new era of customer engagement in which both businesses & consumers are benefiting. Learn how.
Internet and mobile technology have fundamentally changed how business is done. With more people working from home and consumers spending increasing amounts of time on their mobile devices, businesses are having to adjust to meet technological advancements and new consumer preferences. There was a time when call centers only handled phone calls from customers. As customers have become increasingly digital, companies must find more efficient and effective ways to communicate with their customers.