Quiq is thrilled to announce its integration with Snaps, the leading platform for connecting consumers and businesses in messaging. As partners, Quiq and Snaps now offer retailers and eCommerce brands highly intelligent, end-to-end conversations on today’s most popular messaging channels including webchat, SMS, Apple Business Messages, WhatsApp, Facebook Messenger, WeChat, and more.
Most recently, Quiq and Snaps have updated their integration to deliver hybrid automated and human support for digital retailers on Instagram.
Through Snaps’ integration with Quiq, eCommerce brands can now provide shoppers with 24/7 instantaneous answers to frequently asked questions and personal complex order inquiries with automation or seamlessly connect to a live agent for additional sales or service support.
Agents using Quiq can follow the conversation, take over if desired, and then hand control back to the automated assistant.
Once shoppers request agent support, a transcript of their automated conversation, as well as key user properties like name and email, are passed along to the agent using Quiq’s customer service platform.
Conversational interactions with the live agent will then continue directly within shoppers’ existing chat windows on Instagram.