Top 6 Digital Customer Service Messaging Channels in 2020

The number of unique business communication channels has grown significantly and continues to expand (what seems like every day). We’ve listed the 6 most common ways customers prefer to message with businesses.

What is Rich Messaging? Everything You Need to Know

Businesses are constantly looking for the next technology that is going to improve and expand the narrative of the conversation, facilitate high-quality customer interactions, and give them an edge over their competitors. That's why more and more businesses are increasingly turning to messaging and rich messaging.