Knowing how to write an effective text message when conversing with customers is key to succeeding in today's digital service market.
The CSAT score is a key metric in measuring customer service quality & customer satisfaction. Wondering how to increase CSAT ratings? Follow these tips.
Internet and mobile technology have fundamentally changed how business is done. With more people working from home and consumers spending increasing amounts of time on their mobile devices, businesses are having to adjust to meet technological advancements and new consumer preferences. There was a time when call centers only handled phone calls from customers. As customers have become increasingly digital, companies must find more efficient and effective ways to communicate with their customers.