February 15, 2024In the ever-evolving customer service landscape, the role of contact center agents cannot be overstated. As the frontline representatives of…- February 8, 2024With all the power exhibited by today’s large language models, many businesses are scrambling to leverage them in their offerings.…
- December 6, 2023As an industry, hospitality is aimed squarely at meeting customer needs. Whether it’s a businesswoman staying in 5-star resorts or…
- November 30, 2023Artificial intelligence (AI) has been making remarkable strides in recent months. Owing to the release of ChatGPT in November of…
- November 21, 2023Businesses have always turned to the latest and greatest technology to better serve their customers, and retail is no different.…
- November 21, 2023AI chat applications powered by Large Language Models (LLMs) have helped us reimagine what is possible in a new generation…
- October 4, 2023Key Takeaways In late 2022, large language models (LLMs) exploded into public awareness almost overnight. But like most overnight sensations,…
- August 3, 2023Whether it’s quantum computing, the blockchain, or generative AI, whenever a promising new technology emerges, forward-thinking people begin looking for…
- July 20, 2023By the calendar, ChatGPT was released just a few months ago. But subjectively, it feels as though 600 years have…
- June 30, 2023Machine learning is hard work. Sure, it only takes a few minutes to knock out a simple tutorial where you’re…
- June 21, 2023If you’re reading this, you’ve probably had a chance to play around with ChatGPT or one of the other large…
- June 16, 2023Over the past half-year, large language models (LLMs) like ChatGPT have proven remarkably useful for a wide range of tasks,…
- June 8, 2023Key Takeaways Artificial intelligence tools like ChatGPT are changing the way strategists are building their brands. But with the staggering…
- June 1, 2023It’s long been clear that advances in artificial intelligence change how businesses operate. Whether it’s extremely accurate machine translation, chatbots…
- May 18, 2023Key Takeaways From movie recommendations to AI agents as customer service reps, it seems like machine learning (ML) is everywhere.…
- April 19, 2023The release of OpenAI’s ChatGPT in late 2022 has utterly transformed the conversation around artificial intelligence. Whether it’s generating functioning…
- April 17, 2023Think back to your school days. You come into class only to discover a timed writing assignment on the agenda.…
- April 12, 2023Wondering how to effectively report on customer service agent performance? We highlight the top ways you can improve monitoring for…
