5 Types of Customer Service Software for E-Commerce Businesses
Customer service takes more than a team of hardworking agents. It takes a solid technology strategy, too. E-commerce brands, in particular, face chaotic customer service challenges. Between omnichannel support, the demand for 24/7 availability, and higher overall requests, there’s a lot to manage. Unfortunately, it’s getting even more challenging. Many retailers know their customer service needs to [...]