Gartner’s Software Advice Names Quiq A FrontRunner for Live Chat
Quiq is proud to announce that it has been named a FrontRunner for Live Chat by Software Advice. To earn an esteemed “FrontRunners” badge, a product must receive top user ratings and achieve high scores in functionality, ease of use, value for money, likelihood to recommend, and customer support.
The FrontRunners quadrant, powered by Gartner Methodology, provides a data-driven assessment of products in a particular software category. Published user reviews, public data sources, and data from technology vendors are used to determine which products offer the best in usability and customer satisfaction. Only products that earn top user ratings make the cut as FrontRunners.
Why Quiq Ranks High For Usability
The usability score is evenly weighted on two fronts: functionality, and ease of use. Quiq strives to make customer engagement between consumers and businesses easy and convenient, so usability is always a top priority.
Here are a few ways for companies to realize immediate value with Quiq’s live chat:
- Easy setup – We set our customers up for success right from the start by making implementation fast and friction-free.
- Pre-built integrations – We built seamless Salesforce, Oracle Service Cloud, Zendesk, Kustomer integrations, as well as promote an “API First” strategy, allowing Quiq to work in harmony with your existing systems.
- Intuitive design – The agent desktop is straightforward and easy to use, which makes training employees a “non-issue”.
- Informative dashboard – Managers have full visibility to reports and dashboards to display important agent, queue, and performance metrics.
There are plenty more features that make Quiq’s live chat solution a highly functional, easy solution for live chat. Learn more by heading over to our Quiq web chat page.
“Easy install process, great customer service from the Quiq staff,”
– Rachell M. Higher Education
Why Quiq Ranks High For Customer Satisfaction
The Customer Satisfaction score uses ratings on value for money, likelihood to recommend, and customer support. As a customer-centric organization, our entire team is dedicated to providing value to our clients throughout our partnership..
Our commitment to customer service means that we’re monitoring and responding to customer needs 24/7. With Quiq, you have a team of Account Representatives, Customer Success Managers, and Developers committed to your success.
Quiq is dedicated to giving our clients the most effective, easy-to-use tools for delivering jaw-dropping customer experiences. The acknowledgment from Software Advice is proof that the entire Quiq team is passionate about helping the company achieve that goal.
“Quiq is very receptive to feature requests and they work with you to make sure that you and your team are satisfied!”
– Heather M. Consumer Goods