June 21, 2026Conversational AI is no longer about AI chat only. The advancements in natural language understanding and automatic speech recognition have…- May 20, 2026Key takeaways Effortless communication is the backbone of today's leading businesses, especially in industries like e-commerce and retail. Customers expect…
- May 20, 2026Key takeaways There is a lot of noise in the market right now. If you lead CX for a major…
- April 6, 2026Enterprise AI chatbots have quickly moved from simple support add-ons to core infrastructure for large organizations. Today, they are expected…
- March 6, 2025Customer preferences and behaviors continue to evolve, making the customer experience (CX) a critical battleground for businesses. Both omnichannel and…
- February 12, 2025A leader in the hospitality industry faced high agent turnover within its customer service voice team, which significantly impacted efficiency…
- January 14, 2025Who could forget the beloved search engine butler, Jeeves? Launched in 1997, Ask Jeeves was considered cutting edge and different…
- December 17, 2024Key Takeaways In mid-September 2024, Apple announced an exciting improvement to Messages for Business called Business Updates that will allow…
- December 12, 2024Contact centers face unprecedented pressure managing sometimes hundreds of thousands of daily customer interactions across multiple channels. Traditional approaches, with…
- November 14, 2024As the founder of Quiq and a veteran in the CX technology space, I recently had the pleasure of joining…
- November 6, 2024Key takeaways Customer service has come a long way since the first contact centers. These days, most complaints are dealt…
- October 31, 2024The CX Leaders’ Guide to Crush the Competition As customer expectations continue to rise, businesses are under increasing pressure to…
- October 30, 2024As author, speaker, and customer experience expert Dan Gingiss wrote in his book The Experience Maker, “Most companies must realize…
- October 17, 2024A well-known furniture brand faced a significant challenge in enhancing their customer experience (CX) to stand out in a competitive…
