Verified SMS makes SMS more friendly for business text messages received on Android by displaying your brand and authenticating that the message was sent by you. Read this article to learn more about this new feature from Google.
A Message From Mike Myer, Quiq CEO Since I helped start RightNow, the world has changed, but not my mission. My team and I are still focused on saving companies money, while helping them deliver a better customer experience. No longer are we focused on handling and managing high volumes of phone calls and emails. We have leapfrogged ahead again to focus [...]
Do you make it easy for your customers to interact with you from your app when they have a question or an issue? Building a great mobile app is tough. The ever-present constraints of schedule and resources mean that it’s never possible to do everything you set out to do in the beginning. As a result, in-app customer service [...]
When I describe to friends what we’re working on at Quiq, the reaction is universally positive, sometimes even rabid enthusiasm. We’re all consumers, and interacting with companies, even our favorite ones, is an unpleasant necessity and not a positive experience — akin to going to the dentist, something you don’t look forward to but have to do nonetheless. Friction and delay. Those two words [...]