What Can a Chatbot Do?
Chatbots are a mix of automation and artificial intelligence. They answer user queries through chat interfaces like text messaging, Facebook Messenger, and web chat on a business’ website. Chatbots are able to provide fast answers to common questions, and they’re proactive so customers can get help before they hit a snag. As bots continue to learn, they’re ability to preempt customer inquiries and offer more and more helpful solutions will only grow.
Chatbots are sometimes confused with live chats, but there’s a difference. In a live chat, there’s usually an actual person on the other end, while talking with a chatbot is essentially chatting with a robot.